Contact ONE Work Support

UPDATE: Was told by Even Support that Even Basic is in fact free for employees of qualified employers. I still believe that should be more clear, as that’s only informed in the membership screen. Even has a lot going for it. It’s a beautiful app with amazing features for financial planning. However, it’s payment structure is very hidden from the user and awfully misleading. The app description mentions nothing about a subscription, neither does the app’s setup. If I hadn’t gone into my settings I wouldn’t have noticed that A: Even has membership options B: there is no free membership option C: I was signed up for a free trial membership (the Basic plan) and wouldn’t have known the date or anything had I not checked that section. Upon reading their website FAQ, it mentions that Even charges no fee except for their Plus membership which is $6 a month rather than $3 for Basic. Things like that should be made evident to users, not hidden behind doors. Also as a critique to hopefully have this pushed in a future update, it looks like Even has iPhone X support but items are getting cut off on the notch and on the bottom portion of the display. Please fix it as it really ruins the sleek style of the app.

I am new to this app. I signed up the other day so I could take advantage of the 1X Weekly pay that my company offers through the Even app. Since signing up I have been able to open the app and otherwise scroll/flip through the main pages of different sections. However, whenever I go to the instapay page, and click continue so I can fastpay, the app crashes and force closes itself making me reopen the app and start over. It crashes every time I click continue to do the fastpay. I have been talking to support for the last day or so, and over that time they have told me they were speaking to someone to try and resolve the issue. First they told me they were talking to just normal IT, then they were talking to their software engineers (I’m assuming to try and see if there was a flaw in my apps downloaded coding), and then a third agent came on the line and said they were speaking to management to try and figure out what was going on. Like really it shouldn’t be this difficult for me to use the fastpay feature y’all are making it way more difficult than it has to be. Get your act together!!!

Just a tad misleading, guys. "Even's budgeting features are free to use. Even Plus blah Instapay blah blah employer in the list they may blah blah $8/ mo." I must be a real moron because I downloaded the app thinking my employer didn't have to be on the list to use the budgeting part of the app and if by some chance my new employer WAS on the list, well, I might get really lucky. They may pay for the Instapay part and even though the idea of being paid early really wasn't all that appealing to me because if you took advantage of that aspect of the app, it might be helpful at the time, but it would just be that much harder to make it until the next payday features or would be farther away, I thought I'd check it out too and just pay the $8/mo myself if my employer didn't ---just in case, you know? Well.....that would be a huge NOPE!! If your employer isn't on the list, you can't use the budgeting part either. That was a bit of a let down so 1 star for being misleading.