Contact CarMax Support

by Sam Kouvaris

I bought a Mustang GT from car max. It was shipped from Tampa which I had to pay for to buy there automobile. Once I received the car it was dirty and mud on it from transport and being parked on a dirt lot. I bought it through a salesman named Oliver on Atlantic in Jacksonville. I found several issues and left 5 messages for Oliver to call me, never did. With in 7 day period because he didn’t want it backI found water in door. It had been wrecked. Over spay on rear rim from body work, not on car fax and wasn’t inspected by car max. Had paint run on back bumper 4 inches long😂. It also has crooked exhaust. Aux Input not working. Chips all over car. Wasn’t cleaned before pick up. Service manager was rude and refused on 2 occasions to look at it. I don’t think I should pay full price for a wrecked car. All aspects prove it was wrecked. Not a responsible dealership. No one calls back when they are wrong. My names William Dawson look forward to car max rebuttal. Also dent above passenger door from someone breaking in. To many problems to list. Don’t want to give car back, just want price adjustment and repairs, but car max made sure it passed the 7 days. So sad for a so called premiere car lot.

by SweetSolitude98

I’m a big fan of CarMax. The buying and selling used car experience is second to none.

I’m surprised that CarMax put out something like this. It’s buggy in the search area, where it should be perfect. At some point saving a car doesn’t work. You click on the heart but when you’re back to the main list the heart is not red. Applying different makes and models messes up the main list, even if you remove all the filters except for make and model...only one car shows up.

But the thing that bothers me the most is the inability to filter cars based on their history. You cannot filter out cars that were in accidents! So you have to scroll down to the bottom until you get to the vehicle history report, click that and scroll some more to see if it was in an accident. Now, if there were only one or two cars that were in an accident that would be fine. But one search resulted in better than 80% of the cars in my list had a bad history. Most of my searches were like this. So the majority of my time spent in the app is reading the history of bad cars rather than shopping for quality cars. Couple that with the broken filtering and it’s just not worth my time.

I hope CarMax fixes this. The way this app works is opposite to my experience with CarMax at their store. I have bought and sold a car to CarMax and both times the experience was exemplary. This app is another story.

by Njhhehhdjjsej

I haven’t even had my car for a full year it’s been to the shop at least once a month this time I took it to the dealer because my transmission had problems for the third time dealer says I need a whole new transmission. Mean while remember the warranty doesn’t cover more than 7 days of rentals and they won’t start coverage until they approve it. Then they tell me the warranty doesn’t cover the full amount of the transmission you will have to pay $4000 out of pocket or get it towed to another place meanwhile it’s been a whole month I’m still paying for rentals not only that but the warranty is supposed to cover any fix in the vehicle as long as it doesn’t cost more than the base price. They refuse to pay now I’m getting pushed around with a warranty that is no longer even void. I’m going to have a letter sent over from my lawyer as well because I don’t think this is right.