SimpliSafe Home Security App Software

System works very well. Everything it does, it does it well, reliably and easy. There is a very short delay in arming and disarming the system from the phone, never have issues changing device settings and works fast. One big improvement for me would be an improved camera viewing system. The timeline is nice, but it would be nice to be able to search for specific events and days. It would also be good to be able to view the camera footage from multiple events at the same time, so if I am skimming through looking for something in particular, but wasn’t necessarily an alarm trigger, I can go through and find it. I would also like to have a “Night” mode for arming. Currently, I actually use my “Home” mode when I am away, because we have a big dog and I have certain motion sensors turn off when she is home alone. It just so happens that the same sensors are active when we sleep as when we are gone and our dog is with us. It does get a bit confusing though arming “home” when nobody is there. So adding more modes, or even customized modes, would be a useful ability. Overall, 4 stars, but improve the camera viewing and add in a Night mode and I’d be happy with that as is, and 5 stars be coming from me! :)

I installed a Simplisafe system over one year ago and couldn’t be happier. Not one false alarm. Testing the system generates a fast phone call from the monitoring center confirming the test signal. I feel safer at night and when away comfortable knowing that my home is protected. The system has been trouble free and interactive monitoring is very reasonably priced. The app has been flawless. Initial installation went well with 2 exceptions. The base station had intermittent connection using T Mobile sim card. I was sent a Verizon sim card/circuit board which took just a few minutes to install...and that solved that issue. I also was advised to relocate the base station as it was not consistently receiving signals from all modules...and that solved that problem. Tech support, once you get a person, has been very helpful. Update: Just upgraded to the new system and couldn’t be happier. Setup and sensor installation was simple, activating and switching to new from old was seamless and a test signal was responded to immediately with both a text message and a call from monitoring. I appreciate having both cell and WiFi connections. Great job Simplisafe! Additionally i find the app to be very useful, responsive and stable.

I switched my outdated equipment and overpriced monitoring from a competitor recently after I discovered that I was not actually being monitored by accident. Thankfully it was not a true emergency. My system had been down for at least two months and when I tried to resolve the issue it was like dealing with the cable and cell phone companies. I was a super platinum customer so they wanted to rebuild the entire system and upgrade my bill in order to make me happy. I had heard SimpliSafe commercials and thought it was time to check on the new guy in the market. The equipment prices were super, customer service was friendly and knowledgeable, set up was easier than removing the competitors system, and I have more features at a lower price. I now have the most advanced monitoring capabilities and features like a doorbell camera for $11 less than the competition monthly. The back-up and redundancy systems used by SimpliSafe assure users that the system is working properly at all times. In the event of failure I will be notified immediately. Also, SimpliSafe runs system analysis once a week to assure that the individual sensors are working properly.