Contact HyreCar Driver Support

by KJanelle1

When I First received my rental I thought it was a great concept I was able to pick the car that I would like to drive and still be able to make money. Boy was I wrong. First of all the rental fees are ridiculous I rented a car for 55/day with the fees added to 80/day. In addition, on the day I returned my rental the owner never ends the rental so I was charged another day. When I call customer service they have to reach out to the owner via email and wait for a response for them to process a refund. Wait it gets better the refund process takes 2-10 business days smh. After the incident I decided to give hyre car another try. This time this owner begins the rental before I pick up the rental. So I was paying for a car that was not in my possession. When I returned the car I informed the owner and drops the car off at his home. The owner does not end the rental and I was charged another day once again. STAY AWAY FROM THIS COMPANY BY ANY MEANS!!!! It’s not worth it instead of making money you will lose money. The system is designed to please the owner instead of the renter. Fees are through the roof and at with the mileage cap on the vehicles it’s impossible to turn any profit on the Uber or Lyft platform. I hope this company goes out of business so they can stop taking advantage of drivers. I will be reporting this company to the BBB and never renting from them again!

by Jmmchicago28

So Woman rents my car for a month and she wouldn’t pay for the last two weeks. They claimed that they would have to pay every day in advance or a week in advance but once they already have your car they have your car. Had to go to one of the worst neighborhoods and southside of Chicago to get my car. Sounded horrible was dirty beyond believe and had to be junked.

I will never trust these people ever again. The people who rent your car can do whatever they want with it and not return it to you when they don’t pay. They would have to pay to get it but once they have it you’re at their mercy I will never trust these people ever again. The people who rent your car can do whatever they want with it and not return it to you when they don’t pay. They would have to pay to get it but once they have it you’re at their mercy had my car actually paid for one week she had it for a month and it was dirty and broken to the point it would barely run. She would refuse to return it and I had to go get it from the worst neighborhood in Chicago. Customer service was rude, wouldn’t pay for the fixing of the car and refused to pay me for the last two weeks that she had it even six months later six months later still never paid and the customer service was rude. These people are crooks
Never again

by Razordud

The receptionist for rent a ride was amazing and I would like to make that clear before anything else is said! Very nice and good customer service. That being said the owner of the business was pretty rude and disrespectful even with me being professional and respectful in return. The license plate flew off the car on the drive to my house. When I noticed I immediately called him asking how to fix the situation. He told me to just return the vehicle and with his choice of words made me feel like I was in the wrong and he did not want me to rent from them anymore. This resulted in me having to drive hours back and forth from Orlando to Jacksonville and get an Uber from their dealership in Orlando to another car an hour away in winter park. There was more issues in less than 24 hours of me having this vehicle than the whole 6 months that I had my last rental. That and to add the vehicle I had originally rented wasn’t even ready when I arrived for pickup which resulted in them switching me to this vehicle that I did not want and resulted in these issues. I would suggest looking at other places or individuals to rent from and only use this place as a last resort. They have a lot of options but it’s a big hassle and the owner isn’t exactly customer service oriented. Just my honest review. Again great receptionist just not very great management.