Contact Jeep Badge of Honor Support

by Grow Up Morrisson

I have been involved with Badge of Honor since the spring of 2020. The problem I have with them is they do not respond to any requests you have. I did Backway to Crown King on October 6, 2021. I was thoroughly disappointed in that trail as it was rated as a 10. My opinion was a 5 at best and it ended in a resort area. I wrote my opinion of it and Jim Morrison has been pouting like a child ever since. He refuses to send me the badge I earned for it. It remains stuck in the requested part of their listing. He withheld my badge for Turkey Bay for a year and then claimed it was shipped but I never received an email telling me it was going to ship. I could have informed them beforehand and got the shipping address changed. I have informed them of address, phone number and email address changes tree times so far with no response or changes made in my account. I offered to pay for the second shipping of the badge. The first time I sent them the new email address, a new message showed up in my profile stating they will only respond to the email address that you contacted them with originally. A hacker locked me out of the old email, so I can’t access it. I just did a really good trail in Nevada, Rocky Gap Rd. I gave it a good review and my badge is in the requested stage. I guess I will never see that one because Jim Morrison is still pouting.

by Displaced Psu Fan

Tried multiple times at SMORR (as well as others trying) to log into both trails last weekend but the app kept saying I could complete the process when I was connected to a network. Was connected all weekend and up until Thursday, I haven’t been able to complete the process. Thinking I needed to delete and reinstall the app but now I can’t remember my password. Tried the forgot my password link twice and still haven’t received the link to reset my password as of this morning (Saturday). The only good thing about it was my wife was able to complete the process last Saturday and we got our badges yesterday (Friday).

by Ssg_ski

I love my Jeep. And this is a really cool idea to connect the Jeep community and award actual, physical badges to put on your Jeep after taking it out on trails. I will most definitely continue using this app, but it could be a lot better.

It takes a looooong time for badge requests to get processed. So if you’re moving any time in about 12 months from when you complete a trail, wait until you’re at your new address to request it. It’s really confusing to me why it takes so long for delivery in a day and age when next day delivery is common. My guess is they’re understaffed. That guess is also supported by a lack of responsiveness to email. It’s been three weeks since I sent an email trying to tell them that I’m moving, and I still haven’t heard anything back.

The trails Jeep selects for this app aren’t distributed through the country very well either. For instance the Moab, Utah area has half a dozen approved trails, but not a single one anywhere in the upper Midwest (MN, WI, SD, ND, IA, NE, or KS). A Jeep driver’s ability to make full use of this app really depends on where they live.

Overall, Jeep has a foundation of great features in this app, but those features need some improvement.