Thalys app not working? crashes or has problems?

Thalys Status

Last Updated on 2023-07-05 by Thalys International

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User reports:
No current problems

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Summary of Thalys Problems 🔥

- Needs a permanent Internet connection

- Needs to constantly enter password

- No Touch ID support

- No iPhone 6 resolution support

- No iPad support

- Only shows a static photo of a train

- Needs to sign in every single time

- Needs to remember a ten digit number to log onto thalys card

- Needs to choose country and language every single time

- No passbook support

📋 2 Reported Issues:

Hugh Little 2023-07-17

Hello, I have tried many, many times to adjust the return dates on my October bookings. There is no international number for contact. How can I resolve this situation? Hugh Hugh Little

JULIE FAZIO VANDERBORGHT 2023-03-15

My Thalys application was not opening. Stayed on the 'red' page for ages. I removed the app and re-installed it. Now it goes to the menu, but when I am trying to go to my account or my tickets it tells me 'an error occured' and refresh. I am on the latest iOS version on an iPhone. Really irritatin... Show more g Thanks for your help

Showing 1-2 of 2 reported issues:

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Common Thalys Problems & Solutions. Troubleshooting Guide

Table of Contents:

Thalys iPhone Issues and Solutions

Thalys iOS app crashes, not working, errors
Thalys iOS app network issues
Thalys on iOS has black/white screen

Thalys Android App Issues and Solutions

Thalys has errors/crashing/not working
Thalys server network connectivity issues
Thalys has black screen

⚠️ Troubleshoot | Fix Now in One Click

Thalys iPhone Issues and Solutions

How to fix Thalys app crashes or not working on Iphone (iOS):

Close and restart the Thalys app on iPhone
Update Thalys app to the Latest Version for iOS
Uninstall and reinstall Thalys iPhone app
Update your iPhone to the latest iOS version

Fix Thalys on iPhone unable to connect to server/internet connection issues::

To resolve Thalys network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Thalys Android App Issues and Solutions

Fix Thalys not working on Android, crashes, errors or is unresponsive:

Force Stop the Thalys App
1. On android, goto Settings » Thalys » click [Force Stop]

Update Thalys to the latest version on PlayStore

Clear Thalys App Cache and Data:
1. On android, goto Settings » Apps » Thalys » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Thalys.

Fix Thalys unable to contact server/ Thalys internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Thalys » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Thalys » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Thalys