Contact Myle Driver Support

This app was good until I was having issues with my phone were I had to delete and re-install the app then you quickly realize how lazy and inefficient the app development is with this application. There is no way to get help on the app are website the email on the website returns a delivery failure; the phone number provided don’t work; there are dead links all over the site. Example: None of the social logos lead to anywhere. The FAQ links lead to nowhere. The have rider help tab on the site and a driver help tab which is populated by dead space. There is no way of just logging back into your account like a already have an account button instead I’m being prompted to get started which will attempt to create a whole new account in which I get stopped all the way at the end because my email in already in use. You would think it would recognize my number is already in use as well. Well how the hell do I log back into my already existing account? This is the laziest app developing I have ever experienced in an app especially one that is suppose to be providing transportation in nyc.

I have sign up with 5 different apps of this kind in NYC and this one by far the worst for sign up process and missing info to the point that I just gave up on them. Customer service is a joke (based in Kiev, Ukraine) half way across the world (i guess its cheeper there) Every time I tried to contact rep they replied someone will contact me in the next 3-6 hours and never did. Also app itself has a lot of flows...for example there is no mention to how much money you will be paid per trip (minimums in NYC and such) or their cut out of your pay. You have to go to physical office to finish up signup process because otherwise the app won’t accept your vehicle. I tried to upload some docs from my phone to save time but app won’t allow it. Unless you have the docs right in front of you to snap pics then upload app won’t let you upload any pictures from your phone... what a great idea! People with no knowledge of the rid-share industry have no business developing an app.

Do what you will, my experience with this small Jewish owned company was terrible. I worked there for two weeks and in that span of time my account was suspended twice by the same lady who leads the support team at the base in Brooklyn. If you speak to that lady in the slightest disagreeable tone she will suspend your account. She suspendeded my account while I had a passenger in the car. You will also make no where as much as they claim, because the list of stops that your allotted for the day make no logistical sense. Their trickery is to make your daily list of stops and the sum of the payouts to look attractive as it’s displayed on the app but you won’t be able to complete the list and make that total sum because they never give you a list that can be completed seamlessly without hiccups. These people are small timers probably operating on very thin margins. They will also try to take a bigger percentage from you in a forcible and abrupt manner. Be careful.