Contact CARFAX Car Care Support

by Rosielightshinrs

I had my oil and filter changed and the shop I used was in and out oil change on Broadway in Garland and Carfax is not recognizing this and they are threatening to take my well maintained badge away if I don’t get my oil and filter changed. I am not going to do it twice

Also if you do it yourself it does not get counted because Carfax works with companies that are Carfax registered and if you use a shop or your neighbor next-door like me, who is a master mechanic does my work, I have the receipts and I still am being threatened to lose my badge because I did not go to a shop. I am a senior citizen on low income and there is a lot of work I can do myself. But Carfax will not recognize it even though I have receipts. So they can take their app and they can keep it because I am not gonna feel the pockets of some greedy dealer or whatever when I can do The work myself

I am removing this application because they force you to go to shops that they approve of otherwise your work on your car does not count. This is a rip off and I would not ever use car fax. I am removing it. I take very good care of my car but because I use my own skills and the skills of very good mechanics that are not on their so-called list, they are taking my badge away because according to them I am not cooperating. Don’t use this application because they will threaten you with badge removal if you don’t take your car all the time to their shops

by Spock0808

If I could give this App zero stars, I would! Where to begin? First off, for one of my cars for Oil Change, it shows “Start Tracking”, but in my History I clearly have an oil change showing that was reported by a shop that is part of CarFax. Even when I try to go in and manually enter the data, it still shows “Start Tracking”. I have a Self Service record that I didn’t enter, that I cannot delete. I’m trying to enter my tire info for my 2001 Mustang Cobra and it only allows me to enter 1 size for 4 tire set. My Cobra (as well as other high performance cars) has 2 different size tires…bigger size on the back. So, I changed the original record to show 2 tires and then went to create a new record to show 2 tires to reflect the different size changes. When I do that, it defaults the shop to a Self Service shop. I can go in the new record and change it to the shop that did the work, but after I save the record, it doesn’t hold the changes and defaults back to Self Service. It’s a shame that this app, since it is tied to CarFax, doesn’t work properly and doesn’t show accurate information. I have 4 vehicles on this app, and there is something wrong, somewhere for all 4. Good thing I log all service manually in a log book in the glove box of each car and keep all my invoices because this app sure has its problems…unreliable and unstable.

by Bobthesuper

****Update #3****

Should be ZERO stars. Customer service, what’s that? CARFAX has absolutely no idea. I email them, I contact them through the app, nothing. nada. I still can’t change or update bad data. This is simply a way to keep the name CARFAX on your mind so you may be tempted to use the service where they make their money. Through CARFAX reports. Save your time, there are MUCH better vehicle apps in the App Store.

****Update #2****

Still nothing from customer service. The recent update seems good but does not address the fundamental problem. A user CANNOT edit or change most of the info you enter. And if the preprogrammed values are wrong, forget about it. They will NEVER change. These facts reduce this app to a fun but useless game.

**** UPDATE****
The app is actually good, but DO NOT expect any kind of support, they don't care! This is a way to keep the CARFAX name on your mind in hopes you will pay money to use their service.

I was asked to be a beta tester for My CarFax and I thought I might be able to offer some suggestions so I gave it a try. I even had a FaceTime session with them. But, NOTHING has come if it or any of my suggestions. My suggestions may not have been earth shattering but at first they would respond to my emails, but No more! It's like CarFax is giving up on the app, recent updates notwithstanding.