Contact Jackpocket Lottery App Support

by MrAntonioP

The app is convenient for when you don’t have time to go out and buy tickets but their number generation for quick pick is horrible. I’ve used it several times and I’m constantly getting a massive amount of duplicate numbers. With such a huge pool of random numbers it’s absolutely ridiculous when some numbers appear on 4 out of 10 tickets. Convenient but you’re WAY better off choosing your own numbers if you want something random. Edit: Related to the developer response. I never stated the QP feature wasn’t compliant, I stated it’s terrible considering the massive amount of repeat numbers I receive. There are 11,238,513 5 digit combinations using 1-69. Seeing the same number across multiple tickets is highly unlikely. Thanks for your defensive response in relation to your compliant random number generator. Edit 2: used app again on 1/8/22 to buy mega millions tickets for next drawing. 5 tickets. 4 sets of repeating numbers. Definitely avoiding quick pick going forward. Edit 3: my review has been deleted as of 1/9/22. I’ll just keep reposting it.

by Chef_nyc

Installed this app based on a friend suggestion. Convenient way to play for people who live far from a lottery convenience store. However I already have some complaints and now I am curious about my protection if the reward is quite large to remain honest.
You pick some numbers or let the app pick them for you. And somebody actually buys tickets on behalf of you. You can see a stamp on the “ticket photo” that says “ticket belongs to Your Name”. It doesn’t say “redeemable only by”. Also I don’t really know if the actual ticket has the stamp or the stamp was “photoshopped” after the ticket was scanned. What made me suspicious? I won $4 and it was on my account. So somebody was able to claim it on my behalf.
I had already $12 left from original funding and $4 from my winnings. I tried to withdraw my money after losing trust. It looks like the original money you sent from your account is not refundable. That is problem #2.
The I decided to get my $4 as a refund. Again another problem. Although I was able to fund my account using PayPal, I cannot get a refund via PayPal. It wants my bank account number. What if I don’t want to give my bank account to an app developer? Maybe I was misled because they made funding the app account very easy.

by Freakgenius

I took a look at this app and it looks great and convenient to use if you want to play lotto games often. But, there is nothing “convenient” about being charged an almost 10% fee just to add money to play the same “gambling” games you can play at a local store. Why spend more money gambling for no good reason other than to use your phone instead of going to a store? Seems like a bad decision to just lose more money. My recommendation to the company is to change the pricing model. Instead of charging a fee to load money, I would be more interested to use the app if I had the option to pay a monthly fee instead. I would be happy with $10 per month but I bet some people would be willing to spend up to $20 per month. Wouldn’t MRR be better to grow the customer base? Just my opinion though and maybe the current model makes them enough money for people who are willing to use it as it is. It might be worth offering the option. Monthly or “pay-as-you-play” options.