Contact Caribou Coffee Support

by Katie0_25

I used to love using this app to place my orders. It was great being able to place my drink order and when I get to caribou have it be all ready to go. Until today. Today I placed built my order and even used a reward to get a free drink added funds to my card then placed my order. At first I wondered if it was really placed because it didn’t give me the normal screens when I was done, but they subtracted the points from my account for my free drink so I assumed it was placed. Half an hour later still waiting for my order at caribou only to find out it didn’t place my order. Very, very, very disappointing and no one at caribou could help me which was even more disappointing. They wouldn’t even honor my free drink which in the app said I redeemed and I showed but it didn’t do any good. We go to caribou often so it really ruins it for me especially with everything else going on in the country right now. Very sad and disappointed!! Beware this can happen and good luck to you if it does. Hopefully it turns out better for you than it did me!

by RePlaY_babE

This app is still not that user friendly.. I have tried twice now, once months ago but was quickly discouraged, and now this morning, to simply add my card information to your app since I do not have a rewards card... I did not think I needed one to be able to order. Both occasions I was given a pop up notification saying my information is invalid, so I am confused, as I am still holding my card, all information typed correctly.

The only other thing I have noticed, is searching items is not an easy task, I wanted to know what types of drinks you carried with bubbles. I had to google search it, as your app does not let you search by keywords. The next thing I tried was looking up sandwiches, I got one sandwich in the results. Disappointed.

I will never stop loving Caribou coffee, but I can’t promise I will bother with the app to try to order again. It’s merely a downloadable, scroll through menu at this point. I have no other use for it.

by 💙JessieKay💙

I love their drinks. They had forgotten to give me their promo gift card and told me I’d have to contact corporate. We asked for the number. We called it on speaker and it ended up being a sex line. We called the caribou back and they confirmed the number. We doubted that the number was typed wrong. We typed the same number again, again this was a sex line. A line played in front on my nephews. I’m so upset at them. They still wouldn’t do the $5 gift card they stated that the manager was to busy and to call cooperate. We waited an hour and went back to caribou in person and the manager paid $5 out of his own pocket for the gift at. I’m mad about this whole situation. He shouldn’t have paid for the gift card. The number given shouldn’t of been a sex line and a confirmed cooperate number that they gave twice to me.