Contact Point Pickup Driver Support

by Taylor Kinney

Now I know that reading reviews can be overwhelming and they will make you question if the reviews are even valid. I want you to know my experience and what happened to me. I signed up on the app after getting an email saying, “You would be a great fit!” I put in my driver’s license, social security number, and my checking account information as you would do with any job that you go to. I set up an account and everything seemed great... too great. I tried to accept different orders on the app and I could not accept them. There were some features that did not seem to work well at all. I looked all over the help section in the app and I got more confused. I decided to log out of the app and I attempted to log back in. I kept trying and eventually I tapped on, “Forgot Password”. I entered the email that I used to sign up on the account and I get an error message saying something to the affect of “No account with this email”. I tried to call the 800 number that they always throw around at you, but it is an automated mess that you will sit in for hours it seems like and never get a real human response. I believe that this app is a way for this “company”, along with the Stripe Corporation, to gain access to your personal information and use it for their own purposes. This app is a scam, and I hope that you never give this app any of your personal information!

by Bobreardon

Point pickup was good about a year ago and One could do this full time. As more drivers have signed on they dropped the rates little by little. This last week they decided to allow only one delivery at a time and you could not get any deliveries after that time until you deliver what you have. Support is impossible to reach usually it takes about 45 minutes. Customers are cool for the most part except some do not understand you need to take a picture of the groceries before they take it away or touch it. Spark is coming into our market and they will probably replace point pickup. The amount you can make now has been greatly reduced. Lots of drivers have left doing point pickup. Gms pay less than $4 each drop usually $3.50. Too many miles. Today is a new low paying 50 cents per drop for a gm order. Now they want you to deliver a grocery order for about $3.50 for each drop. I think the market conditions clause should apply to point pickup employees too and reduce their paid down to 50% of what it was before. That is the point pickup spirit. Point pickup has to pay back their investors so everyone should share in suffering for the sake of them.. I saw one gm order today for .78 cents for 8 mile delivery. Some of the gm’s for Black Friday come out to 50 cents per drop. It is amazing that they state they care about their driver-partners.

by AndynguyenA

The app Crash multiple time, imagine waiting 2 hours to contact support, you can’t finish delivery because the app is crash so you call support for furthur direction all they say is go back to chat they will happy to assit you every mater through chat which I did, guest what I sit in my car 2 hours right at customer house but can’t give them their items because app die.
Finally, someone reply my chat and tell me to bring those items back to walmart, I was describe my situation that I have been wait an hour for walmart to load it in my car, and waste 2 hours your reply I need a compensate credit for my time and gas, they end the chat right a way which make you feel really angry, I was very stressful because customer want their items and also time stressful because I make no money on those hours. Can’t contact them when you need them, only 2 times they contact me was I late for pick up and they want to remove it from my active order, penalize me. So disrespectful and rude, no apologize for letting me wait 2 hours or even compesate credit for waiting time and burning gas but yes you late for pick up and penalized me.
They only care about delivery, as long as you delivery to customer you will have money, otherwise if you have urgent problems while delivery wish you luck. All the time and gas they just say you bring it back to walmart