CARFAX Car Care Reviews

I had my oil and filter changed and the shop I used was in and out oil change on Broadway in Garland and Carfax is not recognizing this and they are threatening to take my well maintained badge away if I don’t get my oil and filter changed. I am not going to do it twice

Also if you do it yourself it does not get counted because Carfax works with companies that are Carfax registered and if you use a shop or your neighbor next-door like me, who is a master mechanic does my work, I have the receipts and I still am being threatened to lose my badge because I did not go to a shop. I am a senior citizen on low income and there is a lot of work I can do myself. But Carfax will not recognize it even though I have receipts. So they can take their app and they can keep it because I am not gonna feel the pockets of some greedy dealer or whatever when I can do The work myself

I am removing this application because they force you to go to shops that they approve of otherwise your work on your car does not count. This is a rip off and I would not ever use car fax. I am removing it. I take very good care of my car but because I use my own skills and the skills of very good mechanics that are not on their so-called list, they are taking my badge away because according to them I am not cooperating. Don’t use this application because they will threaten you with badge removal if you don’t take your car all the time to their shops

I love CARFAXCarCare! I love having a means to digitally log my fuel ups and car maintenance schedules. And then, something happened. It’s just been recent that after every time I use it and then close CARFAXCarCare , the next time I go to open it, it logs my out citing some error message. When I attempt to login, it gives me another error message saying “failed to verify account” even though I’ve used CARFAXCarCare since it’s inception. I’ve gone through the hoops to reset my password via a web browser only to find the same failed response from CARFAXCarCare . I have found however that I can login normally on a browser with the same usual login info. The only way I have found to deal with this to delete CARFAXCarCare and redownload it. I’ve done this 3 times now. Can we please get some attention to this. I’m really not interested in deleting/downloading an app after each use!

If I could give CARFAXCarCare zero stars, I would! Where to begin? First off, for one of my cars for Oil Change, it shows “Start Tracking”, but in my History I clearly have an oil change showing that was reported by a shop that is part of CarFax. Even when I try to go in and manually enter the data, it still shows “Start Tracking”. I have a Self Service record that I didn’t enter, that I cannot delete. I’m trying to enter my tire info for my 2001 Mustang Cobra and it only allows me to enter 1 size for 4 tire set. My Cobra (as well as other high performance cars) has 2 different size tires…bigger size on the back. So, I changed the original record to show 2 tires and then went to create a new record to show 2 tires to reflect the different size changes. When I do that, it defaults the shop to a Self Service shop. I can go in the new record and change it to the shop that did the work, but after I save the record, it doesn’t hold the changes and defaults back to Self Service. It’s a shame that CARFAXCarCare, since it is tied to CarFax, doesn’t work properly and doesn’t show accurate information. I have 4 vehicles on CARFAXCarCare, and there is something wrong, somewhere for all 4. Good thing I log all service manually in a log book in the glove box of each car and keep all my invoices because CARFAXCarCare sure has its problems…unreliable and unstable.

CARFAXCarCare used to be great. You could track your car's maintenance and everything on it, and it would remind you when you needed an oil change or tire rotation, let you keep track of receipts for repairs, etc.
But they updated it, and now you can only add maintenance for "Carfax official" places. And basically the only places that do that are dealerships, which are more expensive to do anything.
This is extremely frustrating. I bought my tires from Discount Tire a few years ago, and was happily keeping track of rotations using CARFAXCarCare . But then they updated CARFAXCarCare , so when I got my tires rotated today, I can't add the record because it's not a "Carfax official" place or whatever.
I will not be using CARFAXCarCare any longer. You shouldn't bother to either unless you only get your maintenance at a dealership and don't want to keep track of DIY repairs.

CARFAXCarCare keeps warning me that I require an oil change when it’s not required for my car for five more months. Problem is that my car’s history accuracy is at the mercy of service centers that control my history. I just purchased new tires at 28,235 miles but the Tire company erroneously entered a record that my car has 48,235 miles. Consequently my registered mileage with CARFAXCarCare is always 20,000 miles more than I have driven my car. Therefore I get all kinds of warning messages on both CARFAXCarCare and via emails, that my car requires service for nearly any item that requires service.

Unfortunately the user can not delete or edit the record created in error by the Tire company.

Update: I have filled out twice their forms to create a trouble ticket. It’s been over three weeks and now I’m asked to fill out the same form, a third time.

****Update #3****

Should be ZERO stars. Customer service, what’s that? CARFAX has absolutely no idea. I email them, I contact them through CARFAXCarCare , nothing. nada. I still can’t change or update bad data. This is simply a way to keep the name CARFAX on your mind so you may be tempted to use the service where they make their money. Through CARFAX reports. Save your time, there are MUCH better vehicle apps in CARFAXCarCare Store.

****Update #2****

Still nothing from customer service. The recent update seems good but does not address the fundamental problem. A user CANNOT edit or change most of the info you enter. And if the preprogrammed values are wrong, forget about it. They will NEVER change. These facts reduce CARFAXCarCare to a fun but useless game.

**** UPDATE****
CARFAXCarCare is actually good, but DO NOT expect any kind of support, they don't care! This is a way to keep the CARFAX name on your mind in hopes you will pay money to use their service.

I was asked to be a beta tester for My CarFax and I thought I might be able to offer some suggestions so I gave it a try. I even had a FaceTime session with them. But, NOTHING has come if it or any of my suggestions. My suggestions may not have been earth shattering but at first they would respond to my emails, but No more! It's like CarFax is giving up on CARFAXCarCare , recent updates notwithstanding.

I installed CARFAXCarCare a long time ago to keep all of my cars maintenance records in one place and clean up some paper clutter. It worked good for a long time until last week when I tried to open CARFAXCarCare and could not log into to my account. I received a message saying that Carfax had detected commercial activity on my account and blocked me from accessing my account. I know for sure that my account was not used commercially as it’s only signed in on my phone and no where else. I emailed customer support and received a reply telling me that the mycarfax app is not for commercial use and that I would need to purchase a commercial account. My work is in aviation and we don’t use/need carfax for anything with airplanes so there’s no reason to tell me that nonsense. So I kept very detailed logs of our 4 cars and now ALL of that information is gone unless I pay $$$. I learned long ago that nothing is for free and have learned that’s true with Carfax! Do yourself a favor and keep your maintenance records listed somewhere else. I’m out 3 years of maintenance history now, all thanks to Carfax.

If you want to manage your personal cars, and only want updates on oil changes, plate registration, and tire rotation, your search is over; this is a good app for that. You can also browse through your reported service history, and with a VIN or license plate #, you can get a mini-Carfax report (but no crash/salvage data).

However, CARFAXCarCare can only handle 8 cars, so if you have a small fleet, it won’t work. You also can’t manage other things like air filters, cabin air filters, and other fluid checks, but you can add receipts for them.

I wanted to like CARFAXCarCare, but the artificial limits on number of cars and inability to add other maintenance means I have to find a different app to manage those things.

Very good app for tracking basic car maintenance history events. One feature that is problematic, however, is dealing with a missing fill-up when using the Gas Mileage Tracker. Although the Gas log allows the user to delete a previous entry, there is no way to compensate for a missed entry. This leads to an erroneously large spike in fuel economy as recorded in the Gas log and as displayed on the chart when the current fillup data is entered. CARFAXCarCare should be updated to provide an option to “delete the current MPG calculation from the data set” because it’s invalid. Another idea is to test for invalid range and added fuel quantities based upon prior averages.

I downloaded CARFAXCarCare to track service history on an almost 20-year old vehicle. What I love is that the service and registration history auto populated after adding the vehicle to my garage in CARFAXCarCare . It shows them by date and shop, and even lets me edit and search for the shop if it doesn’t show. The auto populate feature isn’t 100% accurate. What I dislike is that I can’t delete services that did not happen, only add others that aren’t showing. I’ll use a bit longer and just make notes under each service when it says something happened that is not on the receipt I’m also uploading.

CARFAXCarCare has a clean and easy to use interface but it is missing a key feature. I need to be able to set more maintenance reminders than just oil and tire rotation. I want it to tell me when I need to replace coolant or an air filter and when those will be done so that I can make a to do list for myself and knock them out all at once. For example, I need the reminder to swap coolant every 3 years as recommended for my car without having to scroll through and figure out when I did it last. Add that in and this would jump up to 5 stars pretty quickly.

I’m a certified tech, so I work on my own vehicles. CARFAXCarCare is good in that it lets you document your service work, except there doesn’t appear to be an option to allow these services to appear on Carfax History reports unless your a dealer. Really? Why not a paid for option for customers that take their cars to ASE certified shops to be able to record service work? The problem is Carfax history reports miss a lot of important information and are not reporting all relevant service work, which could easily be rectified by allowing car owners to upload receipts which would then put those services on history reports....C’mon Carfax, don’t just cater to “dealers” your preventing accurate information from being recorded, end users would be willing to have a paid option that would allow your data to be a lot more accurate overall...

CARFAXCarCare is great for keeping track of services on our 7 Toyota’s. I love how it’s intuitive enough to load a vehicle by plate number, automatically receives updated registration and/or inspection info, and does a great job of keeping up with mileage. However my two small gripes with it are: 1- I don’t like the new “confirm mileage” that seems to want confirmation weekly. 3 of our vehicles are driven very rarely and digging out keys every week to check mileage and confirm is kind of a nuisance. 2- I don’t like the maintenance schedules preloaded mileage choice. For example, tires... the choices go from 5,000 to 7,500 miles between rotations. I buy all my tires at Costco, they set a 6,000 mile rotation schedule. So I either have to choose 5,000 in CARFAXCarCare and go “over” on mileage for rotations or choose 7,500 and risk going over Costco’s 6,000 schedule because I won’t get a reminder on my app for 1,500 more miles. On a side note, what happened to the ability to change the order that my vehicles are in in my garage? I try to order mine based on how often they’re driven so the vehicles that see more use are at the top. Tonight I added a brand new vehicle and was unable to change it out of the bottom (latest) entry.

First of all, it’s free so not much to complain about there. I love the fact that it keeps up with information on the car based upon the vin. At a glance, you can see the estimated car value and any recalls that may come out on your specific vehicle.

I’ve only got two things I feel would improve CARFAXCarCare .
1. Scheduled service mileage at a glance. They give an approximate date at a glance but you have to enter a new screen to get the mileage for the next service. Small issue but a glance would be nice when I have so many vehicles in my garage.
2. A place to put part numbers for servicing of each vehicle would be great. Maybe in the “glovebox” there could be a place for oil filter number, air filter number, etc. in order to grab this, you’ll need to go to your maintenance history and find the last service done - IF you even recorded it there.

Posting this mostly for wanted enhancements. Like that I can see when next oil change, tire rotation are due but would like this also for the following: engine air filter, coolant flush, transmission flush, cabin air filter. And be able to set the mileage increment for those things. Make it optional to do for those of us that like that. I don’t always change those things exactly according to maintenance schedule so using your schedule really doesn’t help me very much. Having this capability would. Also, give option to set own increments instead of only being able to choose from a set list.

don’t review a ton of apps, when when an app legitimately improves my quality of life, I gotta do it.

I’m terrible at remembering when I had my last oil change, when the inspection is due or even when the registration is due. Fahgettabout remembering when to rotate the tires!

I would only think of checking a few times a year by checking various stickers on my or my wife’s car, and inevitably scramble to fix something a month or two out of date. If a garage didn’t have the stickers to shiw when an oil change is due, I wouldn’t go there. No garage would put a sticker for tire rotations, so they had no chance of being tracked.

If I remembered to check one thing or another and was not near my car to see the stickers, I would forget it by the time I was near the car again.

CARFAXCarCare puts everything at your fingertips, and even alerts you when something is due, including manufacturer recalls!

I recently traded my Infiniti G 35 for the Q60 LUXE and have been very pleased with the comfort and drivability not to mention how fast this car is. Since this is my first car with a turbo engine it took some getting use to the turbo lag but now not a problem. The car has beautiful exterior styling and interior is comfortable in driver compartment. I have no problem with the infotainment system even tho I have read many negative views. It has very good gas mileage I drove 320 miles in eco mode and use less than half of tank of gas and was not in conservative driving mode. This car drives well in all modes as I don’t have any plans on taking it to a track just wanted a car with power and comfort and the Q60 fits the bill.

Yes, it does help keep it track of our five vehicles. But entries take forever to register with Carfax and warnings about entered service continue showing. Constant reminders to visit App Store to 'upgrade' CARFAXCarCare are frustrating - no upgrades show as available. Easy to use, helpful, but the frustration isn't worth the effort, as today's oil change entries won't clear the warnings for a week or more, and checking to see if they've cleared only produces popups warning me to visit CARFAXCarCare Store to upgrade my app for better service. Might visit to see what else is available!

I discovered CARFAXCarCare after I bought a newer Ford Expedition for myself. First, you can add any VIN to pull up service records of a vehicle, so if you're car or truck shopping, it's a handy tool to look at vehicle history. Second, you can add your own service records, upload copies of receipts for parts and labor, input odometer readings, oil changes, vehicle maintenance, etc. You can add multiple vehicles to your "garage" and CARFAXCarCare even knows when your registration is due and sends you reminders. You can also pull up open recalls, maintenance intervals, and keep track of your tire tread lifemfor all of your cars and trucks. All of this is directly linked to the nationwide carfax database. Some mechanic shops and all dealerships automatically update service records into CARFAXCarCare, but if they don't, you can add them yourself. Give it a try, and embrace technology to make your life easier.

I love it! CARFAXCarCare helps me to get my car serviced done on time, reminds me and tells me how many more miles until my next service and the price range for each service needed. It also finds qualified shops near me;
As well as keeping track of my average mileage every time I fill up my gas tank.
-Right now I’m servicing my car and my Carfax app is already showing me that the car service is done... as I’m waiting for the technician to let me know that my car is done.

1) Maintenence schedule stopped loading. Had to delete vehicle from Garage and en-enter to get schedule to display again. Lost all the service history data I had entered.
2) Cannot edit service records that I've entered. Tried to delete and re-enter service record to correct some information, and discovered that you cannot delete service records that you've created!
3) Login works perfectly on iPad where I created account but cannot login on iPhone. Tried to reset password, but Forgot Password doesn't recognize my email address even though I can see the exact address I signed up with in the MyCarFax app settings on my iPad.

Disappointed. Wasted a lot of my time entering service history for nothing.

This is a great app to keep track of your cars maintenance. Unfortunately My CarFax isn't really a free app. I'm not sure what triggered it but I got locked out of CARFAXCarCare and the company is refusing to let me get access to MY data unless I upgrade to some other unspecified app for an unspecified amount of money. Even a kidnapper tells you what they want for a ransom, but not My CarFax. I'm going back to the old fashioned method of paper receipts and calendars while I try to regain control of MY data. Update: customer service claims that they can't get the data. They are incapable of executing a select * from on their systems. Apparently the data is located in the hotel California: once entered into the system it can't be selected out.

So from what I see tire rotation I put in last week because that’s when it was don’t as far as oil change that was done last month also Nh with front brakes . You people are telling me that I’m late on oil change and tire rotation but all that was put in just on Sunday my car was worth almost 7,000 now you telling me like 2400 , no thanks you people really don’t know what your doing so I give up bye bye

Does anyone from carfax read anything are you people that stupied I think your app carfax maintaine needs to come off because it does hold anything true we have to keep putting the information in ourself WHY stupied so if someone is read this from carfax fix things or take CARFAXCarCare down useless

I like and appreciate CARFAXCarCare for the most part. Been using it 6 months now & when it came time to rotate my tires and check my brakes.. (that’s one for the few things I have no issue doing myself and saving ~$50...)
my issue became that CARFAXCarCare does not seem to allow me to update that for myself. Furthermore it is only giving me the option to schedule the work at the dealer I purchased the vehicle from.. what if I wanted to schedule the work some place else? Or move to another state? So now CARFAXCarCare insists I’m way overdue for something I’ve taken care of myself :(

Overall love CARFAXCarCare , great for keeping track of maintenance, however the timelines don’t adjust properly, for example doing an oil change, still says an oil change is due in 3 months no matter how I adjust the reminder/interval setting (set to remind every 12 months). A few times it’s also completely lost entires I put in, making me put them in all over again, and somehow when I put in a DIY oil change it changed it to the last place I took it to (who only looked it over and didn’t do the oil change).

I’ve used CARFAXCarCare for a while and it is handy for keeping track of basic maintenance. However, it is supposed to allow you to enter the current odometer reading on your car. CARFAXCarCare estimates I have 42k miles on the car when it’s really some 1,000 miles less. I tried to change one of my cars mileage and get an error saying I can’t change the mileage to something less than a previous entry of 305,000 miles. Well, maybe I fat fingered the huge number, but now there’s no way to correct it.

The developer should edit app to allow owner to enter the current mileage.

After first setting this up with my four vehicles, I was very pleasantly surprised by how much data myCARFAX is able to automatically pull in. Very cool!!! But when it comes to manual entry, the interface is clunky and cumbersome. For example the spinner for selecting day of month (for a service date) constantly readjusts itself - so picking a date took me a full minute. Why not just let someone type in the day? If CARFAXCarCare team did some useabity testing on the manual entry screens and cleaned up that mess, I’d easily give this 5 stars.

I enjoy checking out various car prices. The site gives a person a chance to look up different cars & their options. It then lets you know if the price is low about right or a really good buy. If interested, you have the ability to contact the site. Also, if you plan to sell your car or trade it in this will give you an idea as to what others are asking for a similar vehicle.

I like the car fax app better than the Lincoln and Ford apps that I have used. It is very user friendly. It not only give you your vehicles value on an on going basis it automatically uploads when you have service done and information is added into the computer. You can enter DYI maintenance, upload receipts, photos ect. It tells you when oil changes, inspections, and registration is due. Nice app

The app works great at aggregating your maintenance records including non-dealer repair and service shops. But leaving a review other than 4 or 5 stars is not possible. After a recent oil/filter change and tore rotation I tried to leave a 3 star review a total of 4 times on 2 separate days and each time the message was “something went wrong, try again later”

I went to add a new gas milage tracker entry and noticed that several entries after 12/31/2020 are missing. I had just entered a new entry on 3/11/2021 and it was not there. I noticed an email that said my login had failed. Do I have to be logged in to have my records saved? This disturbs me that these entries are not saved locally on my phone and synced to your website. Why does it allow me to add an entry that is not going to be saved anyplace? Now my milage is screwed up because I don't have the receipts for the missing entries, cannot remember fillups from 2.5 months ago, and your app has no way to adjust. This is EXTREMELY poor design. I would be fired if I programmed anything that lost data like this. Now I have to go back and start saving receipts again to protect against this occurring again. Something I thought your app would prevent me from having to do. Very disappointed. Your app should NOT allow an entry if I need to be logged in or it should store the entries locally until a sync has been made once logged into account.

All the information on my car care app disappeared - how do I get it back?