Decluttr Reviews

by NikNakJS

My order arrived at this app and began processing over ten days ago. I still have not received my payment. I rejected an offer on my iPad mini and when it was returned to me via USP it was still turned on with less than 3% battery and no longer takes charge. This was not the condition it was sent in. I emailed this app but after 48 hrs still received no response. I reached out via phone on the third day and spoke with the rudest customer service agent. Instead of apologizing for the delays on my pending payment and expressing concern about the handling of my iPad, she proceeded to lecture me on the volume of packages they receive daily and let me know that she wouldn’t be able to help me. Apparently they don’t keep managers on staff during all business hours and so no manager was available to discuss my iPad. Today(nearly 5 days after my initial email) I received an email saying my payment for the other items will be received in three days. It was apparent that they didn’t carefully read my email because the iPad resolution offered doesn’t make sense given the problem. A simple apology and common sense resolution would have gone a long way, but instead their lack of customer has left me frustrated, unpaid, and with broken equipment. Please Please Please Do Not Trust Them with your items!!

by Allie52424

I sent in an unopened cd and an almost brand new droid turbo 2 phone in the SAME box. They were delivered via UPS 3/22. I’d been checking my app daily to see if my items were received and my tracking number said yes, while Decluttr still said waiting for items to arrive. I reached out to this app and got no reply. Another week passed and I reached out again and actually received a reply. Not the reply I was hoping for. They said they were still waiting for my phone to arrive but they go the cd. I told the agent they were sent in the SAME box. They’re now investigating because they obviously lost or threw away the cell phone. I saw this app on the today show and was very excited to check them out. I will be waiting to hear back from them and I really hope they do what is right which would be to pay me what they quoted me for the items I sent them!!!!!!

by Prettysweet712

I don’t know who is running Decluttr but the service is slow and they don’t even read through the issues. I’ve been trying to get in contact with someone. They did respond but it was totally vague like some default answer just to get through the email. So o had to respond to them again about the issue. The issue: when they send you the email of the pdf for the welcome packet and mailing label, the file is not even downloadable due to the file being corrupted. I even went through my account settings to select “download and print” option via iOS on my iPhone. The doc doesn’t load and when I attempt to print over Bluetooth anyway, Decluttr completely crashes. There is some disconnect with level of customer service and technical support. It’s unbelievable.

by GameBoyGreg

Decided to use Decluttr to get rid of a old MacBook Pro. But once I had the model selected and had it sent out. It was delivered according to ups. But Decluttr didn’t indicate it till a day after. Then it said it will look over the items and then issue my payment. Almost 5 days later (as if that wasn’t bad enough) I get a email saying that they don’t except my MacBook Pro...It took you 5 days to realize that??? And on top of that you had the model in your stupid app.

I emailed them a couple of times and they only reasoned twice with automated responses. Contacting these people is almost impossible. Never trust a company that doesn’t have a customer service number in use.

They need to fix the way you search for tech models on here. So stuff like this doesn’t happen again. Just let my type in the model number and tell me yay or nay instead of selecting from a hard to read list.

by Its.jose.

I sent in my phone 2 weeks ago. I received an email that it did not pass inspection because the imei was reported stolen. I bought the phone almost two years ago so I don’t what they are talking about it being stolen. In the email it said I had to prove that the phone was mine or they would not pay it out and KEEP the device. I reached out to the support team and they responded by saying there was a balance due on the phone. Don’t understand how when I bought it two years ago. Reached out to my mobile carrier and was told the imei was not blacklisted so there shouldn’t be an issue. Since being told this by my mobile carrier I have emailed support 3 times and have not gotten a response or any type of pay out. The original email said I had 28 days to prove it was mine. It’s been about 14 and I doubt I’m getting my device back. I will be reaching out the BBB and reporting my phone stolen at this point.

by Phbtivfgkll

I wish I could give this app zero stars. They are total scammers and getting a hold them is near impossible. It took over a month to receive my payment. They also shorted me $90! Was suppose to receive around $200 and ended up with $104. I did receive one email initially about one of my items being faulty, which I accepted their new offer price. Not once, did I receive any information about them lowering my iPhone down by $90. I told them I’d rather have the phone back then. I know nothing was wrong with it. When I called, the agent said he’d call back in a few minutes after he spoke to a manger. Of course, no call back. I processed to call a few hours later and they actually HUNG UP on me before I could speak. Called again and after 15 mins on hold and multiple attempts, no answers. No responses to email. Nothing. I honestly can’t understand how a company like this can be in business. It’s a total scam. They should be ashamed of their business.

by Silver_99

I sent them A brand new iPhone and as previous reviewers have stated they are intentionally deceitful about when the package is received. They do NOT pay the same day as received. They only pay after having the item 2-3 days than processing the item, than they pay. So they intentionally dishonest with the claim they pay after item is received. But the bigger issue for me is they have at this point stolen my iPhone. They sent me emails claiming 2 different reasons for not paying for my phone. Both being complete lies and dishonest. Now they are ignoring my emails and will not respond. Claimed they mailed it back to me and gave me tracking for a package that was not mine and going to Tennessee when I live on the west coast. They have for all intense purposes just fraudulently stolen a $1,300 iPhone... I have just contacted the State of Georgia Attorney Generals office and filed criminal complaint of fraud & deceptive dishonest trade practices against them. So learn for me ... do not send them anything. Complete fraud.

by 02/07/2019

I thought working with this company would be an easy process it had good reviews seemed simple. It has been far from that. I sent in my device over a month ago still waiting on payment. They keep telling me I’m sending your check today but then I wait and have to call after not receiving anything even an email of confirmation, they say the same thing again with a new story of things wrong with my device that is delaying it when I say just send my device back then because I know there aren’t any problems with it, it turns out to just be their inspectors errors when reviewing my device. I’m hoping that I actually get either my device or the check sent to me today as told. Hoping if I get the device back instead of the check that it isn’t damaged. When I asked the phone agent to send me an email verifying the info I was being told since I have not received anything with verification of what I am told when I call in she said she has to disconnect and ended the call. This has been such a frustrating experience I don’t recommend them to anyone or plan to use them again.

by Unique Name # 4

My first time using this app’s services was a few years ago. The process was very easy and I ended up getting more for my device than I’d originally thought.

I recently used this app to get rid of a device I had no use for any longer, to get some much needed cash. After following the instructions and sending the device out, it arrived at this app’s location 5 days later. After about a day in their possession I was told my device was locked (which it wasn’t) and that they couldn’t issue payment. Having been told my device was locked, I had concerns however there wasn’t any specific information surrounding the verdict. I immediately opened a case with support to get more information, of which was never answered. I received an automated response asking me how my customer service was, even though I hadn’t gotten helped by anyone. It seems like the support is a general service that assist multiple companies by how you submit a ticket.

Unfortunately it was a one off experience for me and I can’t suggest anyone else use this service, especially with my experience and the lack of customer service.

by Livingfora1up

I was getting ready to send in my first order the other day, as I have a few hundred CDs to get rid of. Started off well, getting an average of $0.30-$0.40 a piece. Not bad for CDs! After I scanned 20 or so, I noticed I was starting to see a lot of $0.05 offers and a bunch of CDs they’re “not accepting at this time”, so I set those aside. Fast forward, I’ve scanned probably 60 using their subpar barcode scanner, now seeing an average of $0.05-$0.10 with a large pile of rejected albums. It was at this point I started seeing offers for $0.01. A LITERAL PENNY! Getting pretty suspicious now, so I saved my order and logged out of my account. I decided to start open Decluttr as a guest and rescan my “rejected” pile. Lo and behold, they all scanned for an average of $0.30-$0.40 a piece! The exact same CDs that earlier on a larger order, they were offering a penny or outright rejecting. SHADY COMPANY FOR SURE! They lure you in with attractive prices and once you’ve invested time and effort, they start ripping you off. I cancelled my order and will sell the CDs elsewhere. Looking at the other reviews, there would almost certainly be more problems had I proceeded. Not a company I’ll do business with any time soon. Get your act together this app!

by Bryant 4 Ever

I feel like a lot of people should pay attention to this ad because they are not receiving what they are promise for the stuff that they are turning into Decluttr even Decluttr will accept your stuff have you ship it out and then tell you at the last minute that your stuff wasn’t needed but the system will accept it and said to add a price you’ll be under the impression that you receiving what you have turned in and later they’ll tell you after the system have accepted your stuff that they never needed your stuff in the first place when they give you all the options to choose what you really have so you can submit it and the system will accept it but then they will critique your stuff and deny it on top of it they will change the price they changed my price on my Xbox 360 and my controller twice and both of them workAnd I spoke to representative and they told me that they were going to set my stuff but only paid me four dollars for it but that they didn’t need my stuff so I did advise to her that I want my stuff shipped back out to me and they told me that they can’t have it out to me for another three days this is horrible and absurd and I won’t ever use Decluttr again or recommend it to friends and family

by Hajiofthefirepeople

I had one good experience with them selling some CDs. Then I made the mistake of sending them my AppleTV. Then I get a message saying they were going to downgrade my offer because things were missing. First they said they couldn’t take it because I didn’t send an HDMI cable even though AppleTVs aren’t sold with HDMI cables. I guess I was supposed to send one for free to them?! They then said my remote was missing, but it was absolutely in there. I told them exactly how and where it was packaged in the box, but of course they didn’t recheck. I asked them to send all the materials I packed the stuff in back to me, but of course they didn’t send any of the original materials. So basically they stole my remote. AND when I tried to contact customer service, they were incredibly unhelpful. They just kept saying “your remote wasn’t sent” over and over. And twice they just disconnected from the chat without warning. So, unless you are confident that all their warehouse employees are thorough and honest, don’t use this service. They won’t give you any recourse if they lose your stuff. PLEASE be smarter than me (and all the other negative reviews) and skip this service. You might have a good experience like I did the first time, or you might just get ripped off, like I did the second time.

by SacredDreams

They said my item was rejected. A pristine Samsung Note 10 plus. This phone was in a case the whole time and looked like it was right out of the box. But it was rejected and as per the terms and conditions of their contract they are not going to return it. They say they are going to recycle it which means they are going to sell it. What honest company thinks they have the right to keep an expensive item after they rejected it. There should be laws against these kind of practices and this company should be out of business. My phone has now been STOLEN by this company and in their eyes it’s ok. Because they have it written in the contract. Well when your sending in a phone I’m excellent condition who would think it would get rejected. Stay away. Stay far away. We need to get everyone together and sue this company.

by Aidan Not Aiden

Pros: Very easy to sell books, dvds, etc (I haven’t sold tech). They pay shipping costs. Quicker and easier than trying to sell on eBay or organize a garage sale.

Cons: Payment is low, about what you’d expect to make if you sold at a garage sale (avg about $0.50 per book/dvd). Takes forever to get paid and you will probably have to email customer service to move things along. If there is an issue preventing them from paying you THEY WILL NOT CONTACT YOU ABOUT IT, your order will just sit in limbo. Decluttr itself is glitchy and stops scanning every 2-3 items, so I have to go to my basket then back to the scanner to get it to work.

If you save your basket you definitely want to complete the order within the 14 days, because the media they buy and the price they buy at changes constantly. If you forget the complete the order you probably won’t make as much money.

by Ceeceetbh

I’m happy I had this option to get rid of some old games and DVDs I’ve had sitting in storage for a while now. Instead of throwing them away, I got a little bit of money back for it. It was also very simple, easy and straight forward to use. Only reason I didn’t give it 5 stars is because when I tried to put in a game console, Decluttr kept crashing so I was never able to find the value. Also almost half of the CDs I had weren’t found in their system which is odd for some because there were some really famous collections I’ve had that wasn’t accepted.

by IamLonnie

It wasn’t just Pete that didn’t respond to me until after I got my money so he didn’t have to actually find anything out or solve anything it’s the entire company overall I will not be suggesting you guys to anybody and it may not mean much but you have lost my business. They say next day payment(which I understand means we’ll send your money the next day it could take 3 days after that) ok that’s cool they wait almost an entire week after the initial week of me sending in my items and lying and saying my iPhone 6 was faulty and lowering my price by 50 dollars for some reason when It was originally 30 and went to 10 dollars I messaged about that no response at all completely ignored me but answered later for my payment inquiry

by Playawaythepain

I have been using this app for quite some time now. I am amazed at how much I have been able to send to them and receive payment for! Books, CDs, video games, phone, you name it! My home is being de cluttered, I don’t have to rely on tag sales to try to recoup something for items, and Decluttr is so easy to use! There are also options for payment including check, direct deposit, and PayPal. You get paid within a day of them checking in your stuff. What could be easier? Just add items to your basket, when you are done you can print out a shipping label and drop off at UPS. So easy, and the money adds up!

by $$$Winwin$$$

I have tried several tech mail-in apps/companies and this app was my best experience yet!! I am an avid eBay seller, yet I did my research & the quote I received from this app was on-point with current iPhone XS sales trends so i decided to save myself the hassle & send mine in. I even found a promo for an extra 10% for my first sale!
To the negative reviewers:
CALL your cellular provider or Apple to make sure ur imei is clear!! They can also unlock ur device & u can get extra cash!!
FOLLOW ALL steps prior to sending in any tech & make sure u read everything. It’s not that hard.
DONT expect to be paid out top $ just bc u clicked perfect condition. If u know u dropped it in water that one time but got lucky... dont be surprised when you are provided a lower offer once a device has been inspected!!
Send your items in a TIMELY manner. The world of tech changes by the minute!! Obtain your offer the day you send your tech that way there should be no monetary disputes as long as everyone is HONEST.
I have had companies cheat me & steal from me. The entire this app process from an easy 2 min quote to $$ directly in my bank took 7-10 days.

by Smashbag

On receipt of my new iPhone 12 pro on 24th October I set about looking for the best price for my old 8 plus. I certainly wasn’t going to try and sell it on eBay with all the risks that entails.

So I tried this app. I first got a price for my 8 plus using the very easy to use this app app. The price offered was substantially more than Xfinity or Apple.

I accepted the price. Opened a this app account with option to have sale monies paid into my bank account. I then printed the free shipping label.

Took it to UPS and waited, I used the tracking service available.

On Wednesday 28th tracking advised my phone had been delivered to this app.

On Friday 30th I received an email from this app to confirm receipt and that my phone was being checked by their tech department to confirm that it was what I said it was.

Saturday 31st I received an email confirming all was good and that the payment monies would be in my bank account within three business days.

Wednesday 4th November ..... monies received.

The whole process was ridiculously simple, highly efficient and very quick.

Two of my relatives are now selling their old iPhones this way too.

The great things about this service is that it’s free for shipping, easy to use, good price paid, very quick and peace of mind that you’re not having to deal with some idiot trying to scam you !

by Heathenscience

I know from experience that if you want top dollar for your stuff that you have to hustle it. I just don’t have the time or patience. I’ve done 5 orders through them with a total of 1063 items. Cd’s, DVD’s & Blu-rays. I’ve never gotten my quote reduced but can understand if they ever did. It does take longer to get paid than stated but for free shipping I’ll deal. You may get pennies for some items but I’m not paying to ship it, I’m not spending my gas to drive it to Goodwill and I’m gaining much needed space. I take the rejects to Half Price where I get even less per item than this app. So I’m thrilled so far. Hopefully I’ll never have an issue like some reviewers but for now I’m thankful Decluttr is here.