Contact Jeep Vehicle Info Support

$52k Grand Cherokee High Altitude and no hard copy manual. So I download this app and continue as guest because I just want a manual. I select my vehicle and go to the documentation section of the app and I only have two links one that says vehicles older than 2003 have their manuals at some other website and a button for pairing my phone to Uconnect. So I figured maybe it was because I was a guest so I register and add my VIN - manually because scanning wouldn’t work for two reasons: 1) the barcode on my Jeep is way longer than the little window in the windshield and 2) glare and reflections probably would’ve caused issues anyway. Even closed the app and come back in and still no manual listed on the documentation page. Shaking my head right now. This is such a simple concept and app. It’s not like it’s a banking app, e-commerce app etc..., this app is programming 101. Wish I could attach a screenshot to this review.

Uconnect and the apps that support the Jeep/Chrysler brands have never been up-to-par. This app lags far behind those of other manufacturers (Check out Subaru’s apps). The connectivity to the vehicle is there, but why is the data always stale? You need to manually refresh and most times it does not work. The wrench icon in the menu bar crashes the app every single time. There is a “0” by the vehicle nickname with no explanation of what that number is or should be. No climate control settings for remote start? C’mon, the tech is there, waiting to be leveraged. The remote services are $200/ year and they don’t do much.

I find the service information on my vehicle useful, but having the manual displayed as a pdf in the app is a terrible experience. The manual needs be searchable text as part of the native app, displayed is easy to read type. Searching or jumping to a specific location in the current app is difficult. The text does not “fill” you screen and is very small. Please update the app to natively include the manual. To those reviewers who rate their vehicles, I love my Jeep, but this review is of the app not my Wrangler. Surprised to see so many reviews about the vehicles and not the app.