The sweetgreen app is the #1 most convenient way to get craveable, feel-good
food on-demand — skip the wait and order ahead for pickup, or get delivery,
and unlock benefits like personalized offers and exclusive menu items. 1. Order
Easily — preorder for pickup, scan to pay in-store, or...
Not Impressed with Latest Update
Until this update, sg was one of my fave apps for ordering food: I love the many, many options for order customization, the detailed item descriptions and topping images, and as a vegetarian, the ability to apply personal dietary restrictions as profile rules sets the bar for other meal order apps. On my first try, this latest version was a fail for me, though ... there is now no customer control over when to use rewards credit (and one has to use the app to order to get credit in the first place, which I have grumpily accepted). In my case, I have rewards dollars that don’t expire for three months, but they are automatically added in the app to my order with no option to ‘save for later’. Also, there is no notification that a store is closing soon - the app just kicks orders to the next day with no explanation if an order is made in the app within 30 minutes of a store’s closing. I understand that sg employees might want a half-hour buffer for app orders before a store’s closing - the app for a certain ubiquitous coffee shop does the same thing. But unlike said coffee shop app, there is no explanation that a store is closing soon and sg operation hours aren’t provided on the ordering page, so it’s easy to miss and really frustrating to go through the motions of making an sg order only to get to the order pick-up page and have ‘tomorrow’ as a customer’s first available option. How about a ‘closing soon’, sg?
Best App Ever
I think this may actually be the best app I’ve ever used. You just find your location and choose your order. At the click of a button you can edit the order. With each item you remove or add the calorie count changes. They give you options for mixing your salad or having dressing on the side. If you mix it, they also give you the option of how much dressing you want. I think the only thing I’d like to see changed is that there be an option for even less mixes dressings (even the smallest of the 3 choices is quite a lot). You can choose your time to pickup when you get there it’s sitting on a shelf waiting for you. You just walk in, grab it and go. This business plan is wonderfully executed.
Terrible pick up experience
I have been using this app for a couple of weeks for occasional lunch orders. Conclusion: the pick up experience is a deal breaker. Both their Bryant Park and Grand Central locations are the victims of their own success. It starts with online orders. Every day the app says one or more ingredients of the bowls I want to order are missing. Pickup windows are only available every 15 mins. If you pick 12:30, for example, you will find yourself at 12:30 in the shop with another 50 12:30 customers plus all the 12:15 customers who whose orders they botched. It’s so full that you can’t even reach the pick up shelf. Everyone touches every bowl they can get their hand on to check if their name is on it. Completely overwhelmed staff have no clue how to handle the situation. Dozens of customers want to talk to 2 staff about the whereabouts of their orders. Meanwhile dozens of orders pile up on the counter because there is no way to put them on the pick up shelf. Angry delivery drivers shout at staff because they can’t find the orders they were supposed to deliver half an hour ago. It’s a mystery to me why sweetgreen is so popular when the execution is so ridiculously poor.
The Sweetgreen app is nothing short of incredible. I’m a frequent at Sweetgreen, but this app greatly enhances my experience. I’m able to order ahead of time and stroll into my local Sweetgreen to pick it up when I am ready for lunch. The app not only makes ordering convenient, but customizable and intuitive/easy for the consumer. What’s more, the app has beautiful images of my options and reminds me of how healthy I’m being by eating salad! Even if you’re not a frequenter at Sweetgreen, the app has a scanner to track your rewards and allow you to pay with your iPhone in store (you have to connect your credit card / Apple Pay).
I enjoy the ease of ordering and picking up my salad at my convenience. I gave a 4-star rating because I placed an order a few days ago and when I arrived to pick it up the store was way behind in processing and I had to wait another 30 minutes. They seemed to be moving as quickly as possible but it was very chaotic, messy and at times some staff appeared to be standing around instead of helping. I have seen a notification on the app before when they were not able to process online orders but it would be nice to have a notification when orders are delayed as well. My co-worker submitted his order at the same time as me (and I know this because I was there when their ticketing system spit out the labels) but I got my order 15 minutes after him.
Just want to order food!
This app is not working for me at all. These are the problems I encountered: - Was told by the in-store personnel that I could order after closing hours for the next day but the app cannot do it for my location! - was told by the same in-store personnel that I could enter my in-store purchase into the app to get credit for the purchase - but this is NOT possible - when I attempted to contact troubleshooter through the app, I ended up on a screen that led nowhere - I had to exit the app and start over - there is no easy way to delete an item from my order for example, if I ordered a drink and then realize I don’t need it, there is no way to just delete the drink from my order. Also, I doubt that it would be easy to go back and change an order - ie if I need to remove beets from an item that I already confirmed for my shopping basket. - all of above makes it frustrating and impossible to use this app - certainly for my geographical location. I don’t know about California but I’m not going to fly there to pick up my lunch. And of course even though I’ve now downloaded this app, I will not be able to apply my in-store purchases to the rewards that you are offering the app users. Please take a look at the Starbucks app - while not perfect, it actually works and I can get my coffee.
Love sweetgreens + super easy app
Everything about the app is awesome, very smooth functionality, and I also love the scan to pay function when I am in the store and forgot my wallet. Only complaint - there is no way to give custom instructions. For instance, if you want the salad tossed instead of dressing on the side (which is the default when ordering with the app), there is no way to let them know. And you can’t call a particular store either. Would also like them to customize the nutrition facts of certain ingredients - how many cals is the scoop of goat cheese?
5 bumped to 4 — Too much motion
I like how sleek and clean the interactions are in the app. It’s fun to swipe through the screens / menu. One thing I noticed though was I started to feel motion sick, oddly enough. I realized the direction the screens slide in is “backwards” from a US user perspective at least. For instance when viewing a menu item and then tapping on bag, the menu screen slides up and to the right. When navigating back the bag slides to the right and the menu comes back from the left. It should be the other direction: menu slides to the left and bag comes in from the right; navigating back pushes bag to the left and menu comes in from the right.
HealthKit is fantastic feature!
I never review apps but I think the HealthKit feature has oftentimes made me choose sweetgreen over the other lunch spots near my job. SG and Panera are the two only apps that I am aware of that integrate with HealthKit. It’s so convenient and I love that the sweetgreen app offers it! I also think their app is very good since I’ve never had any issues with my order. I wish SG did allow the customer to request their salad to be mixed in since the mobile order salads only offer dressing on the side.
Still kinks to work out
3 things. First, when I checked out I got an error that said the transaction was incomplete. But I immediately got a confirmation email that said my order would be ready at the requested time. I also verified that my credit card had been charged. But the app still says I never made the order. Second, when I showed up at the designated time I waited by the shelves for my meal for seven or eight minutes. I then went to the cash register and asked about it and it turns out it had been ready the whole time behind the counter. Third, they were out of bread crumbs. So my meal was missing them. If I had just ordered in line and discovered this I would have ordered something else. This seemed like such a good idea but it was NOT a good experience. I regret using the app.
Unable to make any adjustments to your order
I have some intolerance to high fiber foods so at my local sweetgreen I usually order the Shroomami with extra rice, less Kale and an extra piece of bread. In the app you are completely unable to make any modifications like that to your order. It is very strict that you cannot have two of the same base or add any sort of comments. It’s strange to me because if you order through DoorDash they have a comments section but the sweetgreen app does not. I’m sure this is to streamline online orders but it’s a little silly to me that if I build a custom bowl I can barely customize. I got very excited my office got an outpost but I’ve literally only used it once because of the lack of option to edit.
Reorder functionality doesn’t work well
I usually like the app and find it convenient to use. However, I tried using the reorder functionality for the first time today and reordered my most recent purchase. They got most of the order correctly in the reordered salad, but they said to remove goat cheese from the salad when the original one I based my reorder from had goat cheese! I just noticed this after I submitted the order and now sweetgreen won’t let me change the order. Worst of all, I’m still paying the same amount (paying regular price for harvest bowl even though I’m not getting the cheese, which is usually at least a dollar more to have cheese added to salads), so I’m paying for the goat cheese but not getting it due to sweet greens technical errors!
New version is unusable
Was just forced to upgrade(believe it is to the iOS 11 version) and it just doesn’t work. Takes several minutes to simply load location and the ability to select the store, then I can’t even add anything to my order, getting an error to say to try this operator again or reload the app, which just starts the cycle over again. Can’t use until there is a new full version pushed out, clearly the number of bug fix versions in the last few minutes isn’t fixing the core issue.
Great app. Easy to order & make modifications to your order
This is one of the better food ordering apps out. It’s easy to order and make modifications to your order as you can visually see what food items you are keeping and what food items you are removing. My order has always been ready on time and I have been able to skip right past long lines saving tons of time. Highly recommended.
App is great but ingredient avail could improve
The app is intuitive and easy to use, and makes it very convenient to pick up / walk out with your order. The only reason it’s not a 5 rating is the inconsistency with ingredient availability. Many times as I order in the morning, some of the key ingredients I’d like to add are grayed out and unavailable; however when picking up the order the ingredients are available for walk in customers. Seems like a real time ingredient inventory issue, which if corrected, would make it a 5 star rating for me.
Yes. sweetgreen is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 80,552 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for sweetgreen Is 28.4/100.
Yes. sweetgreen is legit, but not 100% legit to us. This conclusion was arrived at by running over 80,552 sweetgreen User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for sweetgreen Is 28.4/100.
sweetgreen works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: