Contact Money Network Support

by Tr3v0r_3than_Chan

The atm map is extremely inaccurate. I called to close my account. The customer service agent answered, not stating their name or anything and asked why I called. I told them I called to close my account. They asked for my name, phone number and email. I was hesitant at first because it seemed like a scam. I eventually gave them the information. They told me that my account was closed and that I wouldn’t be able to log in anymore. I wanted to test that out and attempted to log in. I was able to log into my “closed account” around 5 times. I communicated this to the customer service agent and they told me my account was closed. I asked them if it was closed, why could I still access it via the app. The only reason they gave me as to why I could still access it was because the account was not closed online. I asked them if my account was closed on the system, why wouldn’t it be closed online? The agent only told me that they were going to submit a report to their manager about this instead of actively trying to fix the issue. Whenever I asked a question, they avoided giving me a direct answer. The entire thing seemed like a scam. It felt like one of those stereotypical Indian scam calls. In the end they basically hung up on me without saying anything. Terrible app, terrible network, terrible customer service.

by TylanTy

I got this card from my job and the first time I bought food with the card which came to $52 and charged me $104 I told them that they double charged me and said the money would go back on my card and they only gave me $52 back, I told them they didn’t give me all the money back and the lady starts arguing with me as if I’m dumb reading all my purchases. Again this happens I got .10 cents worth of gas because the pump wasn’t working it I check my card and they charged me $79, so I called and she said they’d give it back in 30 days so I started telling her they can’t do that and then I check my card again and I was missing $158 so then I go on to tell them that this is not legal and she’s arguing with me as if it is. This goes on to happen 3 more times over the past 8 months of having this card. They have never once given me that money back. At one point they even took $500 and told me that it would go back on in 30 days, and a week later I get $479 back. I’m surprised no one shut this company down yet it’s ridiculous.

by Nhagavbs

They continuously hang up on you when trying to report a card lost or stolen. It’s completely ridiculous. How am I suppose to cancel the card? They give you no other way to contact them except with this number where they hang up in your face. I hate this so much I will strongly advise my work places corporate to discontinue service with them over email and the next time one of our higher up comes in. This is completely unprofessional and they are a scam. Not to mention I transferred money to my sister and they took it out of my account and never sent it to her. When they finally answered they said that I had not sent her any money when it is clearing in my transactions that I have. Not to mention I screen shot it so there is no denying it. They will steal your money and allow others to steal it as well. I strongly advise you do not work with this thing, company, better yet a scam whatever they want to call themselves DO NOT give them your service they will rip you off and then hang up in your face.