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Samson's box was just delivered and I have to say that I'm highly disappointed. This is now the 2nd year in a row that he's received a completely lame theme for his April box instead a 4/20 themed box! I signed him up last April because of the promotion for a 4/20 themed box which I never received, but kept his subscription in hopes that he'd get one this year seeing as how they’re just handing them out to new customers. So now, I have to pay for the 4/20 themed “add-ons” so that he can get one next month. I think it's absolutely INSANE that now, not only am I going to be charged $27 for his BarkBox. But I'm also going to have to pay $54 in "add-ons” just so he can have a 4/20 themed box. Especially after I reached out last month requesting one. It's really upsetting to see that new customers get boxes that existing customers have been wanting since they signed up. I've seen several posts and forum feeds stating the same thing, we should also get a 4/20 themed box in April. Not just the noobies! That being said, as much as he loves it and as upsetting as it is, after he gets his box next month I'll be canceling our subscription.

I admire the fact that you are trying so hard to fine tune Rory’s toys. He is quite a toy destroyer!

App: I personally just use it to see when the box is coming. I like that it tells me what process that it's in. The app also lets me change any details. I can also buy the things they're selling. It's basic and straight forward. If you need more than that just go on the computer Company: when I needed help, they responded right away which is nice. And they do little dog puns which I enjoy people more than the average person. I do feel as though they should make an option for what type of toys you want your dog to get. I have an Italian mastiff, so a big dog. Who chews through everything. If we could get a rubber toy option that would be amazing. Even though he is getting a little better about not destroying them since he sees me throwing them away, still, the option for tougher toys would be nice. Overall: I love this company and the app and recommended it to everyone I know that has a dog!!