sweetgreen Reviews

by Amber Wincek

I’m so torn. I love this app, it was my food spot in college park and now in Baltimore. Today the amazing people at this app mistakenly made an extra salad when making my to go order and gave it to me free of charge, so generous! The people that work at the Baltimore location are sweet, personable, and amazing. I have nothing but great things to say about them! However, unfortunately when I got home I found a bug in my salad. It was a small white inch worm (1cm) which was coming out of my salad on the inside wall of the to go bowl. This has never happened before in all of my years attending this app and I’m aware it’s a risk with eating lettuce but it really really grossed me out. I have a video if you’d like me to send you to dive deeper into what specific contamination was present. I’m not sure if my stomach will let me go back. Hopefully you guys are able to fix this in the future somehow and continue to reward your employees and recognize how amazing they are. Thanks!

by SuzieClaire

if there is any chance that they may be out of a key ingredient of your order. They could not make my salad and told me to use sweetgreen again to get my refund. The person behind the counter was not very helpful, just directing me to sweetgreen . I asked for a receipt to prove that I did not receive my order. He just told me to use sweetgreen . This leads me to three major questions. 1. How can I be charged for something that I don’t get? 2. Why isn’t my card immediately credited when I don’t get it? And 3. Why do I have to spend my time begging for a refund on sweetgreen , with no real evidence that I didn’t get my order. This is a joke. And probably should be illegal under consumer protection laws. I am now waiting to hear back from sweetgreen . Fingers crossed, that I get my money back which should never have been taken from me in the first place. Let’s not even mention the fact that I wasted my time going to the store in the pouring rain to pick up something that wasn’t there. If sweetgreen is so good at taking my money, why can’t the person behind the counter hit a button saying the my order could not be filled and offer me another option for my order or an instant refund before I even get to the store. That’s what a professional app for a properly run business would do.

by X8c9s47d3r

I have been using sweetgreen for a couple of weeks for occasional lunch orders. Conclusion: the pick up experience is a deal breaker.

Both their Bryant Park and Grand Central locations are the victims of their own success. It starts with online orders. Every day sweetgreen says one or more ingredients of the bowls I want to order are missing. Pickup windows are only available every 15 mins. If you pick 12:30, for example, you will find yourself at 12:30 in the shop with another 50 12:30 customers plus all the 12:15 customers who whose orders they botched. It’s so full that you can’t even reach the pick up shelf. Everyone touches every bowl they can get their hand on to check if their name is on it. Completely overwhelmed staff have no clue how to handle the situation. Dozens of customers want to talk to 2 staff about the whereabouts of their orders. Meanwhile dozens of orders pile up on the counter because there is no way to put them on the pick up shelf. Angry delivery drivers shout at staff because they can’t find the orders they were supposed to deliver half an hour ago.

It’s a mystery to me why this app is so popular when the execution is so ridiculously poor.

by Elevenatians

sweetgreen is not working for me at all. These are the problems I encountered:

- Was told by the in-store personnel that I could order after closing hours for the next day but sweetgreen cannot do it for my location!
- was told by the same in-store personnel that I could enter my in-store purchase into sweetgreen to get credit for the purchase - but this is NOT possible
- when I attempted to contact troubleshooter through sweetgreen , I ended up on a screen that led nowhere - I had to exit sweetgreen and start over
- there is no easy way to delete an item from my order for example, if I ordered a drink and then realize I don’t need it, there is no way to just delete the drink from my order. Also, I doubt that it would be easy to go back and change an order - ie if I need to remove beets from an item that I already confirmed for my shopping basket.

- all of above makes it frustrating and impossible to use sweetgreen - certainly for my geographical location. I don’t know about California but I’m not going to fly there to pick up my lunch. And of course even though I’ve now downloaded sweetgreen, I will not be able to apply my in-store purchases to the rewards that you are offering sweetgreen users.

Please take a look at the Starbucks app - while not perfect, it actually works and I can get my coffee.

by PickldJuice

I was trying to order on the browser when I realized it would be easier to download sweetgreen . I will say, positively sweetgreen is very simplistic and is easy to maneuver around however the editing your initial order is extremely frustrating! Specifically the “maximum modification” pop up which ultimately forces you to go back and re-enter your modifications to the order you want, even if you were to touch the option just to see for a price. This feature is so terrible and a clear gimmick to make you pay extra to build a bowl without being shut down!

I understand the incentive of not switching up the bowl completely but then just don’t add the modifications and more salads options. I don’t want almonds and kale, I WANT TO SUBSTITUTE and I WOULD like to add lemon but can’t even pick a darn 2nd dressing options without sweetgreen cutting me off.. Don’t want to stop supporting because love the salads but will not support electronically.

by Ashleyeva16

I think my biggest complaint is that you can’t adjust or cancel an order. I understand that the company doesn’t want people to adjust or cancel once a salad is made, but there should be a window, like 10 minutes after ordering. I placed an order the night before pickup (15 hours in advance) and realized there was a mistake. I reached out to customer service twice and they were no help. I can’t go into the store to have the mistake fixed due to COVID, so I had to order an entirely new salad because the mistake meant that the person who got that salad wouldn’t eat it (realized there was an allergen).

Also- ridiculous that you have to make an account to order online. I had to jump through hoops and then once I made my order, it was 30 mins before close and they wouldn’t accept it. There isn’t a warning that last orders are taken 30 mins before closing.

Also- when making an account, I got 4 verification emails that don’t work. I started making my original order at 7:15, jumped through all the hoops, and then submitted it at 7:35 which I then found out was too late, so then I placed it for the next day.

Customer service can not help you with mistakes in orders or cancellations. And don’t call because you won’t get to a person. Overall tedious and wouldn’t recommend.

by IsabelGer

This is literally the worst food app ever. The home screen only had the option to let you order things before and the drop down menu bar doesn’t even have an option for food menu. I’ve pressed every single button on sweetgreen and no where does it take you to the place where you can actually look at the menu and pick something to order and adjust it. It must be severely broken because I have somehow ordered before but remember having this issue too. Also they updated it to “making ordering your favorites easier” and by that they mean you can only order something you’ve ordered before. AND if you do, you can’t see what was actually in that order besides the name OR edit it. THEN when I try to add this random bowl that I don’t even know what is in it it just says OOPS something went wrong. I’ve tried updating. Also I’m not an idiot I know how to use other apps and I’ve ordered food before.

by Cablesm

sweetgreen violates Apple’s guidelines by sending push notifications for promotional purposes, with no way to opt out except disabling all push notifications for sweetgreen . This should be remedied, or Apple should remove it from sweetgreen Store. I’m tired of apps spamming me with push notifications, especially when the only way to turn them off is to disable sweetgreen ’s useful notifications.

Edit: Developer has responded and says they hope to roll that out in the future. The developer should consider that they’re violating the Apple App Store guidelines. Section 4.5.4: “Push Notifications should not be used for promotions or direct marketing purposes unless customers have explicitly opted in to receive them via consent language displayed in your app’s UI, and you provide a method in your app for a user to opt out from receiving such messages. Abuse of these services may result in revocation of your privileges.”

It would be great if Apple would actually enforce this.

by Mylalina

It’s been more than once that I create an order and all is fine except for the fact that I receive an error message when I try to place an order and choose the delivery time. Everything else is great but this one thing blocks me to actually place the order.
The first time it happened I thought it was due to app update or some other glitch and it took me the total of 40 minutes to place an order. A week later i ended up ordering from a completely different restaurant since it wouldn’t unblock and the next day I spent another 40 minutes playing with desktop version and mobile version and had issues on both until it magically fixed itself and I could finally order from mobile app. It just way too complicated and you guys are definitely loosing business

by Qu2enb2e

Until this update, sg was one of my fave apps for ordering food: I love the many, many options for order customization, the detailed item descriptions and topping images, and as a vegetarian, the ability to apply personal dietary restrictions as profile rules sets the bar for other meal order apps. On my first try, this latest version was a fail for me, though ... there is now no customer control over when to use rewards credit (and one has to use sweetgreen to order to get credit in the first place, which I have grumpily accepted). In my case, I have rewards dollars that don’t expire for three months, but they are automatically added in sweetgreen to my order with no option to ‘save for later’. Also, there is no notification that a store is closing soon - sweetgreen just kicks orders to the next day with no explanation if an order is made in sweetgreen within 30 minutes of a store’s closing. I understand that sg employees might want a half-hour buffer for app orders before a store’s closing - sweetgreen for a certain ubiquitous coffee shop does the same thing. But unlike said coffee shop app, there is no explanation that a store is closing soon and sg operation hours aren’t provided on the ordering page, so it’s easy to miss and really frustrating to go through the motions of making an sg order only to get to the order pick-up page and have ‘tomorrow’ as a customer’s first available option. How about a ‘closing soon’, sg?

by ベルとこころ

There’s a lot of UX and UI problems on sweetgreen. First of all, the navigation has bugs; you can’t go back to the menu without ruining your current order. It is also confusing when you have to choose a place where to order from. When you want to repeat an old order, it’s hard to find where to edit your shopping list.

Layout and visual design are on point, I’m a big fan. It just needs some user testing to fix navigation issues and interface placements.

Not exactly a problem of this app, but with the partnership with the delivery system/apps. Right now it seem to be fixed but before the orders would take forever to get picked up.

by Lunalovegood99

Even though I’ve used the this app app dozens upon dozens of times (I’ve probably ordered over $1000 worth of salads), whether or not I’m ordering pick up or delivery often gets confusing.
They need to re-design sweetgreen so you choose from the outset -in an obvious way- whether you are about to choose delivery or pick up. There is an option, of course, but the way it’s designed right now is confusing.
I can’t tell you how many times I’m about to place my order and suddenly realize that it’s simply pick up… And there’s no way for me to change it at that point I have to delete the entire order and start over again,

by ChessPlayerRob11

The this app app is nothing short of incredible. I’m a frequent at this app, but sweetgreen greatly enhances my experience. I’m able to order ahead of time and stroll into my local this app to pick it up when I am ready for lunch.

sweetgreen not only makes ordering convenient, but customizable and intuitive/easy for the consumer. What’s more, sweetgreen has beautiful images of my options and reminds me of how healthy I’m being by eating salad!

Even if you’re not a frequenter at this app, sweetgreen has a scanner to track your rewards and allow you to pay with your iPhone in store (you have to connect your credit card / Apple Pay).

by MEG Gl

I wish I could pay to market this and get this vital. Order for sweet greens and expect a few ingredients missing, always! I was very happy with SG prior COVID when I ordered from the NYC branch. But from the time I have started ordering from the Jersey branch they swore to not deliver me the the food I ordered. Spilling bowls in COVID times, items missing and sometimes my warm bowl came without rice itself.

Definitely, I shouldn’t have ordered from them at all after the first time they goofed up! Had they not lured me with minor credits for each time.
My message - stop making Instagram filters, instead put some effort in quality check and delivering the right food for the money you charge.

by ITChick

I enjoy the ease of ordering and picking up my salad at my convenience. I gave a 4-star rating because I placed an order a few days ago and when I arrived to pick it up the store was way behind in processing and I had to wait another 30 minutes. They seemed to be moving as quickly as possible but it was very chaotic, messy and at times some staff appeared to be standing around instead of helping. I have seen a notification on sweetgreen before when they were not able to process online orders but it would be nice to have a notification when orders are delayed as well. My co-worker submitted his order at the same time as me (and I know this because I was there when their ticketing system spit out the labels) but I got my order 15 minutes after him.

by L0 Lo.

Love sweetgreen , more restaurants should take note of Sweet Greens interface and use it. I absolutely love that you can identify your allergies on your profile and they indicate what salads or bowls contain an ingredient you’re allergic to. I’m allergic to tree nuts and often places only highlight dairy or peanut allergies so I appreciate the inclusion. Additionally, I like that they have the option after you order to request a ride share or get directions! The tracking of your order is also nice and it’s been accurate thus far. So easy to place my order, walk in the front, grab my food, and go!

by Blogarth

Hello, I am a former Hummus Tahina superfan. I’ve never met anyone who had the same amount of passion for a salad as I had for the Hummus Tahina. Since the release of hot plates and the hummus Tahina has gone away, I have felt empty inside. It feels like my dog has passed away, and now I’m just staring at a pet that looks similar, but just doesn’t feel the same. I know it’s dramatic, but I can’t brush this feeling off. Please I beg of you, at least make falafel and hummus once again so I can make the Hummus Tahina-oh how I miss you- once again. Honestly I feel like hummus and falafel are the two most sophisticated and cultured items on the menu. Even if they aren’t popular with average folk which is most of your customer base, the daring ones who are willing to experiment and discover new taste combinations surely feel unwanted right now.

by Dakotamsanders

I absolutely LOVE the this app app! Not only does it make ordering and storing favorite meals easy but it also rewards you a ton! I’ve already earned TWO $9 credits in the last month or so. The more you order, the more quickly you earn another $9 towards your next meal. I love the way sweetgreen functions. It has beautiful interfacing, plenty of options and lets you know exactly where your food is in the process of getting to you. I love it! Way better than ordering off of a website- I recommend downloading sweetgreen.

by Estrouse

EDIT: deleting and reinstalling sweetgreen fixed whatever glitch I was having below. I love this app overall, and sweetgreen is great when it works, which it is doing at this point.

“I love this app and typically have a great experience all around. However, the recent version of sweetgreen is incredibly broken putting me in a perpetual order loop that I can never complete. I select delivery, add an item or two, but at checkout it defaults back to pickup. I go to change it back to delivery and it resets my order to nothing. I LITERALLY CANNOT ORDER DELIVERY. It rarely works.”

by SheriH7800

I think this may actually be the best app I’ve ever used. You just find your location and choose your order. At the click of a button you can edit the order. With each item you remove or add the calorie count changes. They give you options for mixing your salad or having dressing on the side. If you mix it, they also give you the option of how much dressing you want. I think the only thing I’d like to see changed is that there be an option for even less mixes dressings (even the smallest of the 3 choices is quite a lot). You can choose your time to pickup when you get there it’s sitting on a shelf waiting for you. You just walk in, grab it and go. This business plan is wonderfully executed.

by Mark1244

3 things.
First, when I checked out I got an error that said the transaction was incomplete. But I immediately got a confirmation email that said my order would be ready at the requested time. I also verified that my credit card had been charged. But sweetgreen still says I never made the order.
Second, when I showed up at the designated time I waited by the shelves for my meal for seven or eight minutes. I then went to the cash register and asked about it and it turns out it had been ready the whole time behind the counter.
Third, they were out of bread crumbs. So my meal was missing them. If I had just ordered in line and discovered this I would have ordered something else.
This seemed like such a good idea but it was NOT a good experience. I regret using sweetgreen .

by Rhehtighd

I usually like sweetgreen and find it convenient to use. However, I tried using the reorder functionality for the first time today and reordered my most recent purchase. They got most of the order correctly in the reordered salad, but they said to remove goat cheese from the salad when the original one I based my reorder from had goat cheese! I just noticed this after I submitted the order and now this app won’t let me change the order. Worst of all, I’m still paying the same amount (paying regular price for harvest bowl even though I’m not getting the cheese, which is usually at least a dollar more to have cheese added to salads), so I’m paying for the goat cheese but not getting it due to sweet greens technical errors!

by Grunwalder

I have some intolerance to high fiber foods so at my local this app I usually order the Shroomami with extra rice, less Kale and an extra piece of bread. In sweetgreen you are completely unable to make any modifications like that to your order. It is very strict that you cannot have two of the same base or add any sort of comments. It’s strange to me because if you order through DoorDash they have a comments section but the this app app does not. I’m sure this is to streamline online orders but it’s a little silly to me that if I build a custom bowl I can barely customize. I got very excited my office got an outpost but I’ve literally only used it once because of the lack of option to edit.

by Razzzberries

Was just forced to upgrade(believe it is to the iOS 11 version) and it just doesn’t work. Takes several minutes to simply load location and the ability to select the store, then I can’t even add anything to my order, getting an error to say to try this operator again or reload sweetgreen , which just starts the cycle over again. Can’t use until there is a new full version pushed out, clearly the number of bug fix versions in the last few minutes isn’t fixing the core issue.

by GM-Hornets

sweetgreen is intuitive and easy to use, and makes it very convenient to pick up / walk out with your order. The only reason it’s not a 5 rating is the inconsistency with ingredient availability. Many times as I order in the morning, some of the key ingredients I’d like to add are grayed out and unavailable; however when picking up the order the ingredients are available for walk in customers. Seems like a real time ingredient inventory issue, which if corrected, would make it a 5 star rating for me.

by Kaela.

I like how sleek and clean the interactions are in sweetgreen . It’s fun to swipe through the screens / menu. One thing I noticed though was I started to feel motion sick, oddly enough. I realized the direction the screens slide in is “backwards” from a US user perspective at least. For instance when viewing a menu item and then tapping on bag, the menu screen slides up and to the right. When navigating back the bag slides to the right and the menu comes back from the left. It should be the other direction: menu slides to the left and bag comes in from the right; navigating back pushes bag to the left and menu comes in from the right.

by Ali Olive

I never review apps but I think the HealthKit feature has oftentimes made me choose this app over the other lunch spots near my job. SG and Panera are the two only apps that I am aware of that integrate with HealthKit. It’s so convenient and I love that the this app app offers it! I also think their app is very good since I’ve never had any issues with my order. I wish SG did allow the customer to request their salad to be mixed in since the mobile order salads only offer dressing on the side.

by Llllins

Everything about sweetgreen is awesome, very smooth functionality, and I also love the scan to pay function when I am in the store and forgot my wallet.

Only complaint - there is no way to give custom instructions. For instance, if you want the salad tossed instead of dressing on the side (which is the default when ordering with sweetgreen ), there is no way to let them know. And you can’t call a particular store either.

Would also like them to customize the nutrition facts of certain ingredients - how many cals is the scoop of goat cheese?

by Jetsettergm

This is one of the better food ordering apps out. It’s easy to order and make modifications to your order as you can visually see what food items you are keeping and what food items you are removing. My order has always been ready on time and I have been able to skip right past long lines saving tons of time. Highly recommended.