Cloud Softphone Reviews

Cloud Softphone Reviews

Published by on 2026-04-09

๐Ÿท๏ธ About: Cloud Softphone is a personalised, feature-packed VoIP Softphone which support one-touch provisioning for easy account setup and configuration. NOTE: You will need to have your Cloud Code or QR code to set up account in the app.


     


Is Cloud Softphone Safe to Use?

We Investigate the app owner's website (Cloudsoftphone.com), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience ๐Ÿ˜Ž


๐Ÿคฌ Negative experience
93.2%

๐Ÿ˜Ž Positive experience
6.8%

๐Ÿซฅ Neutral
0.0%

~ from Justuseapp.com NLP analysis of 76 combined software reviews.

Is Cloud Softphone Safe?
Cloud Softphone does not appear safe based on available data.
6.8/100

  Safety Analysis »»

Is Cloud Softphone Legit?
Cloud Softphone does not appear legitimate based on our analysis.
6.8/100



Read 20 Customer Service Reviews ๐Ÿ˜ ๐Ÿ’ข

3.5 out of 5
Very Buggy..

CloudSoftphone is full of issues. Current problems I am experiencing after one day of use:
1. When a call shows up on the lock screen and you swipe to answer, CloudSoftphone slowly opens and you must press answer again to initiate the call. Typically the call has already gone to voicemail by the time you are finally able to press โ€œAnswerโ€, the call has already been dumped to voicemail.
2. Often when I am actually able to connect to an incoming caller, CloudSoftphone keeps ringing in my ear even after I have answered the phone.
3. Sometimes the incoming calls donโ€™t ring at all despite the ringer being on and all notifications correctly set.
4. When I try to reconnect to a caller that got dumped to voicemail CloudSoftphone often hangs and eventually errors out.

If I wasnโ€™t forced by my VOIP provider into using CloudSoftphone I would look elsewhere. If it doesnโ€™t get fixed soon Iโ€™ll be looking for another provider.

Works sporadically

Canโ€™t get it to work

Dropping Calls Like No Other

Iโ€™m not sure what it is, but now every time I am on a call, it gets dropped. It doesnโ€™t matter if I have great phone signal or am on WiFi, calls will be dropped.

It is a bit frustrating when trying to hold a business call and it drops the call 3 times in a row to where I have to use my actual cell number to call out instead of CloudSoftphone .

Very bad app

Very slow app...also they over charged me. It is not worth a dollar.

Awful

If you have any apps running in the background when CloudSoftphone causes your phone to ring, they will likely crash.

Setting โ€œDo Not Disturbโ€ apparently does not mean โ€œDo Not Ringโ€. CloudSoftphone will still ring at least twice for every call, sometimes continuing to ring as if you never activated DND in the first place.

No sms

Calls never comes in and phone canโ€™t Integrate with any other software. Ugly interface and rarely works

App Crashing

We were working with a customer about a month ago and the update around that time is crashing CloudSoftphone .

If you go to QuickDial and add anyone, once you tap SAVE, CloudSoftphone crashes and upon reopening, the entry did not save.

PLEASE FIX!!!

App Crashes

App always crashes when I click on a number or a chat to text in the messages.

DISAPPOINTINGโ€”HOPING For SOLUTION

LOVED CloudSoftphone for the 10 days I used it but it just stopped working (it closes immediately upon opening) and it is unclear how to get support from developer! Would love to have this working again!

Inputting caller info (name) doesnโ€™t update cloud based

Too many outdated 3rd party plugs to this company, Softphone and fax service. Why do we need to login to the portal to update the caller ID name for all users vs the update working in the desktop appโ€ฆ just makes monotonous data entry longer and more challenging

Sound quality

Sound quality is not great, most of the time it echos

Please change font color

Why did you change the font color to black? Can't see the number now when using keypad. Please change it back to white.

Works on Vestalink

I loaded this on my ipad, seems to work fine.... Talked to my buddy for about 10 min , good quality, no issues. Then the call dropped twice, I could not pinpoint it to the service, it could've been his cellphone

CloudSoftphone works! The VoIP service provider and your own wifi, internet connection are the biggest variables. Check that first before blaming CloudSoftphone .

I like how it integrates with the contact list, and you can program favorites. This is going to be great while traveling internationally. The UI could be improved, and they need an ipad version... The iPhone version works, but only in portrait mode.

Delayed hearing

I subscribe to Softphone in Ghana being operated by MTN. When I call and the recipient answers there is a time lag or delay for the recipient to hear. However when the recipient speaks I hear it instantly. This delay issue does not make conversations flow at all. Iโ€™ve reported this to MTN but they say there is nothing wrong. Any solution pls? Otherwise itโ€™s a wonder app

Handy

Works great! Itโ€™s nice being able to receive calls on your iPad :-)

Awesome!!!

Itโ€™s a great app!! I use it for my business and I canโ€™t make and receive calls even when I am not in the office!

App crashing

CloudSoftphone is freezing after the last update when i try to scan the QR 17.5.1 IOS.

Please fix the freeze/white screen issue.

Great and easy

I have no problems with CloudSoftphone works great ! Needed CloudSoftphone to get calls from my office phone to my personal phone and itโ€™s so easy to use 10/10 for me ! I can also put it on DND when Iโ€™m off the clock !

แƒ’แƒแƒ›แƒแƒ แƒ—แƒฃแƒšแƒแƒ“ แƒ›แƒฃแƒจแƒแƒแƒ‘แƒก 9/10

แƒ–แƒแƒ’แƒแƒ“แƒแƒ“ แƒ’แƒแƒ›แƒแƒ แƒ—แƒฃแƒšแƒแƒ“ แƒ›แƒฃแƒจแƒแƒแƒ‘แƒก แƒแƒžแƒšแƒ˜แƒ™แƒแƒชแƒ˜แƒ แƒ›แƒแƒ’แƒ แƒแƒ› แƒชแƒแƒขแƒ แƒ’แƒแƒกแƒแƒฃแƒ›แƒฏแƒแƒ‘แƒ”แƒกแƒ”แƒ‘แƒ”แƒšแƒ˜แƒ UI แƒ“แƒ แƒ แƒแƒ›แƒ“แƒ”แƒœแƒแƒ“ แƒ™แƒแƒœแƒคแƒ˜แƒ“แƒ”แƒœแƒชแƒ˜แƒแƒšแƒฃแƒ แƒ˜แƒ แƒแƒ แƒ•แƒ˜แƒชแƒ˜แƒ— แƒ˜แƒ›แƒ˜แƒขแƒแƒ› แƒ แƒแƒ› แƒ“แƒแƒฎแƒฃแƒ แƒฃแƒšแƒฃ แƒ™แƒแƒ“แƒ˜แƒ.

แƒ–แƒแƒ’แƒแƒ“แƒแƒ“ แƒ™แƒแƒ แƒ’แƒ˜แƒ แƒ แƒแƒ› แƒ”แƒกแƒ”แƒ—แƒ˜ แƒ แƒแƒ›แƒ” แƒแƒ แƒกแƒ”แƒ‘แƒแƒ‘แƒก แƒฅแƒแƒ แƒ—แƒฃแƒš แƒ‘แƒแƒ–แƒแƒ แƒ–แƒ” +

Easy VOIP on the go

We use this with Voipo and really like it. It's a phone away from home.



Is Cloud Softphone Safe? ๐Ÿ™

Cloud Softphone does not appear safe based on available data. JustUseApp Safety Score for Cloud Softphone is 6.8/100.
This assessment is based on our NLP analysis of 76 user reviews. Combined with the app store average rating of 3.5/5.


Is Cloud Softphone Legit? ๐Ÿ’ฏ

Cloud Softphone does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Cloud Softphone is 6.8/100 .
This conclusion is based on analysis of 76 user reviews.


๏ปฟ

How was your experience with Cloud Softphone? Post a Review




Features

Cloud Softphone is a personalised, feature-packed VoIP Softphone which support one-touch provisioning for easy account setup and configuration.

Please contact your VoIP provider or pbx administrator to see if they provide login credentials for Cloud Softphone.

NOTE: You will need to have your Cloud Code or QR code to set up account in the app.

More information can be found on our support web site.

  Contact Support
Developer:
Alien Licensing GmbH