Contact The Photo Investigator Support
Company Name: Daniel Anderson
About: Doerner, Saunders, Daniel & Anderson is an Oklahoma-based law firm.
Headquarters: , , .
The Photo Investigator Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 3 Customer Service Reviews 😭😔💔
Huge cache issue -literally-!
by LoLaMC
First, let me say that no other app I have used removes location & EXIF data as thoroughly as Investigator.
Unfortunately, this app has a major issue that has persisted update after update: every single video edited somehow remains in the cache. It does not matter that you delete the video from the camera roll, it still remains in the app's cache.
So basically one has to delete & reinstall the app every time (I edit videos, so memory adds up pretty fast).
Other than this major flaw, which I have constantly reported in my reviews (which have been deleted), this is a great app. Just so annoying to use...
Don't use with iCloud Photo Library!!!
by Savageness101
Don't use this app if you use Apple's iCloud library with your photos as it will delete a high-resolution photo and replace it with a low-resolution photo.
For example, if you use the app to modify the time stored in the EXIF data on an iPad and then allow the app to delete and replace the photo, it will force the deletion of a higher resolution photo in iCloud and replace it with a lower resolution photo. This causes the deletion and subsequent loss of the higher resolution photo that is stored on your Mac, for example. I tested this several times and got the same result each time.
As another example, say that you have cropped a photo on your iPad and then you update the time-stamp of the cropped photo using this app. It will delete the original and you will be left with only the cropped version of the photo. There is no way to revert! And, it will be lower resolution as well.
I recommend avoiding this app if you use Apple's iCloud Photo Library.
I installed this by mistake, app is useless and I can’t figure out how to cancel
by CLMACHLE
I installed this by mistake when searching apps in my App Store, and now I’m terrified after the “free trial” it gives you that I’m going to be charged. I didn’t even want this app; I installed it by mistake! It is extremely vague and ambiguous and gives you ZERO info about how to cancel. Now I’m going to be charged for something I can’t afford and didn’t even want in the first place! Apps like this are manipulative, exploitive, and purposely hide info so they can profit off of you. DO NOT DOWNLOAD
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- Pulling issues faced by users like you is a good way to draw attention of The Photo Investigator to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a The Photo Investigator customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using The Photo Investigator.
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