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I have changed my password 3 times in a couple days. The passwords work fine on a laptop but “are invalid” on the app. YES, I checked my imputa thoroughly. Takes forever to load. Keeps changing back to Spanish despite repeatedly choosing English. Many other problems with it. Three years ago it was great, now save yourself a partial headache and use a web browser. If you want actual answers from people though don’t count on it either via chat, WhatsApp or phone. The first two ask a bunch of questions & tell you they cannot answer the simplest question as they are training and to go to help which is what people do before resorting to “chat” or call the call center. Good luck getting someone on the phone nowadays.

Honestly completely useless app. There’s no integration of any kind of services into the app so every time you want to make a change it directs you back to the website which is horrible too. No way to make changes to your flight ( like adding seat selection) without having to rebook the whole flight. Absolutely ridiculous! Their customer service is nonexistent at this point. If you can avoid flying with this airline, you should. I’ve traveled with them before and it wasn’t as bad as it is now. I guess they’re cutting expenses everywhere and the customer is suffering as results. App is just a mess !

This airlines is the worst I have ever experienced in my life. They don’t care about passengers at all, in fact animals are treated better than the customers who are unfortunate enough to buy a ticket on this airline. I am cancelling my account with them and never using them again and encouraging everyone I know to stay as far away from them as possible. They make Spirit airlines look like the Ritz Carlton, and that’s not an easy thing to do. My red hat’s off to you Avianca, ciao!