Dollar General Reviews

by BeezusMcgeezus

People have been relentlessly asking for a “clip all” button for your digital coupons. Evidently complaining in the store surveys does nothing so maybe here will work. The new update is slow and glitchy and has made clipping EVEN FREAKING SLOWER and still doesn’t have a clip all button. Trash. Family Dollar is run way better. Right now it says that I have $6 in coupons to clip. However, when I go to clip, it shows none. It loads slow, it constantly glitches out and says try again later. It’s awful and I’m considering taking my business elsewhere where the digital coupons actually work. Like Family Dollar. The entire company is becoming garbage. They don’t respond to complaint emails. They don’t respond to complaints sent through the surveys on the receipts. They don’t respond to the “contact us” on their website, and they don’t respond to phone calls to corporate. DollarGeneral sent me 36 NOTIFICATIONS IN 20 MINUTES all saying the same thing. I had to file criminal harassment charges on one of their store manager’s because of an incident in one of their stores and STILL no district manager or anyone from corporate will contact me.

And yes, I would like to clip all the coupons available because sometimes there are coupons that I didn’t know were there and I get a surprise at the register with an extra coupon discount. Everyone I know with DollarGeneral , clips all. However, even a clip all for each category would be better than nothing.

by Really924

Since the release of cart calculator I can no longer use DollarGeneral unless I am in a store. When I try to open it it gives me a black screen for 2-3 mins and then closes itself. I have to completely restart my phone one in the store and hope DollarGeneral will then load. Need to train employees and functions and such on how to help customers when they have issues with a certain coupon or DollarGeneral entirely. Also you should clarify better on sizes/scents better on DollarGeneral . Need to put a prompt on the main screen when a user first sets up their account that they can only use the coupon 1 time. There is still a major misconception by most customers that they can continue to use the coupon as much as they want until it expires. I think you should also give the stores NEW software in order to serve customers better, if the operating systems weren’t from the 90’s maybe customers would have an easier experience at checkout. But when registers freeze and malfunction it’s frustrating as a customer to wait for the issue to resolve.

by Starship 13

I wish DollarGeneral could be used in stores but there are serious problems with that including no available WiFi and Mobile Cellular Broadband completely blocked inside stores. It’s a matter of having to put your basket down and walk out to access DollarGeneral . Then it’s often that stores have incorrect or out of date sale item info tags placed at point of display, items offered as digital coupons are expired and current digital coupons aren’t visible in store displays. A visit to Dollar General today they were out of bags and had to use a basket to carry items to vehicle. Poor management and poor synchronization of valid and expired coupons in stores and a useless app in store due to impossible connectivity issues. Oh and to make things worse the new app update is stuck in an endless loop just trying to start, has added security that doesn’t work DollarGeneral isn’t functional at all now even outside on cellular. Would give a negative rating if possible but 1 is the lowest available choice.

by Swolfmoon

I shop at both DG and Family Dollar, and today I was in my local DG and saw that there was an app for digital coupons, and I had already been using for Family Dollar on their app, so I was pleased and went about downloading it, which took a little while due to us being out in the boonies, but I ended up waisting almost an hour trying to set the darn thing up with my information. I must’ve put my details in at least 15 times, but whenever I tried to get it to accept the verification number, it would think for a moment and then come back with a error message saying that it couldn’t be completed. It said “please try again”. I honestly began to wonder if it was some kind of test to see how many times I would try again before giving up. Tried the other ways in app to register but to no avail. I am posting this so that hopefully somebody that works for them can get in there and fix it, because I am saving money at Family Dollar with their app and I am hoping to do the same at DG sometime soon!

by AR Bird Watcher

While shopping at the local Dollar General store yesterday I moved a cart from the end cap to see if I wanted to buy any of the items and your employee walked over and said we can’t have this cart pushed out like this and shoved it back never noticing if my hand, foot or any other body part was in the way of the cart. I did not appreciate this sort of attitude. In fact the previous time I was in the store to buy a greeting card I practically had to climb over 2 carts to get where I wanted to go and actually tripped and almost fell. Our local store probably is very productive but it offers very little in aesthetics and convenience. It is always very “trashy” and isles stacked up. Very unkempt! This should not be the case. Other stores
In nearby areas are always neat and attractive and clean. I cannot say this about our local store here in Greers Ferry. I am over 80 yrs old and have mobility problems and love to shop at Dollar General but this store is becoming a challenge that I am uncomfortable with. My personal opinion is a lacking in managers who care. Thanks for listening to my complaints.

by Larsen22Valdez23

Can’t even open app!!! Just keeps saying “something went wrong try again” so darn annoying!!! I shop here so often and there’s so many now everywhere you go however I am so disappointed in DollarGeneral that I will be shopping at family dollar!! Downloaded their app & works perfect 1st try!!! Thankfully there’s a family dollar right across the street from DG because it’s not inconveniencing me at all. After reading reviews it’s sad to see how many customers DG is losing over DollarGeneral & the coupons not working, you’d think they’d just fix the problem and save customers. Being such a huge franchise must be why they don’t care because literally these problems have been an issue for years now and still not fixed. It’s really a shame though, but family dollar will surely be thankful that DG doesn’t care because they’re gaining all the business because of it! Don’t download, waste of time. Save yourself the headache and time by getting FD app instead because I’ve uninstalled & reinstalled several times with absolutely no luck what so ever!! Another unsatisfied customer to add to the review list!! Way to go DG!!! Hmmmm unbelievable they don’t care!

by Ellenrafter

The Dollar General out is one of the slowest app to clip coupons for every time you open DollarGeneral or set a coupon the logo in the middle just keep swirling around and around and around and then it jumps back of the top a lot but one of my biggest complaint is there needs to be a different way to login at the store to use your coupons twice now I’ve been sitting at home and got a text of my receiptFrom two totally different dollar general stores in two different cities meaning someone keyed in my phone number to use my coupons that is very frustrating even if someone in at the wrong phone number by mistake they still usd my coupons. There should be someway to scan DollarGeneral from the individuals phone or enter an email address or after you enter the phone number there should be a three or four digit pin to follow that way no one can keep your phone rnumber in but mistake I’ve actually had a couple of people that know me use my phone
Number and then the tournament told me they did itBecause they didn’t have DollarGeneral downloaded, they had to get a different phone their phone crashed they can’t see the screen or something it was always something and there just needs to be a way to prevent that.

by AnneGalbra

DollarGeneral is extremely glitchy. The latest “bug” is anything that seems to be on a clearance cycle is scanning as 0.00, but anything that isn’t scans just fine. Example - When I’m shopping clearance, especially clearance that has exclusions IE “all Christmas except plastics”, but other items that have a Christmas tag, are not plastic, and according to a sign SHOULD be included aren’t, it would be extremely nice to KNOW beforehand that it isn’t going to ring up properly. Prime example of this happening is the Airwick holiday Apple Cinnamon Medley plugins. Was in the Christmas display, all other scents in the display are clearance. Get to the register and it doesn’t ring up right, and you get stared at by the employee like you’ve grown a second head for assuming it should be included. Could be avoided with a simple scan, but nope. Sure can’t because the latest “improvement” has rendered scanning useless. Fix DollarGeneral . Couponing and clearance shopping is the main reason you have a solid customer base, and there are plenty of deals to be had without the frustration.

by Mommad#1

I will stick with one thing to improve DollarGeneral .
I understand prices vary on products by many variables. To me 🤷🏼‍♀️.
1) I would like to see what the price of an item will cost using the online coupons I love and judging by the cashiers I have clipped more coupons than most. Other stores provide it based on “my store”
2) when I have more than one of an item coupons, it seems, somehow, it will choose the coupon discount of the lesser amount. I prefer not to have to search and delete coupons because of the $amount to find the coupon(s) I prefer to keep the 2 or 3 coupons available on items I buy often. But deduct oldest to newest or the 3$ off not 1$ off
3) is on the tip of my tongue🤦🏻‍♀️ always another day 🤷🏼‍♀️. So I use coupons often and like the concept of the new “deals” choice and can’t wait to see it working. Remembered 3
3) the shopping list has done me no good. I would like an option from when I click to get a coupon, I’d love to be able to add that coupon item straight to “my shopping list”. It seems that should be an obvious option I hate when I’m sitting in the parking lot to view my coupons but invariably I get the wrong size or it was buy “2” get one free
So that would be great if the correct one is on my shopping list
I really do think DollarGeneral is great but can definitely be more user friendly

by Conrad's Wife

Suggestion One-A feature to unclip coupons you don’t need or want if accidentally clipped. It takes too long at register to scan all of them.
Two-When browsing the weekly ad it would be nice to be able to add the item to your list from the ad.
Three-Do something with the search feature to make it better. If you don’t know the exact way it’s listed you won’t get anywhere near the item you are searching for. Example- type in cheese. You get items like shampoo and deodorant. Silly and aggravating
Four-Immediately fix the scam going on with the coupons NOT being deducted at register. Or train employees to correct the mistake instead of looking at you like you’re stupid.
Five-Make the items with coupons available more plainly understood. There are items on DollarGeneral that doesn’t show there is a coupon for it specifically but it does on another fragrance of the same item. It makes people think the other isn’t eligible when it is. Stop scamming people

by ~Mrs. Amanda Timbs

I love using the DG App to clip my coupons. However, using DollarGeneral to create my shopping list and then trying to use DollarGeneral to collect my items or see the coupons while inside ANY DG store is impossible! I have visited MANY DG stores and in every single location there is never reception for myself or anyone else I have spoken with about the issue. With multiple different wireless carriers there is no reception. I have asked employees at every location I have shopped at why no one gets any cellphone reception and the answer I get every time is simply vague and unacceptable...”We don’t know why, but every customer who uses DollarGeneral asks the same question. None of us get cellphone reception either unless we’re at the front of the store standing in a certain spot.”
Because of this issue I have to take screenshots of the coupons I have clipped and my personalized list to get everything I need.
I would love to know why I have perfect reception on my cellphone right up until the moment I step into the store.

by CAJOaSSkOsSyID

There is absolutely no employee or “sales associates” that have control over DollarGeneral functions. Just for clarification, that all depends on internet connection, service provider, availability, concentration, and also but not limited to, intoxication of the individual user and/or owner of said “cell phone” or “smartphone”. Fellow employees have zero impact on how /if /maybe / should only really have the “grey box at the bottom right hand touch screen” is most polite and courteous this Holiday Season. Remember to download Your coupons prior, or whenever convenient, to then use them when the tags have *The Present Day Listed* at the bottom. If not listed under said item/product, then it is time ask a Sales Associate. Shopping is the experience that you choose for it to be, please remember that we are tired too. Us Employees at Dollar General do Our very best to have a clean, well stocked, and rotated store, We understand, and We are people too.

~Sincerely, A Sales Associate

Thank you for listening in to my TedTalk

by I. Was. Scammed

It hasn’t been very consistent since the first launch of DollarGeneral. I have missed out on tons of coupons due to the register crashing while it’s trying to go through my coupons to take off. And half the time it doesn’t even take them off. I’m constantly having to go over my receipt right when the cashier hands it to me a I always have items scanning as wrong prices and I’m always over charged. I keep hoping this will get better but it hasn’t. I make sure all my coupons are downloaded at least a day before I use them so that’s not the reason for it. Just very aggravated and I was hoping the system would be fixed by now as there’s been more than ample time to do so. This happens to me in every single different dollar general store I’ve been in and all of the the cashiers express their frustrations about the register. I will continue to use these coupon and keeping watching my receipts even though I shouldn’t have to. I just feel like I’m getting ripped off constantly.

by LittleRock 48

I visited the store located at 1000 City Ave Moore , OklahomaThe lady’s name that was great was Rachel I believe she was a manager there was another lady that was a much older her name was Tina I was there on Halloween night which was in a Saturday when I always go shopping at Dollar General for my Dollar General coupons on DollarGeneral I end up getting screwed out of both of my five dollar coupons of five dollars off on $25 more because of this elderly lady named Tina kept trying to walk all over somebody rushing somebody I purchased Almost $100worth of merchandise and she’s very rude person too me i’ve been in the store since 9 o’clock approximately it was 10 o’clock I was checking outAnd of course I was closing time and all she could do is worry about rushing somebody at out the door and
She didn’t wan to let me habe my digital coupons she didn’t want to let me put my digital number in there I am very upset about this I’ve never met such a rude person like that In all my life almost she needs to retire apparently because she’s not a good asset Dollar General

by Memma 102008

I shop @ DG everyday, I love DG , mainly bc of Gretchen ( Mngr) & all her loving staff ,DG takes care of my everyday needs & the prices & quality of merchandise u can’t beat ,so conveniently located & aside from Meat , I need never to hv to go to the Major Chain stores , always fully stocked & the staff work so hard & Friendly . Greeting every customer & going out of there way to help . I love this store , clean & organized. Dollar General IS a part of my everyday life. If ur not shopping there , ur truly missing out . Thank U Gretchen & ur awesome staff for ur outstanding ppl skills , u all work so hard . If they should b out of a product, the next time so return , they actually remember the item & let me know it’s in . Just Outstanding ☀️

by Annie Hood

This store is extremely busy, more so than other stores. The employees keep the store clean and up to date as far as sale items. I mainly shop there because you have some of the best Management staff. Sometimes the item I'm looking for may not be on the shelf. I have a disability. And your manager by the name Dae, takes the time to double check. She has even gotten a ladder to check top shelves, meanwhile multitasking.
There's constantly new employees. But, the two that have been there for a few years have made everyones life easier. I also use DollarGeneral to shop and pick up my purchases. That store is top on my list. They took a beating being essentials. It's shameful how some customers speak to them. I’ll keep returning mainly because of the staff.

by Annie6381

I love DollarGeneral so much. Every trip I make to DG, I open up DollarGeneral and go to coupon section right away to see if what I am shopping for, is on sale. I tell most people I know that they really could save money by shopping here and that they need to load DollarGeneral . Some of the best deals DG offers are; laundry detergent, fabric softener, dryer sheets, pet food and accessories, toilet paper, cleaners, and their seasonal items. Of course, the food & snacks beat all the other chain grocery stores. Also, every Saturday, they offer the $5 off coupon if you spend $30. Seriously, if you plan your grocery outings and holiday shopping, wait until Saturday and you essentially get $5 off your $30 purchase. Does Walmart or Target ever do that for us consumers? No!
This is a great app and DG is always my go-to store for quick shopping and I don’t have to walk a 1/4 or 1/3 mile to get through the front door. Thank you Dollar General for truly being a “people’s grocery store”.

by My Nem Is Jef

Ok so I go in the store and this line is wrapped around a corner. I only needed a few things but normally I wouldn’t want to wait. Not when I could just run to Walmart and hit the self checkout real quick. But I don’t really wanna deal with alllll those people either. I remember I downloaded DollarGeneral but had never even opened it . Thought it was more catered to couponers. it walked me through the process and boom, I started scanning my items. Took maybe 5-Minutes to setup and scan my items.
Everyone is standing there looking annoyed and ready to go. I bypassed THEM ALL, as I had already paid in DollarGeneral and only needed to stop at the kiosk!!! I AM IN LOOOOOOVE WITH DollarGeneral!!!! Aside from the line skipping , it automatically took money off items that had coupons. And there is no minimum purchase like the Walmart service, which makes u spend 30 bucks to buy groceries/household items to get free pick up service. If I only need a few things that service makes no sense to use. Great app dollar General!! I am really impressed.

by Tuti0708

I really love to shop at DG....I do not love dealing with DollarGeneral. It has been literally one of the biggest pain in the butts. So much so that I am taking the time to write this review. Uugghhh
It will ask me to randomly log back in which I have no problem with. The problem comes when I get a ’General Server Error’ after I enter my (correct) information. So then I go ahead n try to reset my password n get the same message. I cannot get DollarGeneral to open when I'm standing right in the middle of a DG. Tells me no internet connection. That is on Wifi or LTE. Ohhhh...and 4G n pretty sure 3G. Getting my frustration here?
The employees at my local store are excellent with their customer service. They really are. Fairly confident tho that not one of them know much about nor give two rips about DollarGeneral .
Currently I do not have a vehicle and my DG is within walking distance, which is awesome. I want to be able to continue business with the company but DollarGeneral is on my nerves and could become a deal breaker for me.
Thank you

by Valente2luv

Why is it we need to reset our password when you updated this account? Why is it we just can’t enter a phone number and get into it?! Furthermore can’t you make it to where you can scan an item to see if it matches the coupons on your app?....many times I have bought the item and it won’t or didn’t take the coupon off because item didn’t match!!!! Really need to work on DollarGeneral because dollar general is my goto spot but am beginning to think I need to goto family dollar because their app is so much better and I never get a please try again when I am looking at their coupons would also be nice if you could make it to where we can remove a coupon that we accidentally clipped!!! Just tired of recovering my account because you updated it, my husband can’t even get into his account because the email he had got compromised and it won’t even let him into his account so he’s down his app because he had to relog into it and since he don’t have that email anymore he can’t use his app or the coupons he wants thanks!!

by JWeage

This is by far the absolute worst app I have ever used. (Or should I say TRIED to use). Every time I log in, it tells me to change my password. So... I send myself the password change email, but every password I put it, is missing something and it won’t let me save the new password! BUT I still get an email that I changed my password has changed. Needless to say... I can’t even get into DollarGeneral to use it! Too bad, because I drive by there on my way home from work every day and it’s super convenient to stop there for anything I might need. DollarGeneral has inconvenienced me so many times that I won’t even go to the store. Whoever is working on DollarGeneral needs to be fired because a simple shopping app should not have this many issues! I use plenty of shopping apps and coupon apps and never have even a fraction of the issues this one has. Don’t even waste your time downloading it or taking up space on your phone with it.

by Sam.Zzz

I have not found a way to actually utilize the digital coupons they constantly advertise. When I try to see them in DollarGeneral , it just throws up an error message. Can’t search for coupons, can’t see available coupons, nothing... so there is literally no way to add them to my account to use at the register. Seems almost like a bait & switch operation to get people in the store or to make you put things in your cart then have you buy them even though you aren’t getting the coupon price. I went through this frustration months ago and had stopped shopping at DG because I was sick of paying more than the price on the shelf, went back yesterday to give them another try.. and not only was I unable to use a coupon shown on a shelf tag, it wanted to me download a second app to see “available deals” for an item... again the coupon shown in the store was unavailable. Not worth the frustration.

by Edie 😎

I am so tired of dollar general stores, I could scream. They never have nothing stocked, all the Merchandise is in a Ben that rolls and boxed up. Carts are stuck ever where, loaded up with merchandise that you can’t get to anything. It’s on a roll cart not on shelves. The stores are not safe to be in. It’s a dangerous place to shop. Merchandise is everywhere but where it’s supposed to be. You can never use a coupon cause they never have what the coupons for. It’s impossible to use coupons. When ya go to DollarGeneral to look for something the apps down, there again you can’t use the coupons. They advertise stuff with coupon that they never have. I’m just over this messed up store where their more merchandise in bens than on the floor. It’s always a mess no matter what dollar general store you go in, it’s always a reck. For get about trying to use a coupon, it’s not gonna happen. It’s a rip off. I’m tired of never getting what they promise you. Don’t Don’t advertise if you’re not gonna do what you say you’re gonna do. If we can’t use our coupons don’t advertise them. Dollar General is the worst store to go in no coupons no nothing it’s what you get when you go in there. Dollar General you need to get with the program. How does my hair look now ???😊

by Chelley-elly

I love shopping at dollar general, the cart calculator, list, round about pricing, but what’s truly missing is a redeemed spot for used coupons to go to once you do a transaction !
I feel everyone who uses DollarGeneral would appreciate having that on their accounts because it gets so frustrating trying to remember which coupons you’ve used vs which you still have because when you scan in the store it’ll show as if you have it, but when you type in your number it doesn’t come off. It makes dollar general shopping/digital couponing harder then it should be since DollarGeneral glitches in other ways once you’re in store.
Will give more stars if the category is created, but if it’s not then it’s not gonna be worth the headache shopping at dg with a daily malfunctioning app 😫 and I truly don’t want that day to come!

by &catman&

Maybe instead of a clip all just by having DollarGeneral the coupons should be in our wallets so we don’t have to sit and scan the entire app. If you can’t do a clip all butting then just put them all into our wallet so we can just shop and if we buy the item we get the coupon - all stores not just DG should do this! I don’t have time to be scanning apps on my small screen phone and burning up the battery life - no one really looks at the ads or knows specifically which coupon they want and there are pages and pages of them and I am impulse buyer so I am not going to go back to app and look again while I am standing in the store ! And there is one drugstore in particular that doesn’t even have instore WiFi - so you have to go outside and do that extra coupon - that’s BS . Just load all the coupons for us if we have DollarGeneral and make life easy and give us time to do other things!

by Meli_bee

I love DollarGeneral! You are able to scan items in store and check prices, you can see what coupons (if any) attach to the product in question and you can create a shopping trip list in DollarGeneral for your next trip! The only problem I have with DollarGeneral (that I’ve had for months) is that I am not able to set my store as “my store” in DollarGeneral . DollarGeneral gives me options on what stores are available but it doesn’t show the store that’s closest to me. I’ve logged in and out and still no change. This becomes troublesome when I need to check prices on items and have to guess if that’s the correct price for my specific store. I’ve emailed support on DollarGeneral and just received a generic email and never heard back from anyone. Can you look into this and please let me know what’s going on? Otherwise, I’m very happy with Dollar General and DollarGeneral and will continue shopping there.

by Tnt1429

I work at dollar general and I have to say having DollarGeneral is so great it’s good sometimes buggy but works, with this new update I really enjoy what DG has done with DollarGeneral , although there is one thing I wish was different the feature where you can scan a item and find a coupon on it is a good idea but would be even better if it allowed customers to scan the product and see the normal price, this saves a lot of time for the customer and workers because the customer doesn’t have to take time to ask and question if they want something or not and the workers like myself have an ease of access and don’t need to use the in store scanner as much and have a hassle. Everything aside Dg is great with DollarGeneral and I just hope for more fluent experiences with DollarGeneral and all will be great!