BCBSTX Reviews

by Jim.shelt

There is no access to billing and payments on BCBSTX. Which is ridiculous. I need access to my actual bill each month. The only way to get it is to access their website and check each and every day to see if the “View My Bill” option is available. It usually becomes available around the 15th. That only gives me 15 days to print a copy and get it to my accountant. It should be sent to me with 30 days in advance by mail, email, text or carrier pigeon. I need the actual bill!!! Too much to ask?? It’s been a year, and I’m tired of doing this every month.

by Coredominator

BCBSTX is horrible! 1) The location finder puts me 2 counties away from my actual location. 2) the search function is clunky, why click search just to type in a search criteria just to click search again? 3) once I get a search result with a list of providers, the “call now” button does nothing, takes me to a blank page with the “done” button in the upper left corner, no other option other than clicking “done”, which takes me ALL THE WAY BACK TO THE WRONG LOCATION! Start the clunky search process all over again. 4) don’t click the directions button either on a search results page, this too will wipe the search results away. 5) don’t leave BCBSTX to call or look for directions, this too will wipe your search results away!

BTW, I’ve delivered half a dozen successful software products to market and understand the importance of a positive user experience, I would have fired whoever designed BCBSTX!

by [iPapi]

Still no ID card with this supposed update. They add their fake response after your review that goes nowhere just to appear as though they’ve actually fixed something —but they haven’t! Claims to support Apple Wallet but doesn’t because it won’t give you your ID card. Still nothing populating most pages. They refer you to the Blue Access website and basically all you can see are claims and referrals. No phone links to call for preauthorizations. This is one of the worst apps ever. It’s just awful that a CEO can be given $milllions in bonuses annually but can’t get an app produced that works for the insured who pays his outrageous compensation. Not only can you not get your ID card to appear, but nearly every page refers you to a website, rather than provide the insured with their information. You can’t even see your coverages! Ridiculous!

by DraconisResina

This company’s tech is terrible. If you have multiple policies, like separate health and dental due to not having the same people on each policy, there is no way to merge under one account. You can’t have multiple accounts in a dashboard like geico either. And there doesn’t seem to be a way to logout from BCBSTX, to login under a different policy. Healthcare in the US is cumbersome and purposely complicated & difficult to work with. We need Medicare4All. I’d rather pay more taxes for a simple single payer system than spend countless hours trying to navigate deductibles, copays, coinsurance, etc with Corps that do everything possible to profit off disease and suffering. Yeah that escalated quickly but after decades of getting screwed by ins corps, I’ve had enough and am done being ok with free market health insurance.

by Austintreedweller

I spent half an hour calling the first several places that BCBSTX said were accepting new patients before I actually found a doctor accepting new patients (4 locations, dozens of doctors and none accepting new patients).
I also found the interface very clunky and was not able to use the “back” button very effectively, but I didn’t expect much from BCBSTX . I just wanted to find a doctor.
I thought it seemed reasonable that BCBSTX provided by my insurer would have current info about who is on the preferred provider list. Can’t say I’m surprised, having had similar experiences with BCBS in the past via their website and phone reps, but that doesn’t make it any more acceptable.
What a colossal waste of time and money. Can’t wait till we get Medicare for all.

by AyyyCearaJ

BCBSTX used to be just only okay. The cost estimator never gave me prices (which I thought was the point??) and searching for a provider is just so odd and could be better. Over the last month of 2 I noticed that the Claims, Coverage, and Spending tabs DON’T EVEN WORK. It keeps saying there is either nothing to show or there’s an error. I’ve had this issue for over two months now and it’s just annoying. I keep having to log on to the website to get the information I need. I would prefer a working app that is easier to access but it just flat out does not work any more. I even downloaded the update today and deleted and redownloaded it and nothing is different. Fix the dang useless and obviously broken app please.

by Npo4onskjy

For the past several days at least (since downloading BCBSTX ), I’ve received the following message after entering my User ID and password: Something went wrong on our end. We are aware of the problem and working on a solution. Please try again later. When my premium is due, I’m going to tell customer service I know my premium is late. I’m aware of the problem and working on a solution. I’ll try again next month. Am I going to get any sympathy? Probably not. Let’s make a deal, this app: I will pay you $25,000 a year for my healthcare coverage for my wife and me, any you supply me with a reliable app to access the information I need about my claims, coverage, and payment options.

by Phoebe92fab4

New update doesn’t allow users to see deductible information of anyone other than policy holder family member. There are four of us!! It’s helpful to see each person’s individual activity.

Would be nice if each family member could be set up as a separate user on their phones/devices as well and view information. My husband is policy holder but I handle all of the household medical stuff for the entire family, bills, appointments, insurance, etc.

Worst app ever. But then again, this app is the worst insurance ever so… 🤷🏽‍♀️

by Penelopehobbs

Despite seeing the negative reviews I decided to download BCBSTX anyways, to find a doctor and find out my coverage, etc.. upon logging into my account on BCBSTX and clicking on the “coverage” tab I was greeted with the error message “we’re having trouble loading your coverage information. Visit Blue Access for Members (BAM) to view your information.” I visit BAM and I am still not able to access the information I am trying to seek. This is 2019 your app and even the mobile website should give members the chance to access all information, especially for the amount of money we pay to keep our health insurance. Very unprofessional.

by Bullschuck

Seriously, whoever approved BCBSTX needs to go back to their room and think about what they have done. Because if you list all the things that a provider finder is supposed to do, BCBSTX does none of them. If you specify a location, it ignores it. If you go to the map section and move around and click the search here button, it doesn't search there. It randomly interprets a click in a field as a request to zoom in, and then doesn't zoom out when you finish. Totally not useful. A waste of time and space on my phone.

by Hhhghhggh

The link to the well on target will take you there but once you try to do your health assessment it pops up with a privacy disclosure and will only display the top corner of it. You can scroll down but it will not let you scroll over so you cannot except it and it essentially locks you out because you can’t proceed without excepting the privacy disclosure. It makes this totally worthless. I called tech-support but they were no help. I really want to like BCBSTX but they need to have better customer service support when an issue arises.

by Insert. Nickname. Here.

BCBSTX is about 60% useful, hence the 3 stars. The main issue is an inability to save the Explanation of Benefits PDFs. Given that claim details disappear after 18 months for no explicable reason—is Blue Cross really is cash strapped that they can’t afford the server space to keep claim records online indefinitely?—I like to download them locally once they have been finalized. Unfortunately, although one can view the EOB in BCBSTX , one cannot save them—there is not even an option—which limits their usefulness, IMO.

by Tylermm12

BCBSTX looks great, the problem is that the majority of the time it doesn’t work. Over half of the time I try to log in, it says that there’s an issue on their end and to try again later. Some of the screens in BCBSTX won’t load correctly. Customer support is helpful once you get through to them but that is beyond BCBSTX .

by LeLe68!

I am thankful for Blue Cross Blue Shield Insurance that we have. I assume the this app Insurance we have is a blessing through the company my husband works for and thank the good Lord for it. There is a few things I would like to be better; Lower out of pocket, these days with all that’s happening, it is difficult too pay that much out of pocket every year. Prescriptions, why are we only allowed 2 places, CVS & Express Scripts? And our CVS is so short staffed, we have to wait and wait wand wait. These 2 places makes it difficult for people to get some of their medicines the doctor prescribes and you have to go back to the doctor for them too rewrite a new one. (It’s happening to me right now). Let us go to whatever pharmacy or at least add some more. We like the little mom and pops places because they seem to care more and know who you are when you come in. Walmart NO!!! I know Physical Therapy is too much as well as the chiropractor. Especially when the doctor wants you to go 3 times a week.
I like we have our own Accolade contacts to help when needed. And again there are some good insurance companies and some bad ones but like I said, I guess our this app has been good because of the company it’s through that my husband works for.

by Xrobles

I love BCBSTX ! It’s easy to use and has most of your needed information. The member ID cards shown could be improved. I had to call to obtain the BIN # and PCN # for pharmacy coverage since my card had not arrived. Also, I have issues accessing prior auth info and visit/procedure summaries. It says sorry check back later (a few days.) It has its minor issues, but overall I like BCBSTX and it’s easiness to use on the go! (:

by TSBellaire

With more than 80% of all web interaction coming from a mobile device, BCBS has done a good job of getting most functions working well. While some Windows take you to a forced end, they’ve gotten better about giving a back function so you don’t have to start over after closing. Today’s functions are smooth.

by PerfectQdlo

I love being able to see all my medical expenses, to be able to track how much I have spent and how much remains on my out of pocket. Also I can see what my Drs. are billing without hassle. I was also able to show my card through BCBSTX at several appointments when I had forgotten my insurance card.

by EBAJJ

When deciding whether to renew with Allstate after buying a brand new car, I spoke with Yani at Steve Toman’s Allstate’s office. Not only did she end up getting me better rates, she walked me through every part of the policy ensuring that I understood everything entirely! Taking the time I needed and looking for savings while making sure I had the coverage I needed! Great customer service!

by Becca In Windsor

BCBSTX makes it easy to find your claims, providers and even the reward system and your own health assessment. I really like how it rewards you for healthy living and connects with your exercising tracking apps and devices. So you don’t have to manually enter your exercise and steps, etc. which are things that give you points. I’ve gotten my AirPods and an Apple Watch just from healthy living! It’s awesome!

by Fondinganicknameisapaininthea

If I had the same experience as some of the negative reviews I would be frustrated also. However everything is working as described for me.
The info is concise and BCBSTX is easy to navigate. I had a question about coverage and there was a contact button that entered the phone number for quick dial (Now if I can just get a human on the line...).
BCBSTX is much easier to access than the website and has most info needed.
If it works on your phone a definite must have. (I’m using an iPhone XR)

by Gtomg

BCBSTX constantly logs me out of the sessions which makes it impossible to verify if providers are in network. Even searching for what my coverage is often returns no information. Searches require you to go through a couple of screens before you can enter search terms. Layout is clumsy and makes it difficult to return to the provider search. Overall, it is poorly designed and buggy.

by CurtisC2

I haven’t been able to login to BCBSTX in months (in early 2018, BCBSTX worked well). I keep thinking it might start working after each update. I’m disappointed. Every. Time. I get conflicting error messages about “temporarily unable to access your account” and “account not permitted” and am redirected to the website (Blue Access for Members) which works just fine. I tried emailing the BCBSTX support address listed in other negative reviews and didn’t hear anything. Don’t get your hopes up with BCBSTX.

by Lawman Scott

BCBSTX has the potential to be a wealth of information, but instead it’s always a source of headache.

You can’t get it to show you the costs of services or doctors in your area, and when you try to change the filters like it tells you, it won’t let you! Wishing my employer did business with some other provider because I can’t accomplish a single thing with this, and their website doesn’t seem to help either.

by Brittacren

I enjoy BCBSTX , but am covered under my employer + my parents and I can’t see both coverages on BCBSTX . Also, when I tried to do the application “well-target” I can only see half the screen.

by Janiebaustin

The this app website is easy to use and has everything I need to manage my healthcare coverage.
The only problem I have ever had was in reporting an error last year in a physician listing. My physician’s listing had another doctor’s information in it. The last time I checked it had not been corrected.

by J&R Reed

BCBSTX is user friendly and even better you can instantly see a snapshot view of where you stand with your deductibles, co-insurance, total out of pocket, etc.
I have also learned about additional benefits provided by BCBS at no charge to us that are beneficial to our family that I never knew existed. LOVE IT!

by Favorite App, Hands Down!

BCBSTX completely changes your experience with health insurance. You now know when a doctor’s put in a referral request, which doctor he requested, where you’re at financially with your deductibles, look up specialists in and out of network, and more!

by No Bugs Here

Love it! I lost my insurance card get into website and can show temporary ID. Plus get on live chat request new ID. Plus chat has answered questions. I get to see if my preappovals have been done including referral plus I get see balance of my deductible