Find, search and browse used cars with CarMax, America’s #1 used car retailer.
Download the CarMax app today to shop and find the right car, truck, or SUV for
you. Save time car buying with CarMax and search a nationwide inventory of
Listed below are our top recommendations on how to get in contact with CarMax: Used Cars for Sale. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CarMax: Used Cars for Sale. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CarMax
It’s supposed to be a unique experience. You find a car online, reserve it, go in for a test drive then decide to buy or not. The problem is the employees can’t even follow this simple concept. I found a car and requested a transfer only to find out the dealership allowed someone who came in hours after I reserved to hold the car. I called and complained to a sales manager about CarMax being unable to follow its own policies and he eventually stated he would drop the hold and allow me to come in to test drive the car. 30 minutes later I get a call stating the other person had already come into the store to “run credit” yet wasn’t actually picking up the car until 4 days later 🤔. As I said just another car dealership pushing the sell of a car mindless of the policies that supposed to make carmax unique. Nothing unique here.
Whoever designed this app needs to go back to the drawing board. It doesn’t work. Won’t save searches (you click the pin to save a search - then when you click on “my CarMax” and “saved searches” it says your saved searches is empty.) Same with trying to save cars. I had 5 cars saved and it consistently showed only 2 of them. It also ignores filters (I had a specific model in my filters and the app kept bringing up models I wasn’t interested in). It also is supposed to notify me when a new car in my search arrives but it doesn’t. Probably because it won’t save my search. Don’t bother with this - you’re better off using a laptop and just going to the website. Emails to CarMax about this go unanswered.
I wish I could say I have had a great experience so far but I can’t. I have had problems right away with the car. I decided to get warranty and it was a waste of money. Every single time I have gone in to try and fix my car they always tell me there is nothing wrong. There is STILL something wrong with it and nobody is willing to try and find the problem. Either they have mechanics that don’t know much about cars or they don’t care. So I paid for a car that was honestly way more than it should have been and the warranty has been a huge waste too. VERY disappointed in CarMax. I trusted them but I will never get a car from them again.
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