Contact Smoke Free Support

Pretty good app. Helped me quit on January 14, 2008. It has been nice tracking the health benefits and money saved but the app isn’t very intuitive. There’s no way to sign out and then in again. I don’t remember how I signed into the app two years ago. I got a new phone and the app continued to work just fine but now all of a sudden I am logged out. Well, I thought I used my Google account. So I try to “sign up” “again” to see if I can get my data back, and it was apparently not my Gmail account that I used. No problem (I thought). Maybe it was my Facebook account. Well, good luck. The app doesn’t even have the option to try another login method after you reset the app. It stays stuck where it asks you the basic questions again like how many you smoke a day, pack cost, etc. The only way out was that I had to completely uninstall and reinstall the app to even be able to attempt a different login method. And even more frustrating, there is no clear way “Logout” or “Sign Out” option. Or maybe there is. If so it’s incredibly unintuitive. Unacceptable. I have to reinstall your app 4 times to even have the chance to login with the correct credentials just to see how long I have been quit and how much money/health has improved. Come on guys. Fix your slopping authentication system and you’d have a five-star app.

I haven’t quit yet. I tried a couple of times but I kept talking to the advisors and they gave me a plan and now I’m starting on Monday and I’ll use a patch. I only smoke a couple of cigarettes a day so I’ve avoided using anything to do it but I think I need to. They gave me a plan. The only weird thing is they seem to have the chat go out to anyone because I’ve had more than one person respond which is fine but they don’t read the whole conversation so I either have to repeat stuff or they are speaking as though I’m a heavy smoker. I thought they didn’t have the history but then I didn’t respond quickly so one of them said “Nevermind I looked through the chat history”. Why aren’t they all doing this every time? I also wish I could talk to the little AI bot instead of the prompted replies because sometimes I just want to say it’s hard and hear you’re ok without having to bother a real person. Overall a great app though and I feel good about having a quit plan this time which I didn’t before. (I didn’t know that if I kept talking to the advisors they would give me one so the first couple of quit attempts I didn’t have one.)

I find the smoke free app to be extremely beneficial. I love that it gives you achievement badges, even though it’s a small thing.. to ensures support and makes you feel excited and proud of yourself. I really love the percentage countdowns for your health. Breathing, heart rate, heart attack risk, lung cancer risk, gum texture, taste and smell senses. It’s quite motivational. I like that you can make journals because it’s an accurate way to track yourself, by monitoring your cravings and self diagnosing your triggers. And of course the most motivational of all, it monitors the monitory value saved by not smoking. Both normally and annually. The reason it got four stars and not five is because, first off.. you have to pay for some special things within the app, like an actual trigger tracker/ journal. I understand it needs to profit but it should be motivating people to quit. And secondly because it is not catered to those who smoke Juul’s, NJoy’s, or any type of vape. And it also doesn’t have an option for you to input whether you’re utilizing any type of nicotine replacement therapy. Which is definitely something that I think should be tracked and accounted for while trying to quit smoking!