Contact Petfinder Support

by TwirlGirl85

PetFinder has been my preferred website/app to search for new pets. It’s very clean, easy to use, and I like that I can use it on both my phone and PC. But there are a few kinks that definitely need to be worked out.
1. As other users have said, even if you log in with the same credentials, your favorites don’t sync between devices.
2. It would be helpful if you could rule certain breeds out of your search. My apartment complex doesn’t allow several breeds, so it’s time consuming to comb through all the results to find breeds that are allowed.
3. The latest update to the app is a deal breaker. I don’t know what they did, but after about 5 minutes running the app, it starts severely lagging, and within a minute freezes up not just the app, but my phone as well. A pet search app should not bring my iPhone 11 Pro to its knees.
So unfortunately, for the time being, I’ll be switching to WeRescue as my main pet search app. I hope PetFinder can work out the kinks, since I really like their app/website.

by Steve'sDad'sCousin

I once had a simple happy life, perusing through a plethora of good boys in any spare time I have. Pet finder was my most used social media app. But this was all changed with this atrocity of an update that is discriminative against those individuals using an iphone 6 or less. So imagine this - you search for dogs within your area, scroll a bit, find one youd like to inquire more about. You click, scroll through the pics, imagine how great your life would be with said dog, sigh and hit the back arrow to look at more dogs. Nothing happens. You hit it again. Nothing happens. You do this multiple times until youve convinced yourself it must be your fingers fault. But youre friends try too and your family does and your coworkers do and NO ONES FINGERS WORK. my life has been destroyed by the fact that the back button no longer works with this update. I guess I will just have to get a new iphone.

by Midulin

This had been a very robust app until recently. Ever since the most recent update, I’ve been able to filter and scroll through about four or five dogs before hitting one of the imbedded ads in the scroll feed. The first ad - no matter what it is - will cause the app to freeze for 3-4 seconds, after which you can continue scrolling through pets (unless it freezes entirely and closes out). Once you get to the second ad - no matter what it is - it freezes and the app locks up and closes out. This has been happening every time I have attempted to use the app in the past two weeks. This renders the app virtually unusable as, at most, I’m able to see about 10 (out of let’s say 75 filtered). At this point I’ll need to switch to a different app as we are actively looking to add a new dog to our household. Hopefully this will get fixed soon, or the developers will offer a paid, ad-free option.