Contact 99 Support

by John Carlos

I needed a ride to the bus terminal this morning. The first driver was much too far and so I ordered an Uber instead who was able to provide a much closer driver. The 99 application allowed me to cancel without charge because I canceled within a minute. Upon arrival at the bus terminal (10 minutes later), I saw that the 99 app is ***still*** assigning drivers to my house! I requested a cancellation fee refund and was DENIED!!! Application being deleted as soon as I submit this review. Uber gets my business at least 4-5 times PER DAY and 99 lost any chance of taking that business over automated customer support that denied my refund in SECONDS after submitting for it.

Now when I try to delete the app, it says I must wait 15 days until ***after*** my last ride “in case there is a complaint!”

by TatianaP07

I had a terrible experience with this app. I used it in Rio to go to Botafogo from Leblon (that’s a 15 minutes ride without traffic) and the driver managed to get us in Rio Comprido.

The driver was completely lost and didn’t know how to follow the GPS.

Rio de Janeiro is a very dangerous city and this happened night time. I felt totally unsafe passing through very dangerous neighborhoods for almost an hour.

When I made a complaint at the app, I got absolutely zero support or solution. They simply gave me back the money that had exceeded from the predicted fee. Needless to say I immediately deleted the app afterward.

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Eu tive uma péssima experiência com o aplicativo quando utilizei aqui no Rio, para ir do Leblon para Botafogo (uma viagem de aproximadamente 15 minutos sem trânsito) e o motorista conseguiu nos levar até Rio Comprido.

O motorista estava completamente perdido e não sabia seguir o GPS.

Rio de Janeiro é uma cidade muito perigosa e isso aconteceu de noite. Eu me senti completamente insegura passando por bairros perigosos por quase uma hora.

Quando fiz uma reclamação no aplicativo, não recebi nenhum apoio ou solução. Simplesmente estornaram o dinheiro que excedia a taxa/preço previsto para a viagem. Não preciso nem falar que apaguei o aplicativo imediatamente depois.

by Veronica In New York

Someone made an account on this app using my email address. I get all of their receipts, trip info, and customer service responses. And it’s not me. They don’t even have remotely the same name as me

I have emailed them several times to ask them to stop emailing me. They had me describe myself to prove it’s incorrect, and they’re still emailing me. They should at least have some sort of email verification to prove their emailing a valid email address.

I downloaded this app just to give it a negative review. Maybe someone will finally listen and delete my email address because this is pathetic.