REDBOX: Rent, Stream & Buy Reviews

by Lilith Nightriver

Just rented my first on demand movie threw this app. It was a horrible experience. I would not play if I had downloaded the movie. The only way it would let me watch was threw using my data on my Phone. It was terrible quality often times being so blurry and pixilated you could not see what was on the screen as well as shuddering. I would have to stop REDBOX and restart the movie just to get the quality bad enough to see what was on the screen it buffered ever few minutes. I made sure it was updated uninstalled and reinstalled the rare time it let me delete the download it could start watching it with my data. I tryed 3 times to download and play it. It would download fine but would not play. All it would say was keep watching even before I had started watching it. And would not actually play no mater how many times you pressed keep watching. Unless of course it wasn’t downloaded and I was using my phones data. I called customer support and they claimed they “refreshed” the movie and extended the available days which it didn’t and did nothing. They could not offer any real help. Please save yourself the trouble, unless you have a kicking data plan and great connection dont bother using red box on demand if you can only use your phone. It just would not play if it was downloaded. Maybe it works better on another device. Stick with there disk rental if you use this app I know I will.

by Rg52$

I had the misfortune of watching a Nicolas Cage movie last night on the free streaming I was so aggravated by the end of watching it I was ready to put a hammer through the TV I must’ve seen a commercial about Ted at least 40 times I was so aggravated and disgusted I would never watch another free streaming movie it was literally total aggravation why would this app do that?? I understand ads but that was freaking ridiculous and you can’t fast forward through them I’ve been a this app customer for at least the last 10 years that really soured me not only did the commercial play over and over it played four and five times each time we had a watch it it was like Applebees or Apple cross me I’m aggravated just writing this review my wife is laughing at me each time the commercial came on had no syam watching me get that aggravated As far as you’re free streaming service thanks but no thanks you really ought to reevaluate that policy and look at what you’re putting out there

by Housemom13

We are done with this app. We reserved a game and drove over to pick it up. The kiosk was out of order. We tried to reserve it at another kiosk, but because I had entered a new credit card number (the old number had been compromised) it wouldn’t let me make a second reservation. I called customer service and they said they would cancel the first reservation for me and then I could place a second reservation. That seemed to work fine and we went to the second Kiosk. When we got there, it would not allow us to pick up the game. I called again and, despite the fact that I provided a screenshot of the reservation, they said they had no record of it and that my account had a hold for renting games and that the issue would be resolved within 3 business days. Since we were an hour into trying to pick up a game we were willing to pre-pay for, I told them not to bother, that we wouldn’t be using their services again. Looking at other reviews I can see we are not the only people to experience this frustration.

Update: Icing on the cake - I just received an email confirming the second reservation and my credit card was charged for the rental.

by Pitdoug1998

Customer service is terrible. I’ve been charged a rental fee that the box wouldn’t let me pick, only to have to pay for it, with the card on file that the box rejected. Yeah’, I know. I’ve also been told by emails and this clunky app I had credits, but I haven’t been able to use them. I’m trying, again, to put a hold on and pick up, ‘The Way Back’. We reserved it a week or so agao, the first movie came out, but the movie I’m trying to rent, again, just made the noises the machines make when they’re delivering a movie yet no movie ever appeared. We even went back to the store thinking maybe it came out and someone turned it in.

At the end of the day if there’s a hitch in this one I’m done with the account nonsense altogether. No more apps, emails, nothing. I’ll just check for a movie the box, if it’s there, I’ll rent and returned. If not, no stress or frustration.

I hate when something sells itself as making a little bit of your life more simple seems to complicate a particular area of life to the point of being mad.

by Amerist

The this app app technically does everything that I have ever demanded of it, but not without a little bit of struggle at times. Here’s my wish list:

1. I wish it was possible to reserve two discs at two different kiosks at the same location without having to make two transactions.

2. I wish instead of pulling a disc out of my bag if I switch kiosks it would instead give me an option to finalize that first transaction instead of just assuming that I don’t want it.

3. I wish as I was driving by a this app I could get a push notification sent to my phone to remind me to return a disc if I have rented one more than 12 hours ago and haven’t yet returned it.

4. I wish I didn’t have to slide my card through the card reader to pick up a reserved disc.

5. I wish I could select movies that I want to see when they come out at this app and get push notifications sent to my phone to let me know those movies are now available.

6. I wish when I am trying to return a disc and the kiosk is full that it would display on screen the name/location of the nearest kiosk which isn’t full.

7. I wish when I am in the middle of a transaction and someone is about to rent the last copy of a movie that I have in my cart that I would get an in-app notification telling me that I may not get the movie.

I think I will stop there but I will check back often to see if any of these wishes have been fulfilled.
🧚‍♂️

by Very Disappointed 1037373839

Your update is a much improved from your previous so good job. However, the streaming part is super confusing. Your directions (on movie detail page) are ‘on demand movies rented from this app are available here’ do I go to a this app kiosk to rent a streaming movie? Seems f’d up. Had to do a google search to find out how to do this. Tell me how to do it in REDBOX . And when I go to the ‘more’ section make ‘how it works’ info specific for an iPhone! Should be so much better than how it is, I would be streaming movies if I could only figure out how to do it.

Also you need to add a ‘send feedback’ option in your app. Had you had that wouldn’t of tanked your rating here.

Also on the movie detail page map. If I tap ‘show map’ and tap on a kiosk icon on the map let me know what kiosk it is... there’s 20+ kiosks in the list below and I have no way of knowing which it is but I know that’s the one I want to rent from.

by Jfdexghffsgvhfdd

REDBOX is so incredibly slow. I wish the UI was a bit more user friendly and intuitive as well. From not making your account settings readily available in all screens to making the location search function not resize to appropriate sizes for all phone sizes, the whole thing feels clunky and behind times.
The other part I’m not a fan of is having to save a cc instead of having Apple Pay integrated or being allowed to enter my cc in each time. So for me and my preference of security that means each time I rent I have to go into my profile, add the cc I want to use, rent my items, then make sure to delete the cc off my profile. It’s a process I don’t like doing, but I’m not ok with sites storing my card info.
Overall, this is an ok app. It has potential to be very good, and I like the loyalty program, but there is a lot to be improved before it doesn’t feel like a v1.0 app.

by Movie Lover 1978

Only 3 stars because I’ve had numerous issues with movies I’ve rented skipping and freezing and had to continually take them out and clean them to try to finish movies...just think maybe the discs should be maintained better. Also I received a text from this app that the movies and games were 99 cents until November 4th...yet I just rented 3 and was charged $1.75 each for them...tried to contact customer service and their office is closed...also chat support isn’t available either. Seems like one or the other should be available at all times. I guessed I’ll try to contact them later to see if they will fix it. They shouldn’t advertise a promotion and then not give that pricing. Other than those issues I do like the convenience of renting from this app.

New Issue...There are problems with REDBOX ...every time I try to pull up my wish list it says it’s unable to do so to “please try again later”...I contacted customer service and was told to update REDBOX and it would fix the issue... I just updated and it didn’t fix it...it’s still doing the same thing!! Please fix!!

by Thejrb

In my this app App for iOS phone I could not read messages. I get the message notifier in REDBOX . I go to messages and all I get is a blank white page that REDBOX thinks it is displaying a valid message. I can see the message title in the list of messages but not the message. This occurs nine times out of ten. Sometimes a few days later I can read the message. In addition it takes quite some time to open REDBOX if it opens at all. Frequently I get a message saying there was an error and I should try later. Very frustrating when I want to rent. Frequently leads me to not renting that day. Also help section in app is not much help. It is more of an FAQ section with predetermined questions answered about renting. I could not find a way to ask a new question except by going to place this review.

by HollywoodAdjacent13

I like to use REDBOX to reserve movies. The new app changes should help with productivity or help streamline information; it does in a way but there have been some glitches. I have used REDBOX several and it crashes. I also have had a tough time selecting my favorite kiosk. It seems now, the push is to make sure that people see ALL of the movies first, select a movie of interest and then find a kiosk. I prefer to look at a kiosk specifically, because I don’t care to drive all around the city to get a movie. I also had some issues with entering some of the sweepstakes events that have been advertised. I’m told to enter or play “in REDBOX ” but REDBOX takes you to a website.
Overall, to me REDBOX is a work in progress. I will actually be calling this app because I entered an event but didn’t get the Perks associated.

by LoccMutt

I was recently educated on how my this app and this app OnDemand Account is used... Considering how it works it’s an unfair advantage for the customer, see when we rent from the kiosks we are more likely to keep them over causing more fees, versus the streaming account due to the likelihood of being overcharged is lower. The point system is also a major disadvantage because if we use the kiosks to earn points then we should have the benefit of using them for streaming. As I was speaking to your CSR and the Supervisor it was brought to my attention nothing was put in place to justify why points can not be used on all platforms. I have been a loyal customer of this app for 5 years give or take... I would like to see some changes or at least some kind of benefit from streaming at a higher rate...
Thanks Again for informing me on how to use my points at the kiosks...

by SMPL Y

I have loved this app up to this point, but the new version of REDBOX is just plain bad. It will not take my payment no matter how many times I put it in or what I do. Can’t get anyone in the phone either- just some nice elevator music. I don’t know who I dislike more at the moment- Kenny G, or the punk who thought this version was actually a good idea. The only thing that needed to be fixed in the site wasn’t, and now it’s completely unusable for my family. And the thing that irritates me the most is that qualified leaders are unemployed while this nincompoop probably got a raise. Business as usual in America- and the moron didn’t even think that it might be a good idea to let you put in ALL of the movies you are looking for before pinning you down to a single box (the only thing that really needed to be fixed).

by Frustratedrenter

Renting used to be so quick and easy, but this new version is incredibly slow! It took 20 minutes to complete my reservation tonight. First it couldn’t recognize any of the boxes near me....said they were sleeping. Then when it finally found them it took forever to process the reservation. And just when I thought I was in the home stretch...it took me to the login screen to sign in!! What’s up with that? With the old app I logged in once and then it remembered me on each subsequent use. But this is the third time I’ve used this new version and each time I’ve had to logon manually. At this rate I’ll just go back to doing everything at the box itself. The convenience factor has been completely compromised by this updated version.

by TInYvonne

REDBOX works pretty great for when I occasionally rent a movie. My only gripe is that the this app locator map is terrible. You can search based on current location or even zip but you can’t pinch and zoom on the map to see the actual cross streets. Or sometimes you can pinch and zoom but not to the area you want, and adjusting the map in any other way results in it sprinting back to the zoomed out look again.

The list with the addresses is there but not helpful if there are several machines on the same street but may not be that close to each other. Do you ever know the actual address of stores you visit?

So my one wish is that you could navigate the map to locate the preferred machine of your choice if you could navigate the map function as it is usually easier to locate a machine based on the map, especially if the machine is located in a shopping center.

by Roangel39

I seen this movie in the theaters and it was sooo good with this eerie, creepy vibe. However, I really wanted to understand what I saw in dept with the biblical meaning Jeremiah 11:11. So after watching this movie a second time on this app I understand even more and realized how brilliant this movie was and if anyone says it’s not good or worth your time they totally missed what the movie was truly trying to say about how we as humans take for granted all the privileges we have on the surface and the closest people to you, really can not see the true you. The doppelgängers were a metaphor. The horror in this movie was that when all is say and done at the end of the world we will be our own destruction with ourselves for the choices we made all these years on earth and God will judge us and chaos will consume the earth. That in itself was very deep. So you if you decide to rent it know that this is a psychological horror film with some prophecy in it. Read your Bible and Pray.

by ADR1RU

The more they revise REDBOX , the slower it tends to load up. Oftentimes while out town, I will start REDBOX ...only to ever see the spinning-wheel icon busy at doing absolutely NOTHING. We just ate at Cracker Barrel our town, which is just a few blocks away from a this app kiosks. Started this app app when we were seated, ordered our drinks...still loading. Served our drinks...still loading. Ordered our food...still loading. Served our food...still loading. Finished our meal...still loading. Quit REDBOX twice and restarted, to absolutely no effect whatsoever.

They keep pushing On Demand movies, which is pointless w/o a wide bandwidth connection. I wish there was a way to TURN OFF the On Demand ads, since that’s when REDBOX seems to have gotten sooo s-l-o-w to load.

by Niki25

I loved using REDBOX for reserving movies so I wouldn’t have to search once I got to a box only to find it wasn’t there. So using REDBOX to reserve movies is A+. But their On Demand feature is horrible. It took them adding it to the Xbox for it to work me. I had tried the phone, tablet and computer (all iOS devices) and none of them would work for me. I tried to call in/chat and they were never able to solve the issue (if I was even able to get to a person to begin with). I know things take time once they’re rolled out but there’s got to be a way for the process to be a little bit more streamline especially when they’re advertising that it works on all iOS devices!!!! Hopefully this will be fixed soon so I can have an easier time renting movies. I guess in the meantime I should be happy I’m saving $$$ :)

by Canadiancricket

I have been using the this app app for years and it has always been quick and convenient, especially when you only have a couple of minutes in the morning as you’re getting ready for work. REDBOX has changed and is NO LONGER convenient. It is buggy! I went in as usual and when it can time to check out, it told my password was wrong. So I asked for a reset but the reset that was sent to my email didn’t work. I tried this twice! Then I decided to create a new email because I thought it would just be easier. Then, I went in to “create a new account” under that email. When I went to check out, it said it couldn’t accept the card and to use a different one. Really!!?! Here have NEVER been any issues in the past, and now all of these stupid issues?!? What a waste of time!? Why’d don’t you guys just leave REDBOX alone? Such a hassle!

by Inkman2000

The this app app is an essential app for any movie lover. If you watch rentals at home REDBOX is for you. this app keeps you up to date on new releases so you never miss that one movie you wanted to see really bad but with time passing it slipped your mind. They also have a rewards program where you can earn free rentals. For gamers this is app also lets you know of the latest releases. I use it to make sure that the games are not going to disappoint me. This way I do not spend the money I work so hard for on a game that disappoints. It is easy quick and fast to use this app and REDBOX also helps you find kiosk locations and what each location has available. Want a certain title REDBOX will find a this app with it and allow you to reserve it so that it is there when you get there. Great app and well thought out. Install it today.

by Ocsabot

I use the this app app to search for movies, read prior ratings and check the star rating. With the location finder I check and see if the movie or game is by specific location. My only complaint is that when I take the time to search for a movie, save, pay for and then head to pick it up there’s a person there already that is using the this app machine to research, save, pay and then pick up a movie. One time I actually waited for ten minutes for a person to pick out a movie, as they walked away I swiped my card, pushed a confirmation button and took the movie back to my vehicle. The person the was ahead of me had also just arrived at their car. They apologized for the wait and I told them it was not a problem, he then asked how I got my movie so quick, so I showed them the this app app!

by Carlkimjoe

Have used this app and REDBOX for many/several years.
Haven’t experienced many of the problems others have expressed in their reviews, nor have I have thought much about musing functionality or improvements which could be made.
I have encountered a couple/ few of them over the years. My overall experience with RB has been that if anything goes wrong in the entire rental process or with REDBOX , they always have made things right with me. The “makeup” doesn’t always fully compensate for my time and/or frustration but overall and compared to many other businesses, I think they do very well.
I won’t ding them for outsourced customer service but I would prefer they hire Americans (or legal workers from any country) working in the USA. Furthermore I hope they pay “living” wages.

by Mamahen68

I hate that when this app was either bought out or sold to another company, things that I liked changed. I’m a longtime user and although I haven’t used them since July 2018, this new company promises points for things I’ve already done....but I don’t get the points bcuz I’ve already completed these activities 🤔I HATE having to SIGN IN at the box just to earn more points. I liked it when I reserved a movie online & all I had to do to pick it up was simply choose ‘pick up’ then swipe my card and leave with my movies. If I have to stand there and sign in, I might as well stay there and choose movies. Isn’t the whole point of picking up the movie supposed to be about faster transactions?!! No matter ‘how fast’ u try to make this process through REDBOX , I don’t have time to ‘sign in’! So for this reason (& too many others), I’m out!

by SohoNative

To be honest, since I have Netflix, I haven’t used you in quite a while. I even went so far as to delete REDBOX , it’s been that long. But today I recently discovered a game that I had never heard of before. It looked quite interesting but I didn’t want to buy it. I remembered you, re-downloaded REDBOX and found the game on my route to pick up dinner. As I was getting ready to check out, I went to my email to see if there were any promotions from you guys as I really didn’t want to pay for this game I just wanted to try it out. Unfortunately, the last one you sent me was back in August. I figured you guys had forgotten about me as I had you so I wasn’t too upset about it; but as I went to check out I noticed the promo options said I had one available, when I checked it, it was a free night rental gift from this app for my birthday last month. It warmed my heart so much I had to write this review. When I was actively using this app I was never disappointed in the quality of the videos or games or the availability of them. I give this app 5 stars every day of the year, even if I am not using them.