DICK S Sporting Goods Reviews

App won’t allow me to use my dicks store credit card. My card doesn’t have an expiration date and I can’t get past the payment info page because of this. I can order on the website without it just fine but I have to go to the website to do so so why even have DICKSSportingGoods then? DICKSSportingGoods also hasn’t tracked my steps with my Fitbit ever and their linked yet nothing happens. App is completely useless

Update: they’ve heard my cries! They updated DICKSSportingGoods to now be able to use my store credit card!!! Now if they can just get DICKSSportingGoods to talk to my Fitbit like it’s supposed to so I get my rewards…..

I’ve used DICKSSportingGoods for a long time. Beginning of this year, my points never total now so I can get my reward certificate. Keeps saying I’m however many points from my next reward. Reached out to the support email and after months with no response, was told my account wasn’t set up with an email address and I hadn’t opted in to have them mailed to me. Funny because the last 5 rewards I’ve gotten, there hasn’t been a problem with them sending them to me. Just to help the process, I went back and re-verified all my info, still no change. I’m at over 1300 points now. Reached back out to support and nothing. Their support is non existent and DICKSSportingGoods is useless.

I can’t even look at items to shop for I have uninstalled, reinstalled, logged out, logged in, added a card, removed a card.. everything possible and I can’t even attempt to shop what is the point of DICKSSportingGoods at all if I have to use my web browser to shop, it actually quite ridiculous and I plan to return the item I just wanted to see if this was a whole platform problem or just DICKSSportingGoods . This poor interaction with DICKSSportingGoods has pushed me even further from shopping with this company. How is it possible for a shopping app to not allow you to shop?!!! I don’t care if you fix it I just want it to be known to the developers and to anyone who is interested in DICKSSportingGoods . This is a terrible app and a poor company as far as customer service goes, 0/5 negative points if I could!

DICKSSportingGoods is easy to navigate but so frustrating. It never accepts my email/password combo even though I know it’s correct. I have to hit forgot password, then reset it to something I’ve never used, and even then it still tells me it’s not a valid combination. I’ve been a customer for years with the same scorecard info etc and the login for DICKSSportingGoods never works. If I go to the regular website, my account info works just fine. I never review anything, but DICKSSportingGoods is so annoying to work with that I had to review it after trying to work through this for probably the 10th time in a few years.

I had ordered me some Nike 270 reacts winter and accidentally put in 5 orders because my purchases didn’t show up in the purchased tab, so then I went in my PayPal and I see 5 pending orders , I try to cancel them , don’t work so I go back to dicks sporting goods app and there IS NOT BUTTON TO CANCLE , My previous orders didn’t show up until the next day and by then it was too late , $425 when I was SUPPOSED to use only $75 .

I DO NOT recommend DICKSSportingGoods it’s glitchy and not as simple , I learned not to use your money on here just because they claim “ they’ll have the cheapest price “ ,

My advice to you is to just save your time and money and buy the official product where it originally sell it , Like how I should’ve went to Nike instead of here 😒

Was trying to look at trail cameras on DICKSSportingGoods like you can on any sporting goods website or app and wasn’t able too. I was able to click on the hunting section but it wouldn’t let me look at anything but every other category worked fine. Tried contacting customer support through the text feature and they just didn’t answer. It said I was connected and that they were waiting but no response when I sent a message. This company got the first part of their name right but needs to take the sporting goods out of their name because they are just a glorified clothing store that sells some high school sports equipment at this point.

Shopping DICKSSportingGoods is tricky and slow. You really have to wait for the page to fully load. Otherwise you will be clicking on the wrong products as the page jumps up or down while loading.

Also, after loading up my cart just now, I created an account while checking out. Apparently creating the account during checkout empties the cart!!?? What on earth?? So they just lost my sale. I do tons of my shopping online and this is the least user-friendly experience I’ve ever had.

FYI DICKSSportingGoods empties your cart every time you leave DICKSSportingGoods . Could be a pleasant security feature in case your phone gets in the wrong hands. However it’s a pain to fill your cart, have to run and do something, then you come back and everything is gone. I’m SICK of babysitting my cart on DICKSSportingGoods.

Dicks isn’t my favorite store anyway. They do have some things I struggle finding elsewhere, however they don’t make shopping at Dicks easy! My local store is never fully stocked and DICKSSportingGoods is way too glitchy. I recommend shopping somewhere else if at all possible.

DICKSSportingGoods/the customer service behind it Is by far some of the worst crap I have ever experienced. I haven’t been able to log into my account for months, Every time I call to try and reset my information so that I can login, it’s an absolute nightmare trying to actually get a hold of customer service. Furthermore the few times I have gotten a hold of customer service they have failed at resolving this login issue and end up telling me to just try logging in through the desktop site which also doesn’t work. Ultimately resulting in me being unable to make payments on the card without having to call and fight with the phone service in order to make a payment. Very aggravating.

DICKSSportingGoods is so slow and its annoying that my account and scorecare have different logins. I always have been shopping elsewhere bc your shipping is insanely high. Ive bought my nike products from nike for free shipping and other products thru google shopping for $2 shipping. I went to a store to purchase a shirt that they didn’t have in my son’s size so being forced to order it online and pay almost $40 after shipping is ridiculous I bought it from nike for 26. Especially since ive had enough points to get a reward for quite sometime now and cant even use them yet. By the time they hit ill have everything my son needs for the season. Dicks does bad business and the website and app are ridiculously slow.

Maybe someday in the next 50 years, they’ll want to fix the most aggravating bug there is. Can’t TELL you how many times I close out of DICKSSportingGoods and buy my stuff somewhere else. I super love having 1700 results come up. Filtering them. Looking at an item. Hitting the back arrow and fixing the filter all over again and THEN it’ll show the same filters checked off but all 1700 results come up so when you need to go back and fix said filter every. Single. Time. Gotta screw with the checkboxes till it’s right again. Literally it’s been since at least Christmas. How in the WORLD is this not fixed yet lol. I give UP! I’ll keep buying things elsewhere even though I don’t actually want to... its fine tho.

Website and app need to improve search options. When searching for say a particular item (treadmill, kayak, elliptical; just examples) it will search using my “favorite store” and come back with the results for that favorite store. If your favorite store doesn’t have it in stock or available for curb side pick you have to start over again. SHOULD have an option where it searches ALL store within a set radius automatically. As it stands now you have start over, pick another nearby store and begin your search all over again.
Website and app are slow moving, they need to redesigned

So I ordered some stuff from DICKSSportingGoods recently and I did the ship to me thing. It said the estimated delivery was two days ago... and it hasn’t come. And I don’t mind that I understand that stuff is slow because of covid but maybe you could tell me that it’s coming it’s just late, or if it was straight up delivered and it didn’t get to the right house or someone took it or something. Also when I check the online orders and pickup page only one of my orders comes up and I did two different orders. Hmmmmm kinda sus lol.

DICKSSportingGoods itself is ok. But the 2 MAJOR issue that need to be addressed.

1. Signing on. It has not been working for a while now. I literally have to go to the website to order what I find in DICKSSportingGoods . I’ve uninstalled, rebooted phone, WiFi w/o WIFi. Please get it sorted out.

2. when they say there are X amount at this location when you have specified filters for what you are looking for. then you look at the specifics, it’s not available. The option needs to be clearer to what is actually in stock.

Overall DICKSSportingGoods functions well for most things, but sometimes it feels a bit clunky, slow and unintuitive. Doesn’t quite feel as modern as other stores apps. I also don’t like how long it takes for your rewards to show up on your account to use. I earned a reward weeks ago but it says “coming next month”. Why should I have to wait if I earned the points? Also I would really love if we could have a favorites list or a wish list to keep track of things we want to buy, that would be really helpful.

I will say that I do love that you can earn points by being active. It’s a great incentive to be active/nice reward for being active. Haven’t seen any other companies do this so it’s really cool.

You all need to fix the issues with placing an order via DICKSSportingGoods and reconciliation for the Reward points earned for the transaction. I can go to the store to buy something and receive Reward points immediately, but with DICKSSportingGoods , I have to call into customer service in order to have the points added, which makes no sense whatsoever given the DICKSSportingGoods already has my Reward information. It seems to me that if I order via DICKSSportingGoods your system should be able to take that transaction and apply the Reward points immediately as if I had walked into a store to make the purchase. Fix this...

DICKSSportingGoods is ok, but it could use some improvements. First thing be be the ability to use apple or Samsung pay to check out instead of having to enter your info. Also. Making it easier to view your account and online order status. As of now, you have to go to the shopping cart then click on my account, you have to enter your email and password every time, then click online orders or saved items. This is super tedious. Why not just log into DICKSSportingGoods using your touch ID, then post all the account info on the top left where the drop down menu is. This would make it way easier and more functional.

So I have been using the dicks sporting goods app for a couple years now and it's pretty good only negative things I have about it is that sometimes it loads slow and when it does not keep you signed in for purchase but it does keep you signed in for your score card and rewards which should be the same thing and does not make sense other then that it's great it gives you a scannable copy of your score card and your rewards straight to your phone lets you know how many points away you are from a reward easy to navigate except for the slow loading of images and item pages also lets you manage your dicks sporting goods credit card through DICKSSportingGoods very easy

I love DICKSSportingGoods so much except for a few details they can probably tweak. Browsing is great when trying to shop around. However, everytime I’m ready to purchase it makes me login again and it says my password is wrong. This happens everytime and it makes me reset it! Can you imagine how annoying that is? Especially if it’s a saved password you know is correct. When shopping around, I wish the page was shareable. If you want to share an item, you have to open up a browser since you can’t use DICKSSportingGoods . There’s an activity tracker sync so you can get daily reward points too that part is great.

I have 4 kids so I’m always in need of sporting goods and clothing for a range of things. Dicks has tons CB of items to choose from for the whole family. I like the sales and earning rewards as I buy. One of my favorite things about DICKSSportingGoods is you can link it to your phone pedometer and literally earn rewards for walking (3 miles a day). It’s an extra bonus I found and like the bonus earned from everyday walking! Try it!

Your Fitbit portion of your app is constantly not working, I’m always having to send messages letting them know that there is problems with it linking up with my Fitbit. It always takes a few days for DICKSSportingGoods to correct the problem and I feel like I’m losing points during this process. The tweaks should’ve been figured out along time ago and it gets very frustrating

DICKSSportingGoods is garbage. None of the form fills are properly programmed so it won’t auto suggest your name, address, phone number, etc. I also found it very difficult to create an account through DICKSSportingGoods because I couldn’t paste my password into the confirm password section. I auto generate passwords and it was very difficult to type it in by hand. Also, when I selected an item and added it to my cart and then hit continue shopping, when it took me back to the previous page it had me scrolled up almost to the top so I had to scroll down really really far to get to the stuff I was just looking at. Just horribly programmed.

Every single time I go to place an order online with Dicks - it’s a complete nightmare. It takes an average of 20-30 minutes just to checkout. I forget - silly me - that after I add items to my shopping cart, the items will disappear constantly. I will log in and my cart goes to 0. I can log in first then go to check out and it will go back to 0. I spend forever adding and readding my items. I will get frustrated and try different phones, tablets, even laptop; same issues and problems. Today, same problems. If y’all hadn’t had my dream NIKE leggings in blue indigo, I would have said forget it. The checkout process - once I got my items to stay in my cart - crashed on me 3 times. I tried from both my phone and my laptop. Hope I’m not getting 2 orders. Please fix. This is the same issue I’ve had over a YEAR now!!!!!!! Yep- a YEAR!!!!! Y’all lose a lot of business I’m sure because customers say forget this when their cart after shopping goes empty. Plus, never see no rewards.

online website works so much better then DICKSSportingGoods. DICKSSportingGoods is very glitchy and doesn’t work well. It brings up a thousand products of what you search and then as soon as you filter it by brand, color, or size it brings up completely different products. (example- i was looking for under armour shorts and as soon as i filtered by black, there were no shorts being shown and it would bring up men’s nike t-shirts. Do not recommend DICKSSportingGoods if you want to do anything more then a simple search that leaves you with thousands of products to look through.

1. If you go back to a previous page it takes all the way to the beginning of a section. For example if you have filtered women’s Nike tops, found a particular women’s Nike top, go to the following page (which gives you the details of that top) then decide to go to the previous page DICKSSportingGoods wipes out your filter and takes you back to the beginning of women’s tops! Why?!
2. Page downloads are too damned slow! I downloaded DICKSSportingGoods so I could get some shopping done quickly but I was fooled! I’m going to my nearest retailer; maybe the page will finish downloading by the time I get there!😡

I usually love using DICKSSportingGoods, but recently it has become impossible to shop for any hunting gear through it. The menu options are showing up, but when I select an option, say “hunting optics”, products flash up for a couple seconds and then the screen changes to an error message that states “We cannot find any results for search “ “.” I can search for products in any other sporting category, but I do not have the same problems. Hopefully this is a glitch that you can easily remedy and not an intentional censoring of these products.

Even though this is a 4 star rating, DICKSSportingGoods is great. I can shop and navigate through DICKSSportingGoods very easily. A few suggestions I’d recommend:

1) when the user filters and sorts the products, once the product is selected the user can view the product. Once hitting the back button, DICKSSportingGoods loses filter and sort. It would be nice if DICKSSportingGoods would keep the filter and sort when going back to the results.

2) it would be helpful to have a “My Account” option on the main menu to easily navigate to order history.

3) it’s quite a nuisance when the payment system asks to store my credit card, but doesn’t store the CCV number. Is there a way to store the CCV number so I don’t have to be Rain Man and try to remember all the CCV numbers on my credit cards.

Thanks!

This used to be a great app. It is currently running wildly slow with parts of DICKSSportingGoods disappearing from the screen. Also, please add a app home button option. When you are in the final stage of the check out process and you realize there is something else u want, you have to continue hitting the back button before u get back to the main screen to get to the search bar.

this is such a great place but it is so big I get lost some times