Need a ride? Take a zTrip.
Finally, the perfect hybrid between rideshare
and taxi! • You can now have it all! • No surge pricing • Book in
advance • Pay cash at the time of trip • Pay through the app • Pay credit
card in car • Choose your favorite driver • ADA Wheelchair
I would be crazy to use this service ever again
My driver was rude from the moment he pulled up. Before I even got into the vehicle he said oh I wanted to make sure I got this fair it’s going to Mount Lebanon and I know you’re going to take care of me because it takes a lot of money for me to go there. I only had to go 1 mile. The entire time all he talked about was how rich the people are in Mount Lebanon and how he could not afford to live there and how much gas cost and how he was doing me a favor by picking me up. When I got to the top of the hill I told him to turn right instead he turned left and went out because he said he knew a shortcut which was about 3 to 4 miles out of the way and then he had to turn around and come back the right way so instead my bill was now $14 for a 1 mile trip. Then to top it off I told him pull right in front of the building he pulls a half a block down from the building puts my groceries out across the street from where I live and leaves which meant I had to walk half a block up the hill making several trips with my groceries because this idiot would not pull in front of my steps so that I could just go into the building. I would be crazy to use this service again this is now The second time that this company has done something similar to me. I had a credit on my account that needed to be used that day and the driver would not said he could not use it so I had to pay him. Never again
Nice app but not efficient
This app does not always choose the shortest route to your destination. Also, the prices are high.
Unreliable and a Let Down
I scheduled a 9:30 pickup for a noon Chiefs game, and did so the night before. The app noted my reservation and gave a reservation number. At 9:25 the day of the pickup, the app presented a screen saying ZTrip was kind of busy and was searching for a car. Then I got a call from a call service, which appeared to be a local cab company, asking if I still wanted a ride. I spoke with the app’s call service, the cab company, and maybe a dispatcher 4 different times. Each time I was told to wait 10-15 minutes and a car was on the way. After 50 minutes we got fed up and just drove ourselves. On the way, a rep called and said her supervisor told her it would be another hour before we got picked up. ZTrip has absolutely no plan for how to provide service that day. Totally bush league. Will never use again and will tell Chiefs they need a better ride share solution.
Booking in advance
I booked a ride the day before I needed to go, and was told it was all set. I needed to be somewhere at a specific time. I booked the ride 10 minutes early just to be safe. The ride never showed up, I received a call ten minutes after I was supposed to be picked up that they were still looking for a driver. I understand that getting drivers can be tough, but they shouldn’t have led me to believe that booking in advance wouldn’t guarantee a driver. Had I known in advance I would have used another service. This cost me because I couldn’t make it where I needed to go and had to cancel my morning plans. I would encourage that they do better with advance planning if they want to stay in business.
Bad Experience with Handicap
May or may not be there. Not good when you’re trying to make plans. Got two automated calls well after pick up time asking if I still wanted the booking. Can’t find a way to talk to a person on the app. Find out 90 minutes after scheduled pickup time (while sitting there waiting) that they automatically cancel on you if no drivers pick up your route. No one bothered to call to say it was cancelled. What’s the point of scheduling a pickup if it’s “there might be a driver, or might not”. Not many options for handicap people going 7 minutes outside of city limits.
Definitely would not recommend
Why make an advance reservation on app that can’t provide a ride when they said they would? Received confirmation of booking to catch an early morning flight, with guarantee of Van I requested. Received auto-call at 4 a.m. day of confirming we would be picked up. Received call at pickup time saying they were unable to locate a driver. Got someone on the phone who gave me the same sad story. Cancelled and called Uber, which arrived in 10 minutes, helped load numerous bags and got us to the airport with time to spare — for less money. Will be removing this app and going Uber from now on.
Worst taxi service ever
Literally the worst taxi service out there. How are y’all still in business?? I have tried 5 times now to get a ride. And every time I’m sitting waiting for them to locate a driver. It takes hours for them just to do that. I have yet to actually ride with Ztrip since no one ever shows up. I would give you 0 stars. Don’t waste your time. Try to find a ride from a friend. It would be a lot faster
I like this app
Like this app because i can pay the cash in the cab but i hope they do offer us the coupons for the cab sometimes the price is high but if they offer us coupon it really help us alot:)(:
My review is right
Ignore the other reviews. Got picked up on time, and was very pleased with the ride and small talk with the driver. Would definitely use again, and recommend to anyone.
I had the best experience tonight with zTrip. I left my phone in the car - I had a number to call vs no number with Uber and was able to get the driver info and they returned it!!! 5 stars!
Had the worst experience with zTrip. The card machine they have in the car didn’t work for me or my husband. The driver both times had to take us to an atm to get cash out while charging for more mileage. The driver said the card machine never works. If the machine never works I shouldn’t be charged more and have to pay an atm fee to get out cash. Very disappointed.
No Wheelchair Transportation with the App
The app is okay but slow. If you are wanting a wheelchair ride DO NOT use the app. It lets you book the transportation and you will even get a phone call to confirm your ride but later will get another phone call telling you they cannot provide wheelchair transportation through the app and you have to call them 24 hrs in advance.
The app is fine but the drivers in my city are never around you guys need to hire or promote for more drivers I will be waiting a half hour for the app to connect me with someone and that right there makes me late for work Either get on Uber and lyfts level or get out the taxi game and other thing whoever is giving y’all five stars is either a worker or bot
Very cool app and taxi service!
Car and driver were clean. Rates easy to understand and the service on point. Highly recommend.
So easy to use!!
Quick, simple to use and reliable. The cars clean and drivers are awesome. I even found a driver I use on a regular basis. Great customer service! Ztrippin for me!
No. zTrip does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 84 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.0/5 . Justuseapp Safety Score for zTrip Is 18.2/100.
No. zTrip does not seem legit based on our analysis. This conclusion was arrived at by running over 84 zTrip User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for zTrip Is 18.2/100.
zTrip works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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