Are you having issues? Select the issue you are having below and provide feedback to Zalando.
I am having problems with the zalando website for 2 days. I cannot login
add to cart not working
You can open the Zalando web page and the app but you cannot buy anything. When you try to buy anything, the buy-button changes color but nothing goes to the shopping cart and you get just error message that please try again later. This has continued now for two weeks and happens with all kind of devices. Strange it they don’t notice it from their amount of sales. Maybe they don’t care.
List of favorites is suddenly empty or has only 1 item left, when there should be over 60
Complete guide to troubleshoot Zalando app on iOS and Android devices. Solve all Zalando app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zalando SE, developers of Zalando.
Contact e-Mail: ios@zalando.de
By using Zalando , you expressly agree that no sales via Zalando are permitted outside of the Permitted Areas and that you will not use or attempt to use Zalando to make any purchases outside of the Permitted Areas. this app MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT Zalando IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. To make a purchase on Zalando , you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Those who access or use Zalando from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations. Unless otherwise explicitly stated, all materials found on Zalando are solely directed to individuals located in the Permitted Areas. Let us know what you think about Zalando by leaving a review or writing to us at ios@this app. - Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more. - Photos/Media/Files: Necessary to load product images faster. this app will not have access to your private photos or data. - Camera: Necessary to use the photo search and barcode scanner functionalities. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. This combined with free returns, makes this app a one-stop, convenient shopping experience. - Stay in touch and connect with us on Facebook: facebook. - Show us your unique style on Instagram: instagram. - Get inspired by our must-have collections and trending pieces on Pinterest: pinterest. You may not use or make any purchases via the this app FashionStore App (the “App”) outside of the countries in which this app operates and which are presented as choices for you on Zalando (such countries, the “Permitted Areas”). We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. By using Zalando , you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice. If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using Zalando immediately.