Boingo Wi-Finder Reviews

Boingo Wi-Finder Reviews

Published by on 2021-05-14

Boingo has been voted Global Traveler’s Best Wi-Fi service for eight years and
counting! Get online with Boingo Wi-Finder at more than 1 million hotspots
worldwide, at locations including airports, hotels, restaurants, cafes and more.
Find hotspots near you or around the globe and downlo...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Boingo Wi-Finder Reviews


  • By

    Can’t use many WiFi connections when installed

    Update to developer re fix: the problem is not that it doesn’t work when you try to connect thro the app. The problem is the iPhone will not connect to certain networks because the app is on the phone, but there is zero indication that this is anything to do with Boingo. No mention of it appears in the wi-fi connection screen. You just see a check mark next to network as though it’s trying to connect but you never get the WiFi 3 arcs in the top right; it never fully connects. How are people supposed to know to go to the boingo app to fix this in the first place? ——- I’ve had this app for 2 or 3 years and only just discovered it’s the cause of an inability to login to some networks. I see from other reviews now that it’s not just me. In many hotels I simply cannot log in to their networks, I get no indication that it’s because of the boingo app, instead it just hangs trying to connect with a check mark on the network but never actually getting any further. Only recently did I discover if I go into the app I can connect, but I had no idea the app was even something to consider, there was no indication I should be using it - I already was given free WiFi but the hotel. Same thing has just happened now in another hotel chain, although in this case I need to set the app to ignore the network as it can’t connect to it. So frustrating as there was no way to tell what was causing this for such a long time.





  • By

    Poor application.

    I travelled to India from New York JFK airport via Abu Dhabi past week. boingo was almost of no use, even when there was free wifi at airports it would not find a signal. If I connected manually using my phone’s settings then bio go would happily report that I was connected. Other times, like in April 2018 and January 2019 when I made a similar trip, I would even get a message “ no internet is available on this device” . No kidding I did not have internet, what I was trying to do with the bio go app is to get internet. All in all not a very useful app - perhaps someone can tell me how much I should expect from this app. Thankfully I am not paying for this service because based on my experience over the past year, I would never pay for this. Frankly airports now have free wifi and this app is of less relevance now that it may have bee sometime back. If someone from boingo reviews my usage logs please note that at any time you see internet is because I connected using alternate means and then boingo figured it out and claimed success.


  • By

    Worst app on the planet! Uninstall Wi-Finder!!

    What a crap of an app. Worst ever. It never does anything useful ... you can find WiFi networks just fine under “Settings —> WiFi “. But it actually PREVENTS you from getting on WiFi networks! That’s right! I now had been at several hotels, couldn’t figure out, why I could not log on. The check mark next to the WiFi symbol was there, but my IPhone won’t connect to the WiFi network. I spent HOURS trying to find a solution, resetting all passwords ( painful! ), etc ... nothing worked. I tried all the tricks I could find. Until ... I noticed that it said “look for Boingo WiFi” under that check mark. I open that app, now it connects me ... but I have no idea whether it is using its own plan to pay for it, or the plan I already paid for at the hotel. I went ahead and tried to delete it ... it is not under “Boingo WiFi Finder” but under “Wi-Finder”. Deleted it now, and now, everything works like a charm. But those lost hours of my life ... I never get them back. What a stupid, crappy app.


  • By

    Boingo breaks login pages

    This has become a routine occurrence. I cannot log in to hotel landing pages. Boingo tried to make this sound like some sort of “one off” but it happens all over the place and disappears when you revive the app and the profile. I recommend removing this junk ware. The developer has replied that they “have limited control over certain hotspots” and like in other cases are trying to portray this as some sort of one-off problem. But this is a widespread problem, it basically interferes with any network that uses a landing page. Hotels (Marriott, Starwood, Hilton etc.), airports, and other places all over the world for me, it’s a systematic and consistent problem across networks and devices and has been going on for a long time. They need to make their app compliant with international standards and either won’t or can’t. I’ve deleted their app and the problem has disappeared. I suggest anybody who is having this problem do the same. They lack the competence to understand and fix the problem.


  • By

    1.2 .9 that’s the down load speed boo boo I never was connected

    I’ve been contacting this company email after email asking from day one to refund my money and going forward not to charge me I didn’t want there pretend service not one reply and seeing how it’s like apple i. Purpose made it impossible to figure out Khoi to remove apps o. The x sorry phone I don’t know what to do I don’t know if deleting apps is Larry if the beer ohjnea this app is to me and my experience the worst and I feel like they just run so old bull Corn it seems like there rising in the back of someone and trying v to carry as many as they can I don’t know about anyone else but I’m not telling anyone to get this appI WANT NY MINEY AND I KEPT MY WMAUKS TELLJNV TIJ I SISNT WANT THR SERVICE IF TOU CHARGED ME ILL BE FILING IN YOU


  • By

    DO NOT INSTALL-Kills your WiFi connection capabilities!!!

    This app made it nearly impossible to connect to any WiFi connection without using the Boingo app. I could see WiFi connections, and my iPad Pro would say connected, but the connection would not show in the top left of on the iPad and I would not have connection. Then after a few minutes I would get a pop up notification from Boingo that there is a Boingo connection available near me, once I opened the app and connected through the app my WiFi connection would work. Also, when connected through the Boingo app every time my iPad went to sleep or I locked the screen it would drop my connection and any VPN if that was connection. I was getting super frustrated with my iPad until I saw a post about this on the Apple forums. I don’t recommend anyone use this app or install it until they figure this issue out.


  • By

    Finally figured out why I couldn’t login to Marriott Hotel WiFi! It was this app! Uninstalled.

    For awhile when I travel I had trouble at various Marriott properties with the WiFi login not popping up. It wasn’t too much of a challenge since I am mostly a Hilton person. A few months ago I was at two different international destinations and had to use my LTE data which was a bit of a problem. I did notice that that the Marriott properties had the Boingo WiFi here text. Then I realized that it also happened on my iPad. Hmm why would both devices have a problem? Clearly it had to be an app that was installed. Yesterday same problem while in a Marriott. Thought that may be issue and did some googling. Sure enough others had reported problem. Removed this app and voila, the Marriott Hotel WiFi login popped right up. Uninstalled.





  • By

    App breaks iOS WiFi functions

    Not sure what this app did to my phone, but I can’t connect to networks run by Boingo (including several Scandic hotels in Europe this week) without using this app. And if I do use the app, the connection drops constantly, causing me to burn through cellular data. The app has made it so that in Settings on my iPhone, it will appear as if I’m connected to the WiFi network, but in the status bar I’m still on cellular, and yet cellular data doesn’t work either. It’s actually kind of amazing that they were able to screw up iOS core functions so badly with a single app. My other iPhone works fine and will connect to Boingo networks, give me the splash page, and stay connected. But now this iPhone seems to be permanently hosed courtesy of Boingo.


  • By

    Cannot select preferred connection methods

    As many have stated here before, having the app on the phone creates many connection woes. For instance it will try to connect you to to a hotel network and never actually connect you without giving an indication of an issue. Once you realize the app is the problem, it is supposed to give you an option to forget the network for a period of time but I have found this option presents itself about a third of the time. If you accidentally hit the wrong option, you never get the pop-up back. There needs to be a hard setting where these features can be turned off. The current only way to make this happen is to delete the app from the device.


  • By

    Corrupts your whole iPhone

    iOS users be warned: I spent 11 months wondering why my iPhone wouldn’t load captive portal screens, thus preventing me from using dozens (hundreds?) of free WiFi locations around the world. Apple Geniuses had no idea what the problem was, nor did anyone on the Apple message boards. Then one random user with the same issue said deleting the Boingo app would fix the issue, so I did. Everything works properly now. This app is garbage from a garbage company that monetizes WIFi in places like airports where Internet should simply be free. Boingo extorts money from people when they’re often desperate to get online, and that’s just a fact. It’s been screwing me for months and I’m done. I hope the company fails.


  • By

    Battery killer - updated

    iOS has a great feature to see what apps are constantly running - this one was so bad that it only let my phone charge to 80% as it was constantly running overnight in my house. Why does this app need to run in the background at all? When I need it, I’ll load it. Waste of time when you’ve already put the Boingo config profile on your phone. Added May 10 - the app is the latest version. I have a screen shot of battery and app usage for the day I deleted this app. Before 4 am, race condition, 60 minutes of background usage every hour. After 4am, almost no background usage. So yea, current version. Review stands.


  • By

    Works great

    Thanks much for once again keeping me connected throughout my journeys.


  • By

    You won’t be able to connect to many networks when this app is on your phone

    You won’t be able to connect to many networks when this app is on your iPhone X. Your phone will show you are connected to the public WiFi network when you go to settings. But the WiFi sign will not show on the top right hand corner. And you won’t have internet access. The solution: delete the Bingo app from your phone, and you’ll be able to connect right away. :) So yeah, this app deserves ZERO stars. It does the exact opposite of what it’s supposed to do.


  • By

    Two iPhones. The one with Boingo...

    I have two iPhones. One personal, one work. The one without Boingo remains connected to Wi-Fi even when locked. The one with Boingo always reverts to cellular when the phone is locked and I have to launch Boingo and reconnect every time I unlock my phone. The iPhone with Boingo has used 90% of my data allowance, because the background processes use cellular. Your support is obviously scripted and totally worthless every time I have dealt with them — even when I call them while I am experiencing the issue. “We want to help” is total baloney.


  • By

    Breaks Hotel Logins

    So just to echo what everyone has said if you install the app, there is a very good chance it will break the ability to login to a Marriott property. And you definitely won’t be able to add your iPhone if you have high speed internet as part of the Marriott Rewards program. Spent an hour trouble shooting and the tech said “do you happen to have Boingo?” And then explained that the app interferes with the login page. So I had to uninstall and it works now. New update from 6 days ago didn’t seem to fix it. Oh well.



A better way to Contact apps


You can now contact Boingo Wi-Finder customer service directly
via Email using our new site - AppContacter.com

Contact Boingo Wi-Finder directly


Is Boingo Wi-Finder Safe?

Yes. Boingo Wi-Finder is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,633 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for Boingo Wi-Finder Is 56.6/100.


Is Boingo Wi-Finder Legit?

Yes. Boingo Wi-Finder is a totally legit app. This conclusion was arrived at by running over 1,633 Boingo Wi-Finder User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Boingo Wi-Finder Is 56.6/100.


Is Boingo Wi-Finder not working?

Boingo Wi-Finder works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Boingo Wi-Finder? Report Issue

Leave a comment:



Why should I report an Issue with Boingo Wi-Finder?

  1. Pulling issues faced by users like you is a good way to draw attention of Boingo Wi-Finder to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Boingo Wi-Finder customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Boingo Wi-Finder.


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