Contact Jeep Support
Company Name: FCA US LLC
About: Whether you’re out adventuring in your Jeep® vehicle, relaxing in the comfort
of your home or just about anywhere else, the new Jeep® app lets you stay in
touch and helps you stay in control of your vehicle like never before. Need to
contact your dealer? No problem, simply use the My Dealer feature to find your
preferred dealership’s address, schedule service appointments, or call them
directly with the touch of a button.
Jeep Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: appnotification@stellantis.com
Website: 🌍 Visit Jeep Website
Privacy Policy: https://www.jeep.com/crossbrand_us/privacy
Developer: FCA US LLC
3 Most reported problems 😔💔
Will there ever be an update to fix the app showing recent activity?
by Kevin.Ely
The app rarely updates live information. For example, I plugin the Jeep Wrangler to charge at home and the app doesn’t show the status of the charge level correctly before I plugin or after. The car charges but the app rarely updates to show it’s charging. When it’s done charging, the app doesn’t update either. It often times shows the battery is full but has 0 EV miles available.
Other times like today the app shows 18 miles of EV mileage yet the car shows 24 miles. Other times the app shows 0 miles available when the car shows 12 for example.
Also, modifying the charging schedule in the app doesn’t “stick” after saving the settings forcing me to change the schedule in the car’s infotainment system. Which doesn’t always work to update the app either.
Lastly if I have a scheduled charging from “10am until Full” and plug the car in at 10:15, is the jeep supposed to charge? Or does it wait until the next time 10am arrives a full 24 hours later?
Don’t call their car rental number
by Tarameirs
Absolute worst customer service experience ever! The first time I called, they said I had to call day of, second time I called they said they would get back to me soon, third time I called they told me they would get back to me in a day or two. Told the man I needed a rental car asap and he just repeated that they would get back to me next day. Had to get an Uber home from the dealership. I called from home finally explained to me that I was supposed to have called enterprise first and they would reimburse me when they called me back in a day or so. FIVE HOURS of my day wasted! I had a million things to do and I only accomplished one of them because they couldn’t be bothered to tell me I had to call enterprise myself! If I had known that I would have called enterprise a few days in advance and would have gone about my day immediately. Absolute WORST customer service experience ever.
Jevona! Horrible and unreliable
by Duckmysick21
Bought a 2021 Jeep Grand Cherokee L in October. App worked great until December. Fuel level, info, miles, and vehicle health has not updated in 57 days as of today! Jeep, you need to fix this. Having this software issue not fixed in almost 2 months makes Jeep owners think “Does Jeep care about customer loyalty or their safety?” This is completely unacceptable especially after spending $50k on a car. Also, my app shows I have version 1.31.6, but the App Store clearly shows an update from a month ago of version 1.4. I deleted the app and logged back in multiple times, but still don not have version 1.4. I also see that there have been reviews here stating that you (Jeep) have NOT responded to Jeep owners who have provided their vin and vehicle information to possibly have it fixed. So, please if you ask for this information, we expect some professionalism and respond appropriately with A FIX TO THIS PROBLEM! We have been a loyal Jeep owner for almost 14 years and we expected more. Are you going to fix this or what?!?!?
Jevona! Will Jeep ever respond to the emails we’ve sent days ago?!?!?!
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