Contact Freeletics Support

by ML316

This app has been an extremely frustrating experience. I’ve used multiple workout apps and am a very experienced in training. I downloaded the app and signed up for a training journey and told the coach I could work out Mon, Wed, Fri. Today is Wednesday and the app will not give me access to my journey workout for today. It is only giving me the option to do a separate, unrelated workout. You can’t skip or shorten a rest period, only a workout set. So if I want to skip your last 2 sets you have to just stand around and wait for the rest timer. You also can’t customize how much weight you actually used verses what it asked you to do. It wanted me to warm up with a weight that was too heavy for a particular move I hadn’t done in years, but wouldn’t let me adjust it. I’m not going to just blindly do what the “coach” says if I already know it’s not gonna work for me. I also paid for the nutrition coach upgrade because the ad said there were dairy and gluten free diet options but when I set it up there were no options for gluten or dairy free. Only vegan and other meat preferences. Had I known I would not have gotten the app. If you want any “say-so” or control over your fitness program this is not the app to get.

by Maninho0087

I found a deal online for a freeletics fitness program and decided to sign up. The exercises and kind of ok (they’re the same exercises all fitness programs offer - even the free ones). I checked the app to see if I had signed up for a subscription, so that I could cancel right away. There wasn’t a “cancel subscription” option, so I figured the fitness program I had signed up for was a 1 time deal - I thought I was all set then. But, just to be safe, I checked my subscriptions on my Iphone (under “manage subscription”) and freeletics was not there. Even small companies will show up under your subscription options - not freeletics. To my surprise I was charged $40 a few months later, even though they make it impossible to cancel and get a refund on recurring payments. You would think that a company trying to hide the “cancel subscription” button would make it easy to get a refund. NOPE! Never even got an email back from them. Let me make your life easier: don’t sign up. The exercises are the same you’ll see on youtube/instagram fitness accounts. I bet most of the revenue from this shady company comes from unwanted/unaware payments that are not refundable.

by SkiNorthway

I bought my subscription through the App Store (I have proof of that) and cancel 2 years later 5 days before renewal time again through the App store. They still managed to charge me (6 days after renewal time?) and now won’t reimburse me!! They are being sneaky, maybe just don’t subscribe to make sure you don’t loose money in the end.

EDIT:
I had called Apple Store and they said they couldn’t do anything since they were not the one who charged me. Freeletic directly charged on my credit card, not through the Apple store. I did contact directly Freeletic afterwards who told me they couldn’t reimburse me for ??? No reasons. I was within their 7 days for cancellation but they refused to cancel and reimburse me. I then tried to file a complaint at the European Consumer protection but they couldn’t do anything since I do not live in Europe (it seems that Freeletic is based in Germany). Anyway, I called my credit card company (Capitol One) to say I had an unauthorized charge and they reimbursed me. A lot of hassle, not worth their exercises.