Contact Decluttr Support

My order arrived at Decluttr and began processing over ten days ago. I still have not received my payment. I rejected an offer on my iPad mini and when it was returned to me via USP it was still turned on with less than 3% battery and no longer takes charge. This was not the condition it was sent in. I emailed decluttr but after 48 hrs still received no response. I reached out via phone on the third day and spoke with the rudest customer service agent. Instead of apologizing for the delays on my pending payment and expressing concern about the handling of my iPad, she proceeded to lecture me on the volume of packages they receive daily and let me know that she wouldn’t be able to help me. Apparently they don’t keep managers on staff during all business hours and so no manager was available to discuss my iPad. Today(nearly 5 days after my initial email) I received an email saying my payment for the other items will be received in three days. It was apparent that they didn’t carefully read my email because the iPad resolution offered doesn’t make sense given the problem. A simple apology and common sense resolution would have gone a long way, but instead their lack of customer has left me frustrated, unpaid, and with broken equipment. Please Please Please Do Not Trust Them with your items!!

I had one good experience with them selling some CDs. Then I made the mistake of sending them my AppleTV. Then I get a message saying they were going to downgrade my offer because things were missing. First they said they couldn’t take it because I didn’t send an HDMI cable even though AppleTVs aren’t sold with HDMI cables. I guess I was supposed to send one for free to them?! They then said my remote was missing, but it was absolutely in there. I told them exactly how and where it was packaged in the box, but of course they didn’t recheck. I asked them to send all the materials I packed the stuff in back to me, but of course they didn’t send any of the original materials. So basically they stole my remote. AND when I tried to contact customer service, they were incredibly unhelpful. They just kept saying “your remote wasn’t sent” over and over. And twice they just disconnected from the chat without warning. So, unless you are confident that all their warehouse employees are thorough and honest, don’t use this service. They won’t give you any recourse if they lose your stuff. PLEASE be smarter than me (and all the other negative reviews) and skip this service. You might have a good experience like I did the first time, or you might just get ripped off, like I did the second time.

I feel like a lot of people should pay attention to this ad because they are not receiving what they are promise for the stuff that they are turning into this app even this app will accept your stuff have you ship it out and then tell you at the last minute that your stuff wasn’t needed but the system will accept it and said to add a price you’ll be under the impression that you receiving what you have turned in and later they’ll tell you after the system have accepted your stuff that they never needed your stuff in the first place when they give you all the options to choose what you really have so you can submit it and the system will accept it but then they will critique your stuff and deny it on top of it they will change the price they changed my price on my Xbox 360 and my controller twice and both of them workAnd I spoke to representative and they told me that they were going to set my stuff but only paid me four dollars for it but that they didn’t need my stuff so I did advise to her that I want my stuff shipped back out to me and they told me that they can’t have it out to me for another three days this is horrible and absurd and I won’t ever use this app again or recommend it to friends and family