Point Pickup Driver Reviews

by Zilla'sDad

I have had PointPickupDriver installed, been approved, entered location, work schedule, and entered the information about my car and driver’s license. I have not received one delivery offer in a month. I check PointPickupDriver consistently and refresh constantly. I even entered the address for the local Walmart as my location. I gave up and deleted PointPickupDriver . I just received a text informing me there were several opportunities in my area today. I downloaded PointPickupDriver , reset my password and there are no available orders. I honestly don’t know how anyone gets deliveries through this garbage app. I know they do because I have my groceries delivered all the time. I even had a delivery order for myself that was canceled because there were no drivers available as I refreshed PointPickupDriver looking for the delivery order for my own house!! I know they had drivers available because I was available! There needs to be some clear communication about how and when these orders are made available because it’s clearly not working correctly for many people.

by Taylor Kinney

Now I know that reading reviews can be overwhelming and they will make you question if the reviews are even valid. I want you to know my experience and what happened to me. I signed up on PointPickupDriver after getting an email saying, “You would be a great fit!” I put in my driver’s license, social security number, and my checking account information as you would do with any job that you go to. I set up an account and everything seemed great... too great. I tried to accept different orders on PointPickupDriver and I could not accept them. There were some features that did not seem to work well at all. I looked all over the help section in PointPickupDriver and I got more confused. I decided to log out of PointPickupDriver and I attempted to log back in. I kept trying and eventually I tapped on, “Forgot Password”. I entered the email that I used to sign up on the account and I get an error message saying something to the affect of “No account with this email”. I tried to call the 800 number that they always throw around at you, but it is an automated mess that you will sit in for hours it seems like and never get a real human response. I believe that PointPickupDriver is a way for this “company”, along with the Stripe Corporation, to gain access to your personal information and use it for their own purposes. PointPickupDriver is a scam, and I hope that you never give PointPickupDriver any of your personal information!

by Bobreardon

Point pickup was good about a year ago and One could do this full time. As more drivers have signed on they dropped the rates little by little. This last week they decided to allow only one delivery at a time and you could not get any deliveries after that time until you deliver what you have. Support is impossible to reach usually it takes about 45 minutes. Customers are cool for the most part except some do not understand you need to take a picture of the groceries before they take it away or touch it. Spark is coming into our market and they will probably replace point pickup. The amount you can make now has been greatly reduced. Lots of drivers have left doing point pickup. Gms pay less than $4 each drop usually $3.50. Too many miles. Today is a new low paying 50 cents per drop for a gm order. Now they want you to deliver a grocery order for about $3.50 for each drop. I think the market conditions clause should apply to point pickup employees too and reduce their paid down to 50% of what it was before. That is the point pickup spirit. Point pickup has to pay back their investors so everyone should share in suffering for the sake of them.. I saw one gm order today for .78 cents for 8 mile delivery. Some of the gm’s for Black Friday come out to 50 cents per drop. It is amazing that they state they care about their driver-partners.

by AndynguyenA

PointPickupDriver Crash multiple time, imagine waiting 2 hours to contact support, you can’t finish delivery because PointPickupDriver is crash so you call support for furthur direction all they say is go back to chat they will happy to assit you every mater through chat which I did, guest what I sit in my car 2 hours right at customer house but can’t give them their items because app die.
Finally, someone reply my chat and tell me to bring those items back to walmart, I was describe my situation that I have been wait an hour for walmart to load it in my car, and waste 2 hours your reply I need a compensate credit for my time and gas, they end the chat right a way which make you feel really angry, I was very stressful because customer want their items and also time stressful because I make no money on those hours. Can’t contact them when you need them, only 2 times they contact me was I late for pick up and they want to remove it from my active order, penalize me. So disrespectful and rude, no apologize for letting me wait 2 hours or even compesate credit for waiting time and burning gas but yes you late for pick up and penalized me.
They only care about delivery, as long as you delivery to customer you will have money, otherwise if you have urgent problems while delivery wish you luck. All the time and gas they just say you bring it back to walmart

by Fartfartssss

I don’t usually review apps but the developers of this one need to know a few things. I have NEVER been able to speak to someone when I need help who works at Point Pickup. I’ve waited in the chat for hours and never once got a live agent. I have picked up orders multiple times to get to the store and find out they don’t have the order at all, they’ve given it another driver, or it’s still being prepared and I have to wait 20 minutes for it to make 5 bucks. Already today I have picked two orders that were given to someone else already and one order where me and another driver showed up for the same order at the same time. If I am going take the time to go to the store and have the order not be there I should be paid for the order anyway. If I am made to wait a long time for the order to be ready I should be paid more for the order. I need to speak to someone who works for point pickup I should be able to. Lastly pay out amounts should be looked at. How does it make sense I can get paid around the same amount for a 1 mile delivery as I can for 7 mile delivery? The farther from the store the delivery is the more you should get paid. Every other delivery app I use does that why don’t you guys?

by Saminaika

Before PointPickupDriver was perfectly fine. You could accept orders hourly and do express or ASAP in between. Now you cannot!!!
- you can accept orders ONLY every 3 hours, if you’re lucky enough you can find some left on PointPickupDriver but the miles will most likely be greater than 10.
-they don’t care about drivers, they want us to chat with them while driving. If we take 2mn to reply back they will end the chat (don’t forget that they take so long before assisting you, but won’t give you time to reply knowing that we are driving and we can’t do both texting and driving at the same time)
-If we call, they will answer you with attitude (if you are lucky) and tell you this phone number is only for payment and will hang up on you.
-only them can contact you.
-Thieves, they are posting batches with higher pay so you could accept them but once the pay is clear you won’t get what you were supposed to get. Stealing our tips.
-they won’t answer you if you email them about payment, will only send an automatic email.
-Changing miles. They will post orders with lower miles and once you accept them the miles change.
-they will cancel an order from you while you 5mn away from the store and let someone who is probably 10-15mn away accept it.

This is nonsense. we are paying for gas, adding mileage on our car, risking our lives, will have to pay taxes back and they are STEALING FROM US.

by LRenee86

Today was my first and my last day using PointPickupDriver. I’ve done Uber, Lyft and Instacart so I get the concept as to how this works but PointPickupDriver is trash. I got to Walmart around 6pm. The pick up was way longer than it needed to be. Not the apps fault. Walmart has a horrible system. They have people to shop the store then when you arrive for pick up they have someone else shopping for the same stuff in the room where everything is. This in turn causes a major delay in being in and out. I was at Walmart for an hour and half. I go to start delivering an order without a hitch around 745. I complete the first one and start the second batch and that’s when I can’t even get into it. It took 45 minutes to get through via the chat and get help. They had to split my ten order drop into two batches. Nine in one batch and one in the other. I was on my way to deliver number 8 and 9 and PointPickupDriver said the order could not be loaded. Yet it was just working as I completed number 7. Now I have people’s items at 10pm and can’t get through to the chat once again. The phone number doesn’t work and the number that sent me a text inquiring about my ETA doesn’t respond.

by UGHH I'm MAD

I. Am. Disgusted.
Let’s just talk about PointPickupDriver . I won’t be able to cover all of the other problems. First of all, you have to be up around 2:00 AM to start getting orders for that day. Since everyone is up trying to accept orders, it is soooooo hard to get even one. The minute one pops up, you have to click it super fast... if you read the details, it’s gone. If you decide to think about whether that order will fit into your schedule, it’s gone. If you hesitate for just .2 seconds, it’s gone. And if you do get an order, it’ll most likely be at 7:45AM so you don’t even get a full night of sleep. Orders are usually $8.99-$9.57 in my area. Even if you have an order 20 minutes away from the store, it’ll still be $8.99. So 20 minutes there and back is 40 minutes... for only 8 dollars ? Cute. PointPickupDriver has so many bugs and complications. I’m always getting logged out, and it’s always freezing or lagging. If you get a notification that an order has come, by the time you click the notification... ITS GONE. You have to literally stay up past 3:00 AM if you want to create a schedule for the whole day. I wasted so much time, sleep, and GAS investing in this ____ _____ app.

by Calina_Sterling

This update has ruined the delivery experience for drivers as well as customers. You are no longer allowed to accept other hour orders. Therefore it is no longer an equal opportunity experience. First come first serve was equal whereas now they are giving a advantage and upper hand to anyone who doesn’t currently have an order. For drivers such as myself and other family members who do this full time it has cut our pay at least in half because we cannot accept orders. This update was unnecessary and has done absolutely nothing to improve delivery time, quality or experience. It has actually made each quality of the deliveries worse. Also you no longer can reach anyone on the live chat. It always says no one was able to get on the chat. Therefore if you have active order issues or any other issue it will not be fixed in a timely manner in order to improve the delivery or even complete it. There needs to be a real live chat as well as a email or phone number to call with issues. I couldn’t get ahold of anyone in anyway so I am doing this very honest review as a experienced driver with this company.

by Anonymouss24

You have to wait a specific time to pick up/delivery deliveries and most of the deliveries are 30+minutes away. The big money orders aren’t even worth it because you waste more gas money trying to earn money on PointPickupDriver . For example: I had a $29 order but it was 10 people in 10 different locations. So I went to multiple cities for $29. You’re wasting more money than you are making. I’m a delivery driver for a restaurant and I can literally make $29 with 2-5 delivery locations. PointPickupDriver is wasting people’s time and you don’t even get paid for mileage. I also don’t like that you have to get your money on a certain day and it’s in pending mode for a few days before you can see what you earned. Also after you’ve accepted an order, you can’t cancel it even if you haven’t picked up the items yet. I’m also very irritated that I was supposed to get paid on the 13th of April and payment has been moved to the 14th. Wouldn’t recommend this program to anyone. Zero stars

by SikOfDishonestWannaBeApps

When I first seen someone’s post giving them a one star because that’s the least you can do I thought maybe they were a little bit off but I did head his word of advice and that was to take pictures of everything outside PointPickupDriver and that is why they were trying to short change you on the miles on the job they will even change the amount I was supposed to be paid $22 they paid me $10 and change I have the screenshots still proving otherwise I’ve emailed them about eight times I’ve even called the corporate and Connecticut and they are chickens to even call back. It is one of the most fraudulent companies on the planet side or up there with Instacart it will pay you off to take pictures outside of that app as well not to mention with PointPickupDriver you have I’ll be nice here people that don’t know how to fill the forms out correctly so you go to pick upOrders and they don’t have the customers name or they don’t have the order number or the customers phone number or the customers address so the stores can compare your app to their order to give you the order

by TMART0614

I decided to give this a try while in between jobs to help keep myself afloat. Everything seemed great at first. In the week I did deliveries for them, I should have made over $300 during their Black Friday Event. This is before tips mind you and I had a few that ranged from $7-$10. When it comes time to be paid, I was only paid out $142. I went back and reviewed the orders and what they should have been paid out and came out with a difference of over $160! Emailing them about the issue is like talking to a brick wall. I spoke with a rep on the chat support and she said to include all screenshots in the emails, which I did. As I exchanged emails with them for 2-3 days they would only give me a simple “that’s how our system is, I assure you payment is correct” they highlighted a tip that went in later and said that was where my missing money was but that was only $10. I’ve seen others say this as well, you will not get even half the money they advertise and then will give you no evidence to support their claims that it is indeed the correct amount.

by SethTayloe

I’ve done my first order earlier today, I liked the simple looking interface at first but if you try to use it while going to a drop off location it’s a pain. The navigation should be updated with in app nav so there’s not a lot of switching between two different apps. When I had a problem with where the GPS told me to go I couldn’t get ahold of a real person for over 15 minutes and eventually just figured out the problem on my on. Not a big deal but it would be nice if you had real people for support instead of automatic reply’s for FAQ. I could possibly see myself maining PointPickupDriver over doordash in my area if the UI was more simplistic and easy to use while delivering orders, I would also like a clearer option for calling the customer that your taking items to. I kept getting forwarded to my local Walmart when pressing a button that clearly said call customer, not merchant. There’s money to be made on here but people do try to lowball at first but if no one takes it it will eventually go up because they usually want their items asap. Overall, I like PointPickupDriver but it’s too difficult to daily drive as of now, I hope it gets updated and gets better because I kind of like this more than doordash.

by 2021karma2021

You gotta be on time which is completely understandable but at the same time when you pick up express orders, especially when your from your house or just drop off the last order that you just did, they suspects you to get there within less than 10 minutes as if it’s okay to get a Speeding ticket like they’re going to pay for it and literally once you get there and you inform them your less than a min away they still removed it. Not only wasted gas (which aren’t cheap these days!!!) but you could of picked up a different one before anyone else have grabbed it. Your better off doing Instacart getting paid abt $20 for just one order just saying! FYI they stated tips are included but literally when you do the math off all the orders that you did, couple days later it shows the tips and it’s still appear the same amount that you made with just the orders as if they reduced the order that you did and adjusted with the tips which make no differences or they keep the tips for themselves. You do gotta be fast with it to make some money !!

by Xobmt

I love that you’re allowed to make your own schedule and the sign up is very easy and hassle free; communication has also been decent if I have a problem. I did however, notice they were paying a little over $10 per order to begin with and now it’s only $9...
the payment platform is new but still confusing to me bc I don’t understand how they decide when you get paid; it’s kind of random after it gets accepted, even though I thought payment would go directly into my account if I chose, according to what an email I had read said. You do get to keep your tips which is good but they take a small fee out if it isn’t cash. I’m concerned by reading other comments that the price will continue to go down and I won’t do it for any less to be honest. I also wish that you could do more than one order an hour because I’m always stuck sitting for 20-30minutes in the parking lot until I could do the next one. They also go away extremely quickly so if you aren’t ready to be up at 2:30 AM and snatch them quick you’ll miss them

by Alliemaejo

I have been more seriously running orders this last week or two and becoming more comfortable with PointPickupDriver and running orders in my town. I am enjoying it so much, honestly. I have also made decent money in the process. The other day I made $28 in a half hour on one order because the customer tipped me $20. Sometimes PointPickupDriver acts up a little bit. And like tonight, I ran a batch order where two orders were in gated communities..I had to fail drop off attempt and hit the option for destination closed because there was no option for a closed gated community; or an other option to put this in. It would be nice to have an easier way of communicating some things like this that us drivers may see and bump into as we work. It would also be nice with batch orders to be able to choose our route. There have been a couple of times where I could have delivered even more orders, or made it home at a more decent time after running a bunch if we had this option. I’m sure emailing these thoughts are an option!
I have shared the referral link recently and look forward to PointPickupDriver being available in other areas also! It was not available where my friend is in CA and I was kind of surprised. Made me super grateful it is here and I have the opportunity to drive for this company.

by Jamal Across The Street

First off, let me start off by saying I enjoy delivering groceries to people, especially the elderly and the quarantine families. Really makes feel as if helping improve peoples day as well helping me develop exceptional customer service skills but I’m being honest here the payout is super low. Like ridiculously low. No one is gonna drive 6.30 mi. For a $8.50 payout. And with that being said almost all of my customers want to leave tips but most times don’t have have cash & can’t leave it through PointPickupDriver because PointPickupDriver doesn’t allow them to which is silly in my opinion, allow customers to tip. PointPickupDriver is also super buggy and takes a obnoxiously long time to refresh and most times by the time you refresh the order is gone. Please fix!

by Project One2345

I’ve read a lot of reviews and most of them are 1 star. Just goes to show you even though the work is easy to do and easy to start (literally can get approved to drive in 30min and take orders) you’ll have people complain about it. Here is the deal. Broke people love to complain about work. And will complain about $7.50 orders. But the fact is with tips I make over $20 an hour and so can you. To make it worth your time you have to take more than 1 order in an hour. Take the normal order and do an express in between. Also take all of the GM (general merchandise) you can because you have until 9PM to deliver and can drop them off in between when you have time. I made $700 in my first week only working Friday Saturday Sunday. 45 orders total. Made more in tips than the actual drive. Fact of the matter is you still have to work and there is pros and cons to everything. You can’t expect to make a ton of money with a tiny amount of effort I see people making. I can’t think of a single job that you can start immediately like this without having to apply and have an interview and all that and make $700 or more a week. Great app and a great opportunity for those that are not afraid of work.

by Youre Ciol

Soooo I’ve been doing this for about two weeks going in three now .. so far I have not too many complaints other then normal stuff like you come accross some good apples and other not so much .. I’ve made a decent amount of money including my tips but… I don’t think some of the rules are fair or maybe it’s just the way others go about doing things but some people are very selfish I’ve seen one person be able to take 6-7 Gm orders paying $33-$41 I’ve had days where I can only get one order because one person consistently snatches every order . Which I think is very unfair I’ve been told I couldn’t take two orders at the same time but have watched many others do so .. also would be very helpful to know your destinations prior to accepting orders which I’ve heard several others complain about as well . I’m hoping with time my cons improve to pros because I like doing this a lot !

by Yo Yo 44

I have enjoyed working for ppup thus far. There have been some bumps in the road but just like life they can be worked out with communication and asking others for help if you don’t know or understand something. You must have patience and understanding. This is something you have to invest your time in and have a positive mind set as was previously stated. When something is not right, take the time to mention to the ppup in the chat box. It always works out for me. To me this job is a very competitive job as it is pretty much anywhere you go. From what I’m learning you have to have a high sense of motivation and want to attitude to do this job. The sky is the limit if you put all your effort into it. Thank you ppup for giving me such a great opportunity to be a part of this team. I enjoy seeing the Walmart associates and the many different customers every day. Have met a lot of really good people along the way. Awesome opportunities here in many different ways.

by Court102

PointPickupDriver is completely junk. The orders freeze, half the time the notifications don’t come through and good luck getting ahold of anyone. The management is a complete joke of incompetent idiots that are no help. But have no problem calling me a million times when their gps isn’t working for tracking my location.

by Yasemarkck

I create an account, everything look good but no order where fount while my husband account let him do it and in mine appears like nothing in the area. Then I opened again to see if there orders and find out that the account its been blocked, and I can not create a new account because all my information is in the blocked one.

by Fhuguyuhf

PointPickupDriver is extremely pointless. It’ll say multiple deliveries, but by the time I open PointPickupDriver the deliveries are gone. I haven’t been able to get one delivery in 2 weeks. Sending the orders out to everyone at the same time is a fantastic way to make people who can’t stare at the open app all day lose interest. I’ve had it, screw this company.

by Berrytodd1515

I had PointPickupDriver now for about a month at first it didn’t let me register my information then out of no where it approved me to drive I don’t understand now that I’m on PointPickupDriver for almost another month I have yet to get a delivery and I sign in everyday and check and stay sign in to receive notifications but nothing happen glad I have a full time job

by Hazel God

It’s never no order , it’s first come first order grabs ! I can never get orders . They start to drop order around 1:50am-3:00am . Every 30mins it’s couple orders ! Sometime you click to pick up an order you won’t catch the order in time if someone else grabs it before you ! It’s game of catch me if you can or you won’t get no orders today ! Worst job ever to have ! They need a better system or app give your employees fair chance !

by Subiedubiedoo

You might make more money offering your services on Craigslist to pick the toe cheese out of a homeless mans foot vs working point pick up deliveries. My first delivery I sat at Walmart for an hour and a half waiting for about 15lbs of groceries that had to go 8 minutes down the road where the customer wasn’t even home to receive their groceries. Also, the number on their account was seemingly fake. Not the end of the world. If that happens all you have to do is bring the items back to where you picked them up from to attempt to pick them up from the retailer and deliver again on another day for another $10. Good luck

by C.p.2019

I keep getting hundreds of notifications but whenever I click on it there’s nothing available. Its getting to the point where I want to delete PointPickupDriver because it keep notifying me which makes me stop doing what I’m doing to click on it to find out nothing is available.

by Tiece Candy

I have an iPhone. I will get 3 available orders back to back. Not even 30 seconds later i will check and it will say i have not available orders. Wake up to almost 300 orders but then soon as i check there’s nothing there. I called customer service and was told i should be on version .12 and I’m on version .11 that’s why it’s not working correctly. I come on PointPickupDriver Store and see that it was just an update for version .10. Not sure what’s going on at this point. Didn’t think it’ll be this problematic.

by Chmoore48

Individuals with app clickers are ruining this service for the rest of us that do it the right way.
I can have PointPickupDriver open and click refresh repeatedly, see an available order, and it’s gone as soon as I open it.
This service is for those of us that need part-time income. Those who cheat are ruining this service.
Point Pickup: you HAVE to find a way to stop those accounts using app clickers or you will drive good, honest drivers away.

by WinnieP21

After my review, I was finally able to speak with a representative and they explained that it was miscommunication and was able to unblock and resolve me account. FYI: if they’re not able to reach you they may do that to get what ever issues resolved.

by CFO On The Go

I do a few deliveries a week and make some extra money. Really helps to pay off gas and car payments. Just be aware that most orders become available at 3 am so some days you have to wake up early to get them

by MartyL64

Never had an issue with PointPickupDriver and I make solid money on the side. Pays the bills and easy enough for anyone to join and start driving

by Bo Kane

I have delivered for other delivery platforms such as insta cart, door dash, and more. Never have I received quality customer service like I do with Point Pickup. Everyone at this company has been professional, friendly, and always willing to help me.

by Sean By The Night

Great app and the update makes it that much more easy to use. Clear instructions and keep the updates going !

by Bellissimo52

Really intuitive and user friendly! I spent a lot of time driving for Uber and Lyft and Point PickUp is much easier to use and more lucrative 100%.