zTrip Reviews

by Kidding Me To No End

I can’t even rightly give them 1 star, but it was my only option. We scheduled them to pick up a group of 10 to shuttle us to an event and pick us up and they didn’t show up on time nor with enough vehicles. We schedule two vehicles and only one showed up……30 minutes late to boot. And not only did they not show up to pick us up to drive us to the event, they failed to come pick us up at the conclusion of then event. This company is completely undependable and should be ashamed to call themselves anything but a fraud. You will be stranded if you chose to use this company. Don’t book anything with this company unless you want to be looking for an alternative to get you to your destination. We had to bargain our way to find a way home because they left us standed in the middle of nowhere….literally.

by Zerodark

This is Yellow Cab, etc, rebranded. But instead of trying to be more like Uber and Lyft, the two companies absolutely murdering the taxi business over the last decade, they decided to continue using 20th-century methods and procedures for 21st-century transportation. If you want to ride in a smelly vehicle with a terrible driver who has not been background checked or a drug screened, this is definitely the company for you.

by K1tten420

I scheduled a trip almost 3 weeks in advance. The morning of, a driver never showed….and then I got a notification almost an hour after the passenger needed to be picked up that there was no driver available. Maybe communicate better so people can make other arrangements.

by BoricuaMI

Called for a pick up at 8:59pm, I called to get an ETA at 10:52pm, at 11:02pm the order was placed again without me saying anything! At 12:19am driver calls and asks if I still needed a ride?!!! I don’t understand how you can bid on contracts and not have drivers ready to work!? YOU ARE NOT: Yellow Cab, Uber, Checkered Taxi or Lyft!

by Jenie Lou

I tried it twice. The first time I requested a pick up at a later time, but this information didn’t make it to the driver, who showed up a half an hour early.

The second time I tried it, the driver was sent to the drop off location to pick up the passenger. in both cases after I submitted my request, the screen on zTrip just kept going and going saying that they were looking for a driver. In both instances I called the company to see if the problem was with zTrip . In both cases the the ride had been booked but zTrip didn’t tell me that it had.

It would really be best for everyone if they just remove zTrip until they can actually make it work. it’s frustrating for the passengers for the drivers and I’m sure the company is losing money because of this awful app.

by Geoff Phoxwhurthee

Booked a ride online through their website. Had a confirmation number and everything. Cab never showed up. Never got a call saying there was a problem or anything. Tried using zTrip despite the red flags. Ended up taking an Uber. Just take an Uber.

by Jpcrifasi

We booked with ZRide for a ride to and from an event. We ordered two vehicles to the event. One showed up 30 mins late. On the return trip they no-showed altogether. We had to catch a ride back from a separate cab service altogether. No concern or care from the company. Do not use this company! They will leave you stranded.

by Kitri04

I’m not sure if they want to keep their business. They always advertised like use local taxi, but how can I use it if you don’t show up on time? They didn’t even give any notice to me, just didn’t show up. What about my time? I don’t understand why they have a reservation menu if they don’t show up.

by Fulteom

Had a trip booked a week out. Early morning trip. Logged into zTrip that morning close to departure time, got a notification saying drivers busy, searching for a nearby ride. I had a flight to catch, no room for this unacceptable customer service. Ended up driving myself and paying for parking, a real let-down.

by Mrshockedatthiscrap

Dont bother booking ahead because it doesn’t matter. Booked a cab to the airport two days in advance and it waited until they were already late to let me know noone was coming. Deleting zTrip now never to be used again. If you are flying please do not use. You will miss your flight.

by Tyrieal

Worst experience. Don’t even bother. Took forever to find the driver. Then the driver cancelled on me and doesn’t even let me know zTrip doesn’t update or change when the driver change so I spent 30 mins watching this other guy drive around down and go to the area I need to go to. I call and he tells me he is no longer my driver for “safety reasons” and that they called a cab for me.

by Smc2021

A group of us booked 2 rides in advance and neither one showed. We were abandoned in the middle of nowhere. Customer service is either an automated “we’re finding you a ride, call back in 10 mins” or if you actually get someone they are not interested in helping at all. If I could give a -100 star rating, I would. So disappointed. Don’t rely on this service.

by Guy412412

Ordered 3 XL vehicles over a month before I needed them to shuttle wedding guests back to a hotel. I thought surely that would be enough time to coordinate transportation. Only 1 of the 3 vehicles showed up and was over 45 minutes late. Driver called multiple times to try to find the address but failed repeatedly due to inability to speak English. Worst experience I’ve ever had, with any business that I’ve transacted with.

by Rather Take The Bus

Don’t use the scheduling option— my cab never showed up. Customer service appears to be outsourced and is very incompetent. I even have many complaints about their complaints department!! The drivers are independently owned and evidently have the option to cancel a trip without any notification. If you want to get somewhere on time, don’t use this service. I would recommend Uber, Lyft, or even a horse and buggy over this “business”.

by AngMar1120

This is a horrible company and not user friendly. Phone numbers on the website are incorrect. If you book in advance, you will not be notified if your ride is not picked up. You’ll be waiting, then call the contact number and then be told they don’t service your area and give you a new phone number you have to memorize on the spot. They have no answer as to why notifications are not sent and are extremely unhelpful.

by LifeTurns

We requested a driver. We got a phone call confirming our request. At the time of the pickup zTrip changed status to “we’re busy, hang tight we’re trying to find a driver” and no one ever showed. We finally gave up, found other transportation and barely arrived on time. The only reason we made it is because we gave ourselves plenty of margin and had a backup plan because of the untrustworthiness of this company based on other reviews. Don’t count on them to show up, and have a backup plan. Or save yourself some trouble and just go with the backup plan.

by Keeks1384

I’m not even giving them the satisfaction of calling them a business or a company and I’m amazed they able to pretend that they are. You book a ride and think you have transportation on the way and nobody ever shows up. If you dare call “customer service” which is really just people that have no idea what they are doing they will tell you they are sending a car and again no one will show. From the person that owns this building to the people that you talk to and the people that accept your ride request and then just cancel it without even letting the customer know SHOULD ALL BE ASHAMED OF THEMSELVES!!!!!! Do not download zTrip or use this app

by Blobfishthechef

Do you have trust issues, a fear of abandonment? Well, this service won’t help! I have to use this service to get to work, and trust me when I say, this is the worst excuse for a business to ever exist. I’ve given my schedule in advance, and not a single time have they shown up on time. I’m terrified of learning to drive, but this service has made me realize that anything is better.

by Theodore Israel

This is a great option when all the snobby drivers on uber and lyft are completely occupied or just not working.

by Pricelessraw

Very reliable service for when you need to get somewhere quick

by You Did It!!

Literally the worst taxi service out there. How are y’all still in business?? I have tried 5 times now to get a ride. And every time I’m sitting waiting for them to locate a driver. It takes hours for them just to do that. I have yet to actually ride with this app since no one ever shows up. I would give you 0 stars. Don’t waste your time. Try to find a ride from a friend. It would be a lot faster

by Adddhf Sh Ff

zTrip is fine but the drivers in my city are never around you guys need to hire or promote for more drivers I will be waiting a half hour for zTrip to connect me with someone and that right there makes me late for work Either get on Uber and lyfts level or get out the taxi game and other thing whoever is giving y’all five stars is either a worker or bot

by Rhino0312

zTrip is okay but slow. If you are wanting a wheelchair ride DO NOT use zTrip . It lets you book the transportation and you will even get a phone call to confirm your ride but later will get another phone call telling you they cannot provide wheelchair transportation through zTrip and you have to call them 24 hrs in advance.

by Nickname4217

Had the worst experience with this app. The card machine they have in the car didn’t work for me or my husband. The driver both times had to take us to an atm to get cash out while charging for more mileage. The driver said the card machine never works. If the machine never works I shouldn’t be charged more and have to pay an atm fee to get out cash. Very disappointed.

by Matthrew74

I scheduled a 9:30 pickup for a noon Chiefs game, and did so the night before. zTrip noted my reservation and gave a reservation number. At 9:25 the day of the pickup, zTrip presented a screen saying this app was kind of busy and was searching for a car. Then I got a call from a call service, which appeared to be a local cab company, asking if I still wanted a ride. I spoke with zTrip ’s call service, the cab company, and maybe a dispatcher 4 different times. Each time I was told to wait 10-15 minutes and a car was on the way. After 50 minutes we got fed up and just drove ourselves. On the way, a rep called and said her supervisor told her it would be another hour before we got picked up. this app has absolutely no plan for how to provide service that day. Totally bush league. Will never use again and will tell Chiefs they need a better ride share solution.

by Fivexfan

Why make an advance reservation on app that can’t provide a ride when they said they would? Received confirmation of booking to catch an early morning flight, with guarantee of Van I requested. Received auto-call at 4 a.m. day of confirming we would be picked up. Received call at pickup time saying they were unable to locate a driver. Got someone on the phone who gave me the same sad story. Cancelled and called Uber, which arrived in 10 minutes, helped load numerous bags and got us to the airport with time to spare — for less money. Will be removing zTrip and going Uber from now on.

by Last Minute Cancellation

May or may not be there. Not good when you’re trying to make plans. Got two automated calls well after pick up time asking if I still wanted the booking. Can’t find a way to talk to a person on zTrip . Find out 90 minutes after scheduled pickup time (while sitting there waiting) that they automatically cancel on you if no drivers pick up your route. No one bothered to call to say it was cancelled. What’s the point of scheduling a pickup if it’s “there might be a driver, or might not”. Not many options for handicap people going 7 minutes outside of city limits.

by Ventura-k

I booked a ride the day before I needed to go, and was told it was all set. I needed to be somewhere at a specific time. I booked the ride 10 minutes early just to be safe. The ride never showed up, I received a call ten minutes after I was supposed to be picked up that they were still looking for a driver. I understand that getting drivers can be tough, but they shouldn’t have led me to believe that booking in advance wouldn’t guarantee a driver. Had I known in advance I would have used another service. This cost me because I couldn’t make it where I needed to go and had to cancel my morning plans. I would encourage that they do better with advance planning if they want to stay in business.

by Blue Scrubs

My driver was rude from the moment he pulled up. Before I even got into the vehicle he said oh I wanted to make sure I got this fair it’s going to Mount Lebanon and I know you’re going to take care of me because it takes a lot of money for me to go there. I only had to go 1 mile. The entire time all he talked about was how rich the people are in Mount Lebanon and how he could not afford to live there and how much gas cost and how he was doing me a favor by picking me up. When I got to the top of the hill I told him to turn right instead he turned left and went out because he said he knew a shortcut which was about 3 to 4 miles out of the way and then he had to turn around and come back the right way so instead my bill was now $14 for a 1 mile trip. Then to top it off I told him pull right in front of the building he pulls a half a block down from the building puts my groceries out across the street from where I live and leaves which meant I had to walk half a block up the hill making several trips with my groceries because this idiot would not pull in front of my steps so that I could just go into the building. I would be crazy to use this service again this is now The second time that this company has done something similar to me. I had a credit on my account that needed to be used that day and the driver would not said he could not use it so I had to pay him. Never again

by JeLouie

zTrip does not always choose the shortest route to your destination. Also, the prices are high.

by Sweemel

Like zTrip because i can pay the cash in the cab but i hope they do offer us the coupons for the cab sometimes the price is high but if they offer us coupon it really help us alot:)(:

by Nevereverwrong

Ignore the other reviews. Got picked up on time, and was very pleased with the ride and small talk with the driver. Would definitely use again, and recommend to anyone.

by Tired Of Surge

I had the best experience tonight with this app. I left my phone in the car - I had a number to call vs no number with Uber and was able to get the driver info and they returned it!!! 5 stars!

by Morpheus787

Car and driver were clean. Rates easy to understand and the service on point. Highly recommend.

by Castlegirl06

Quick, simple to use and reliable. The cars clean and drivers are awesome. I even found a driver I use on a regular basis. Great customer service!
Ztrippin for me!