Contact Jeep Support

by Duckmysick21

Bought a 2021 Jeep Grand Cherokee L in October. App worked great until December. Fuel level, info, miles, and vehicle health has not updated in 57 days as of today! Jeep, you need to fix this. Having this software issue not fixed in almost 2 months makes Jeep owners think “Does Jeep care about customer loyalty or their safety?” This is completely unacceptable especially after spending $50k on a car. Also, my app shows I have version 1.31.6, but the App Store clearly shows an update from a month ago of version 1.4. I deleted the app and logged back in multiple times, but still don not have version 1.4. I also see that there have been reviews here stating that you (Jeep) have NOT responded to Jeep owners who have provided their vin and vehicle information to possibly have it fixed. So, please if you ask for this information, we expect some professionalism and respond appropriately with A FIX TO THIS PROBLEM! We have been a loyal Jeep owner for almost 14 years and we expected more. Are you going to fix this or what?!?!?

Jevona! Will Jeep ever respond to the emails we’ve sent days ago?!?!?!

by SenorCoz

Had a 6-month trial when I got my new 2021 Jeep. Grand Cherokee L. Worked great for the first 5 months. Since then, nothing. Remote start doesn’t work. Lock/unlock does not work. I renewed my subscription for the service, uninstalled and reinstalled the app, and nothing. Do not waste $150 on a service which doesn’t come close to delivering what it promises. I will be asking for a refund. Tired of waiting 20-30 minutes for the Jeep to start or unlock the doors. And it still doesn’t work when that time is up. Customer service told me that once I renew, it will work. Nice try. Very disappointed Jeep customer here.

Added Jeep lameness (3/24)- good luck getting help from Jeep Customer Care. First time I call, I get sent to a voicemail. Second call sends me to someone who doesn’t know how to work her computer. Third call gets me transferred 4 different times to someone from one department to another department. It’s clear they’re not able to handle these issues. Do not purchase this service. It doesn’t work and is a waste of money and time, since their people aren’t able to help.

by Clinth73

The positive reviews you can guarantee were written by someone at the company and they are lying.

Don’t buy the Grand Cherokee L Summit or mess with Jeep or this app.

They only care about your money and not providing you a service.

Read the developer’s response on every single one of these reviews and look at the times the reviews were posted and absolutely nothing has changed.

My situation is 100% identical and I bought my Grand Cherokee L Summit off of the showroom floor in July. First it was putting more miles on the car than I was driving and when I started calling Jeep raising Cain about it and asked for the location data from the app a little over a month after having the car the app and everything mysteriously stops working. They start giving you excuse after excuse and telling you to take it to the dealership. The last place the location data ever worked was at the dealership when jeep had me take it there to see why the mileage was off.

I was driving 28 miles a week and it was putting over a 100. They must have been fudging the numbers for mileage or trying to speed up warranties. I could check the location of my car on the app from then on and it would show it still at the dealership when I called and complained it quit showing anything.