International SOS Assistance Reviews

This is not a review of the services provided should you call, this is a review of InternationalSOSAssistance itself.
InternationalSOSAssistance is cumbersome and has the feel of a first time developer. It is very rudimentary. The US State Department has more relevant information.
The “Physical Safety” travel warnings information presented is out of date. I would expect information to be color coded and presented in 4 categories: Current (what is happening); Recent History (what has happened within the past month); and Historical (what’s happened from 1 month to 5 years ago-in a condensed overview); then linked with US State Dept (and others) Travel Warnings.
For “Health Safety” here is no information provided via App for prophylactic advice to mitigate local health concerns. Appropriate links to US CDC, WHO, and others should be made easily accessible. There is no mention of the quality of locale health service capability, or location/contact information.
The only information provided via App for those “on the road” is a phone number to call, which in most cases is not a local country call, let alone a toll free number.
InternationalSOSAssistance, if any indication of services provided, screams go elsewhere!

InternationalSOSAssistance does not recognize membership numbers for personal travel insurance purchased directly from the International SOS website. Customer service contact to try to get it working is useless, providing clueless responses such as :”We don’t know who the account manager for this membership number is. Please reach out to the account manager or the person who provided you with this membership number “. This, after forwarding the automatic email confirmation of the purchase, complete with membership number, instructions to download InternationalSOSAssistance and instructions for contacting the the tech support folks that then sent me the clueless reply above. Makes it a worthless app.

GREAT SERVICE! Used their service when I was drugged and physically assaulted in Shanghai. These folks did OUTSTANDING jib of getting me to hospital and even called me when back in the US to see how I was doing.

Now the reason for 3 stars. InternationalSOSAssistance needs a lot if work. It dies nit function as smoothly as most common apps. My biggest grip would be getting rid of alerts either once I read them or ones I don't want to see. I can not just swipe them to get rid of them.

Lots of information here just needs some work on InternationalSOSAssistance .

I've been using InternationalSOSAssistance for travel for almost 3 years and it has been quite good for viewing country risks. But this new version is much better because it also shows me my upcoming travel and relevant alerts which is super useful. And I like the new colours.

Aside from the terms of service notice coming up every time (I “accept” each time too), it’s useful. High priority news and notifications must be more timely. For example, news about social unrest should be immediate. In the past, I got the notification a full day after the unrest and after it had already been widely reported in national and international news.

I think the previous review must be referring to an older version, because I’ve found InternationalSOSAssistance to be really helpful in terms of layout and content - not clunky at all, and very intuitive to use.

The chat feature is especially helpful!

InternationalSOSAssistance is incredible! International sos saves lives literally everyday. They make it all possible starting right here in InternationalSOSAssistance . User friendly connections globally that really come into play during a time of need.

Getting up to date alerts is really helpful, even when not traveling. During the lockdown phase of the pandemic I was completely up to date with covid related information and safety information on riots.

The reason for InternationalSOSAssistance is good. The execution is terrible.
For a person who travels a lot there needs to be a way to check into several locations ahead of travel in order to see what’s happening before you get there. I should be able to pick a location and get all the most recent reports on it right away and sign up for notifications.
The way it works now you check in with current location which isn’t helpful to anticipate issues.

As an app, it should always be designed from the users perspective and not anything else.
In today’s world, most users have more then 100 apps in their devices, lots of users uses the search function to look for Apps within their devices.
What words do you think they would search for ? iSOS, Emergency etc... and your app is called?...
User interface isn’t design to optimise on iOS. Where I can see cut off statements..
unclear which tabs the user is in. Although you may say many users could still see it but... is emergencies designed for many? Or for everyone?
Being an international security company. What InternationalSOSAssistance is saying abt the company may not be just. But do take note it is saying something and it’s not something nice.

I find InternationalSOSAssistance frustrating... I get notifications for the entire US even though I’m in California, and a notification is for Florida. It wants my itinerary, yet once it gets the info, doesn’t seem to use it to limit alerts. Finally after looking through every notification, I still get a 1 on the notification badge for InternationalSOSAssistance . My company is paying too much for this.

Works fine and contain a lot of information about health but also most countries basic info for travelers and makes a far more professional impact than a lot of free apps. Recommended with registered member ship!

I am not convinced this service we be here when I need it. Our company provide this service since we are Global and travel
(A lot)! App worked when I first installed and never again. Tried uninstall and reinstalling to no bueno. Won’t let me log in, won’t let me get a new password, won’t let me send and error message. It has al the options but none of them work!

InternationalSOSAssistance is useful As it may provide pertinent information during traveling , and also provide great support if an unexpected situation occurs. Thanks.

Not worth getting InternationalSOSAssistance, no value!!!!

Cannot get account updates, purchase or upgrade plans. No information to when plans are set to expire. Very limited and other organizations in the same sector have far better online/App services.

If your a small business international traveler, this isn’t for you!!!!!!!!

Who uses their iPad in portrait mode anyway?

I couldn’t open InternationalSOSAssistance on my iPhone 11Pro.
Every time I’m trying to open the it’s exit by itself without reaching login page??
Looking for your fastest response or update.
I’ve tried to restart the phone several times.
Thanks

Solid addition/update to InternationalSOSAssistance . It’s handy having a tool to check on travel restrictions re: COVID as I am starting to travel again.

I’ve used InternationalSOSAssistance during my travels throughout Central and Eastern Europe. I find the information about various countries to be outdated and simply worthless. Additionally there were things I expected to be reported through InternationalSOSAssistance that were not appearing. Not sure how this company is a leader is travel medicine and security when it really has no clue what is happening.

The new app looks great. I can’t wait to start traveling again.

Why notify me of advisories in states I am not near? This leads me to turn off notifications, which is a crucial part of InternationalSOSAssistance .

I like the new looks. Very easy and simple to use. I also think live communication like SMS would be very helpful for future release

InternationalSOSAssistance has so much useful information and it’s very user friendly. Thank you

Apps keeps spinning and you never get into it. I am getting alerts but wish they were able to be more able to tell if they were really for my location I’m in US and get alerts for all over US.

I would love to have an app like this that works. When I want to have it automatically locate me, it thinks I’m in the UK no matter where I am. It leaves my home country page as Brazil even though I checked in at home in Chicago. Push notifications sent to my email are all outdated.

My favorite app!!! So much info available. Psyched about using it to plan my next trip.