Contact Via Driver Support

I’ve been driving with Via for well over a month now. It pays great and all but I wouldn’t recommend driving for them at all. The app is absolutely terrible when it comes to the navigation. I’ve missed many exits and places I need to go to because of this stupid navigation. I’ve had angry passengers and the commute time going up 10 minutes more because of Vias antiquated navigation system. Why not have the option to use Waze all the time? It often switches to Waze when you’re driving in Brooklyn and when it does that it’s perfect to use. I have stopped driving for Via and went with Lyft because I never run into issues with navigation because they use google maps. Less stress and less hassle. And sometimes this stupid app crashes and freezes. Takes too long to reroute destinations and switches drop off locations last minute. Just drive for another app until they fix their app

Every body is talking about the app and navigation system but nobody notice their worst payment system. In blue mode they won’t give you more than the hourly rate even if you make more than that. And now the worst part is their flex mode which was good before. Now they add guaranteed fare in every flex trip. Because of that now drivers are making 20% less than before the guaranteed fare. For example, before for a 20miles trip drivers were making $40-$42 after VIA’s 20% fee. Now for the same trip drivers are making $32-$34 after the 20% fee. Via has a worst app ever. Need more work on the app. Always make sound in navigation which is annoying. Very bad driver support. Trying to contact with via support team about missing toll for a long time. Still no response. Each time I call they say an agent will be with me shortly but after couple of minutes they hang up.

My first week with via was great I worked and I got all the guaranteed money the promise. I even made the bonus. However after I made the bonus blue mode was always full so I couldn’t hit any guarantees, I did a ride of 4 people the last one went to manhattan beach from the upper east side, then I picked up some one from kings plaza to Long Island city it then send me to the terminal by the hospital on York ave to la guardia and at la guardia I pick up someone who was going to Williamsburg Brooklyn all for $40! It is abusive and disgusting how the promote that drivers get paid more when the have you driving to all corners of ny to pay $40. They also put out the quick pay option to then have it magically disappear and still no response as to why after 5 emails sent to their team, save your self the trouble not even the bonus is worth it they need to take this company out!