Contact tado Support

by Ifeignit

The Tado Smart AC Controller used to be a great piece of hardware, giving the ability to manually program your air conditioner’s commands if you didn’t like the presets or your brand wasn’t available. Now you can no longer do that. Even though the device itself supports swinging, the lousy preset Tado made doesn’t, so I used to program it in myself. I had to factory reset due to getting a different model AC and now this feature is gone.

This is what their support team had to say

“We are sorry to inform you that it is not possibile to register single commands (like swings). Unfortunately, with the new software release, this possibility is no more supported because it was too time consuming. We apologize for the inconvenience.”

Basically, even though I was willing to go through the trouble, they decided for the consumer that it wasn’t necessary. Competing IR blasters let you do manual inputs, yes it takes time.

The worst part is the “Teach Tado” option is in the app and on the website still, it simply doesn’t work. Essentially this is false advertising.

Very, very disappointed.

by Mroach

After hours of research and days of thinking it over, I settled on the tado smart thermostats. Two features that appealed to me most were open window detection and geofencing to automatically control the temperature. There is NO mention anywhere on tado’s website that you have to pay a monthly subscription fee for these features. What’s the point in getting smart thermostats to save money if I’m pouring the savings into subscription?

It wouldn’t have been so bad if they actually mentioned this anywhere on their site. Not even the box says you need a subscription for this.

I’m packing these back up and returning them. I’ll probably get a Netatmo or Elgato Eve instead.

by Ptrvh

Since 8 months I have Tado iny home. I start using it 2.5 months ago (before the heating was off). It work very well until there was a server breakdown at Tado. Then I realised that most of its features did not work anymore. Then you start thinking, wat if Tado stops? Then I have a very expensive system which does nothing more than my old system.

Today I opened the app and it showede there was an update! Nice. But Then I saw I need to pay for the new version. Serious Tado? Have a look at Sonos or Apple. They provide New features Too existing customers instead of scare them.