99 Reviews

I needed a ride to the bus terminal this morning. The first driver was much too far and so I ordered an Uber instead who was able to provide a much closer driver. The this app application allowed me to cancel without charge because I canceled within a minute. Upon arrival at the bus terminal (10 minutes later), I saw that the this app app is ***still*** assigning drivers to my house! I requested a cancellation fee refund and was DENIED!!! Application being deleted as soon as I submit this review. Uber gets my business at least 4-5 times PER DAY and this app lost any chance of taking that business over automated customer support that denied my refund in SECONDS after submitting for it.

Now when I try to delete 99 , it says I must wait 15 days until ***after*** my last ride “in case there is a complaint!”

I loved this app, it was reliable and convenient. The new version is much worse in locating a taxi, cancelling ( e.g. when the search takes too long) does not work. The new process for payments - although it seems to better avoid the problem of drivers not ending the ride - is awkward and sometimes takes a long time. I am going back to hailing taxis “by hand”.

If you can use Uber eats. 99 has been late delivering many meals. The food is cold by the time I get it. When I try to cancel they charge me anyways and the food would have been twenty or more minutes late. Sad because they have more options but Uber eats is much more reliable.

this app ia usually cheaper than other similar apps, but I’ve been having problems lately. Every time I need a car, the driver accepts the race and goes to the opposite way, which makes me cancel the trip (because I usually have an appointment and don’t want to be late) and use another app to get a car. If I keep having this kind of problems, I’ll uninstall 99 .

99 keeps sending cashback and promotional notifications late at night, constantly waking me up, and there’s no way to disable them without disabling every single notification. Also, there’s no way to contact support and complain about that through 99 , only an automated and unhelpful bot.

Just like uber, in this new update, you have to insert your destination before a trip! It feels like a prison. You can’t get a taxi without knowing for sure where you are going! What if you want to go on a sightseeing trip around the city? What if you want to go to a sushi place and your girlfriend wants to eat italian and you drive by a frech restaurant and want to stop? Terrible update! Will never use 99 again!!!

1. Literally even second after requesting a ride they want to charge you a fee, even if the driver is 15 minutes away while your ride is 10 minutes long.
2. They want your biometric data if you want more than one ride a day.
3. You cannot delete your account if you had a ride in the past 15 year.

I’ve spent more than an hour taking to their specialties, and they couldn’t fix the problem. Saying that my bank declined the trans arils - but it’s not true. I checked with my banks and with Visa and they don’t see any transaction attempts. Really frustrating. Can’t use 99 and the team isn’t competent enough to provide help

I tried this app as an alternative to Uber.
But to my overall disappointment, several rides I had to cancel after I noticed this app drivers never moved after I requested their service.
And one of the few rides I manage to find a driver, he explained that he was waiting for me to cancel my request - that’s why it took so long for him to pick me up.
I do not recommend this device even to the ones I’m not fond of.

(Eu tenteio this app como uma alternativa ao Uber.
Mas para meu desapontamento geral, várias corridas eu cancelei depois que notei que o motorista não movia o carro para me pegar após aceitar a corrida.
E numa das poucas vezes que consegui uma corrida, o motorista me explicou que a demora dele foi porque ele estava esperando que eu cancelasse a corrida.
Não recomento este serviço nem para aqueles que não são meus afetos.)

I don’t get it. You get millions in investment from Japanese and Chinese groups and your first real update is so bad. All my rides were lost, my favorite addresses disappeared and you no longer see which category cars are near you. This is a poor scheme to make us login, as if there were many cars around but in fact if you select top there will be little and some times none near you.

I watched my girlfriend pay with pix, and the driver told us everything was fine and then when we exited the taxi a short while later, we were issued with a message that the trip we had just paid for with pix was told by the driver was unpaid for this is completely unacceptable. As we both sat there and watched the pix transaction be confirmed by the driver, and then say it was OK for us to exit his car.

Someone made an account on 99 using my email address. I get all of their receipts, trip info, and customer service responses. And it’s not me. They don’t even have remotely the same name as me

I have emailed them several times to ask them to stop emailing me. They had me describe myself to prove it’s incorrect, and they’re still emailing me. They should at least have some sort of email verification to prove their emailing a valid email address.

I downloaded 99 just to give it a negative review. Maybe someone will finally listen and delete my email address because this is pathetic.

I had a terrible experience with 99. I used it in Rio to go to Botafogo from Leblon (that’s a 15 minutes ride without traffic) and the driver managed to get us in Rio Comprido.

The driver was completely lost and didn’t know how to follow the GPS.

Rio de Janeiro is a very dangerous city and this happened night time. I felt totally unsafe passing through very dangerous neighborhoods for almost an hour.

When I made a complaint at 99 , I got absolutely zero support or solution. They simply gave me back the money that had exceeded from the predicted fee. Needless to say I immediately deleted 99 afterward.

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Eu tive uma péssima experiência com o aplicativo quando utilizei aqui no Rio, para ir do Leblon para Botafogo (uma viagem de aproximadamente 15 minutos sem trânsito) e o motorista conseguiu nos levar até Rio Comprido.

O motorista estava completamente perdido e não sabia seguir o GPS.

Rio de Janeiro é uma cidade muito perigosa e isso aconteceu de noite. Eu me senti completamente insegura passando por bairros perigosos por quase uma hora.

Quando fiz uma reclamação no aplicativo, não recebi nenhum apoio ou solução. Simplesmente estornaram o dinheiro que excedia a taxa/preço previsto para a viagem. Não preciso nem falar que apaguei o aplicativo imediatamente depois.

Time and price estimates are always much less than they turn out to be. Drivers are rude and very hard to communicate with should you need to call them. Lots of taxis cancel on me. Just not a good nor consistent experience, particularly with their fake branding all about love - I don't see that from the drivers at all. Cabify is far better on that note.

This is the worst ride share app I’ve ever used.

I used 99 a handful of times while living abroad in Brasil. At the time I had a temp Brazilian phone number.

My email is still connected to an account and I constantly receive email with receipts for recent rides 3-5 years after I last used 99 I have attempted to reach their costumer support multiple times but there’s no way to access costumer support without logging in with the temp number I used to create the account, which I no longer have access to.

Absolutely infuriating…

The prices on this app are always better than Uber. As far as using 99 is concerned, it's been a decent experience. Cars arrive quickly and 99 works as expected. There are a few issues that keep me from using it though.

1. I don't have a Brazilian debit card and my foreign credit card doesn't work, even though I successfully added it as a payment option. I can only pay with cash, which leads me to #2...
2. The cash option quotes a price that is never accurate. It is just an estimate and the driver turns on the meter which always ends up higher than you expect. Very very misleading.
3. You can't split rides with friends like in Uber. This seems like a basic function that should be there.

If these things were addressed I would use this exclusively.

Its been a week that only apple pay and cash is working. I cant order with debit or credit card. I thought it was my phone issue but i checked in a friend’s phone and it was the same issue. Please fix it.

Tired of drivers that simply cancel the rides after accepting it, sometimes several minutes after doing so. There should be some kind of punishment to them. Also getting rid of the annoying notification on app start would be a good idea

How do you get in touch with Customer Support for passengers? I have an issue with my payment options and contacting a CSR is impossible.

I’ve been enjoying so much to use this app taxi!
It’s easy, fast and cheaper than Uber.
Uber never more!