Thalys - International trains Reviews

Thalys - International trains Reviews

Published by on 2021-05-17

The Thalys app supports you throughout your trip: - Easily consult the train
schedules - Book your tickets in a few clicks - Modify or cancel your
reservation - Create a My Thalys World account and benefit from exclusive
advantages! - Access your My Thalys World account, your loyalty c...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Thalys - International trains Reviews

  • By

    Difficult, dumb & annoying

    This app has the potential to be quite useful but in its current incarnation its rubbish. Why do I need to sign in EVERY SINGLE TIME? Why do I have to remember a ten digit number so I can log onto thalys card? Why doesn't the app remember? Why do I have to choose my country and language EVERY SINGLE TIME? Either fix this crap or allow me to send the tickets to passbook on the phone so I can access them when I want without having to consistently put in the Sam information over and over again.

  • By

    Why the need for a permanent Internet connection ?

    For sure the developers of this application are not actually traveling the Thalys. The application needs a permanent Internet connection, as it can't store the actual tickets. So if you need to show your ticket to the controller and are out of a connection, well to bad for you. You need to constantly enter your password (it doesn't remember it), there's no Touch ID support, no iPhone 6 resolution support, no iPad support.

  • By

    Practically useless

    You have to be connected to the internet to access your ticket. No internet, no ticket. This put me in a bad situation on the train when the controller asked to see my ticket in the train as I had no access to the internet. Also, you have to sign in each time you use the app. If you have a The Card number you have to look it up and enter it for each use. Terrible.

  • By

    Very poor quality

    App crashes and freezes a lot. Also when booking on the website you're able to include seat preferences and here you cannot. Oddly when I put in my dates when the following screen came up, my dates changed without my doing. If I wasn't paying attention it could have derailed (pun intended) my whole trip! Definitely needs more work Thalys.

  • By


    1 star, only because 0 isn’t an option. Here’s two hints, 1) It should load immediately, not after 15 min or 10 retries. 2) Once loaded, it should know that I already logged in, multiple times. Finally, why do I need a Thalys no. and a separate Thalys Card no? Don’t answer, just fix it. In the meantime I’ll use email for etickets and the website for booking. Seriously, this thing is... choisissez un gros mot préféré.

  • By

    Terrible app

    I downloaded this to store my ticket for a AMS - Paris trip. It logs you out automatically (not sure if it’s time based or when you go to another app) so when the conductor came I had to log back in. Since I didn’t have service , I eventually just got the the .pdf from my inbox. I can’t imagine a more useless app has clearly not been user or bug tested .

  • By

    It works!

    I've just downloaded the app and it works, i can login with my details and see all my bookings. I don't agree with the other comments

  • By

    Not user friendly!!

    Be aware that this app is not working with the Thalys website. Does not recognize accounts or bookings numbers. For example: still need to fill in all accounts details in the Q&A section,when you are logged in. Doesn't recognize your account. But you have an option to write a letter and send by snail mail.

  • By

    Gets the job done, don't trust it

    It allows you to get your tickets, but has tendency to reset booking date and time when going back a screen. You need to keep an eye on what train you are booking when you navigate screens. It is easy to book the wrong train with no refund available.

  • By


    Buggy as hell and unreliable just like the wifi on the train. Another word to use would be hopeless. I constantly have to re-enter information that's in my profile. Why do you want us to build a profile if that same information has to be re-entered for every trip book. PATHETIC and HOPELESS.

  • By


    My ticket disappeared from the app shortly after my departure time on the train. I suppose it reasoned I would not need this ticket anymore, but as anyone who has ridden a train before knows, typically the ticket check happens after the train has left the station! Luckily I had screenshotted my ticket so I was not completely caught off guard by this bug. But really? Bad design.

  • By

    Won’t let me log in

    I have created an account. I have booked some tickets through the Thalys website using that account. I try to view my account using the app. I enter my user ID and password. Many times. Every time I get “incorrect or missing information”. Not wanting to prove the definition of insanity, I stopped trying.

  • By

    Broken again

    Tickets purchased dont sync with the app for a month now. Super slow to open. No possibility to change tickets through the app as it was possible 6 months ago. Please swap to old version that was way more functional than the new one.

  • By

    Cannot book through app

    Fine to collect electronic tickets already booked, however the date selector does not work on the iPhone app so it’s impossible to book tickets through the app at the moment. This needs to be fixed.

  • By

    Designer needs to use it themselves

    If you have more than one ticket, going back is supposed to be via a back arrow, but hat is hidden by the top banner. Had to go to another tab on the bottom and then back to the tickets section.

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Contact Thalys - International trains directly

Is Thalys - International trains Safe?

Yes. Thalys - International trains is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.0/5 . Justuseapp Safety Score for Thalys - International trains Is 76.0/100.

Is Thalys - International trains Legit?

Yes. Thalys - International trains is a totally legit app. This conclusion was arrived at by running over 1 Thalys - International trains User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Thalys - International trains Is 76.0/100.

Is Thalys - International trains not working?

Thalys - International trains works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Thalys - International trains? Report Issue

Leave a comment:

Why should I report an Issue with Thalys - International trains?

  1. Pulling issues faced by users like you is a good way to draw attention of Thalys - International trains to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Thalys - International trains customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Thalys - International trains.

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