RTL app not working? crashes or has problems?

RTL Status

Published by RTL NET on 2023-11-27

Retrouvez tous les contenus de RTL, 1ère radio privée de France, au sein d'une
nouvelle application à l'ergonomie complètement repensée : - Accédez
rapidement au direct en audio ou en vidéo - D'un clic, revenez au début de
l'émission si vous avez manqué le début - Retrouvez facilement en replay
toutes les émissions de l'antenne : Les Grosses Têtes, Laurent Gerra, L'heure
du crime, RTL Matin..

I have a problem with RTL

Are you having issues? Select the issue you are having below and provide feedback to RTL.

User reports:
App has problems

User reports 10

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

60.0%

20.0%

Account

10.0%

Crashes

10.0%

Reported Issues: 0 Comments

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Common dislikes about RTL app

- App crashes frequently for some users

- Replay feature causes the app to shut down

- Unable to share articles or content

- Videos are obstructed by a black bar

- Video playback is unreliable

- App only works on WiFi, making it inconvenient for some users.

Have a Problem with RTL? Report Issue

Common RTL Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RTL app on iOS and Android devices. Solve all RTL app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RTL iPhone Issues and Solutions

RTL iOS app crashes, not working, errors
RTL iOS app network issues
RTL on iOS has black/white screen

RTL Android App Issues and Solutions

RTL has errors/crashing/not working
RTL server network connectivity issues
RTL has black screen

RTL iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RTL app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RTL app crashes or not working on Iphone (iOS):

Close and restart the RTL app on iPhone
Update RTL app to the Latest Version for iOS
Uninstall and reinstall RTL iPhone app
Update your iPhone to the latest iOS version

Fix RTL on iPhone unable to connect to server/internet connection issues::

To resolve RTL network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RTL black/white screen (blank screen) on iPhone:

Follow the RTL iOS app troubleshooting guide Here →

RTL Android App Issues and Solutions

Fix RTL not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RTL app issues:

Force Stop the RTL App
1. On android, goto "Settings" » click RTL app. » click "Force Stop".

Update RTL to the latest version on PlayStore

Clear RTL App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RTL app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RTL.

Fix RTL unable to contact server/ RTL internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RTL » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RTL » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RTL on android.

Solve RTL black/white screens issue on Android:

Follow the RTL android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at RTL NET, developers of RTL.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Groupe M6

E-Mail: [email protected]

Website: Visit RTL Website

About this app

- Retrouvez facilement en replay toutes les émissions de l'antenne : Les Grosses Têtes, Laurent Gerra, L'heure du crime, this app Matin... - Plongez-vous dans les nouveautés podcasts conçus par vos animateurs préférés : Une lettre d'Amérique, Les Voix du Crime, Lis-moi une histoire... - Créez-vous un compte pour suivre vos émissions et podcasts favoris, télécharger des épisodes, reprendre votre émission là où vous l'avez laissée, choisir les notifications et newsletters que vous souhaitez recevoir et programmer votre alarme personnalisée. Assurez-vous de toujours avoir la dernière version de l'application pour profiter de la meilleure expérience sur votre iPhone et votre iPad. Faites nous part de vos remarques et commentaires en nous écrivant à l’adresse suivante : mobile. radio@m6.