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This app is horrible! 1) The location finder puts me 2 counties away from my actual location. 2) the search function is clunky, why click search just to type in a search criteria just to click search again? 3) once I get a search result with a list of providers, the “call now” button does nothing, takes me to a blank page with the “done” button in the upper left corner, no other option other than clicking “done”, which takes me ALL THE WAY BACK TO THE WRONG LOCATION! Start the clunky search process all over again. 4) don’t click the directions button either on a search results page, this too will wipe the search results away. 5) don’t leave the app to call or look for directions, this too will wipe your search results away! BTW, I’ve delivered half a dozen successful software products to market and understand the importance of a positive user experience, I would have fired whoever designed this app!

Still no ID card with this supposed update. They add their fake response after your review that goes nowhere just to appear as though they’ve actually fixed something —but they haven’t! Claims to support Apple Wallet but doesn’t because it won’t give you your ID card. Still nothing populating most pages. They refer you to the Blue Access website and basically all you can see are claims and referrals. No phone links to call for preauthorizations. This is one of the worst apps ever. It’s just awful that a CEO can be given $milllions in bonuses annually but can’t get an app produced that works for the insured who pays his outrageous compensation. Not only can you not get your ID card to appear, but nearly every page refers you to a website, rather than provide the insured with their information. You can’t even see your coverages! Ridiculous!

This company’s tech is terrible. If you have multiple policies, like separate health and dental due to not having the same people on each policy, there is no way to merge under one account. You can’t have multiple accounts in a dashboard like geico either. And there doesn’t seem to be a way to logout from this app, to login under a different policy. Healthcare in the US is cumbersome and purposely complicated & difficult to work with. We need Medicare4All. I’d rather pay more taxes for a simple single payer system than spend countless hours trying to navigate deductibles, copays, coinsurance, etc with Corps that do everything possible to profit off disease and suffering. Yeah that escalated quickly but after decades of getting screwed by ins corps, I’ve had enough and am done being ok with free market health insurance.