Contact Find Child Care Support

by DustinWoggerman

While searching for a nanny I downloaded this app and another, ultimately went with the other because of the quick responses so I did not go premium on this one and here are the deceptive and poor practices that this company does:

1. I went to delete my job posting on the app, there was no way to do this or cancel it. I logged on to the website but on there it shows no job posting under my login as I continue to get applications. I feel bad for people applying since this just feels like a tactic to keep their site populated.
2. I went to cancel/delete my account and you can’t simply do that, buried in their website is a form you have to fill out to get your account canceled. Not available on their app. Again, probably to keep their statistics high.
3. Fun fact, even if you cancel your account, there’s a nice disclaimer saying if you don’t cancel your subscription through Apple, they will keep charging you even without an account. I highly doubt this is an Apple issue.

by &dedggfggbfth Gf Rgthftgrgryf

I am searching for an afternoon caregiver for my 2 children, so I decided to try Sittercity. I downloaded the app, created a job posting, and paid for a 3-month subscription. A few hours later, I tried opening the app again but could not log on. I tried resetting my password numerous times, but still could not log on. Finally, I reached out to customer service via the Sittercity website. They responded that my account had been removed, but provided no explanation. I asked for a refund, but was told I had to go through Apple. So I submitted a request through Apple, but apparently have to wait another 48 hours for them to process the request. I still have no idea why my account was removed, or whether I will get a refund of my $71. And I’m no closer to finding a caregiver than I was 2 days ago, when I started this process. Thankfully there are other players in this space. Consider using them and spare yourself the frustration.

by Jos.PSB

We need to find a sitter for my daughter, and so I tried logging in for the first time in a while today. But, even after changing my password, I was unsuccessful and told to contact their customer service. The person I spoke to was nice enough, however, I was told that my account was cancelled for the possibility of three vague reasons. As per company policy, she was unable to explain what led them to cancelling my account, but reiterated it had to do with one of those reasons. So, I’ve been left in the dark with no explanation, or the chance to even explain any perceived misdeeds on my part. I could open another email account to register again, but this review is the last bit of effort I’m willing to give to this application. Which seems fitting, given the amount of effort they place on trying to keep customers.