eDreams: Flights, hotels, cars Reviews

by Scrambler2013

All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by this app! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!

by Furuigakko

Good luck if you need any customer service. They lack customer service: long phone wait times, a non-functional email address, a fake Twitter support page. I’ve been waiting to get a simple refund for months now; I have all the documentation required. Lack of response and very unprofessional when I do get one (they repeatedly ask for my email and booking number when all they have to do is scroll up in my Twitter DM). About eDreams itself, this is when the problem started. About to book a flight, eDreams timed out during the payment stage. So I book directly with the airline instead. Hours later I get a confirmation email from this app; now I have a double booking. I keep the direct airline reservation because I don’t want to reward a company with a poorly designed app. 2 months later this matter has not been resolved. User, buyer beware: this app will not help you. Scam Dreams is more appropriate for this joke of a company. You guys are ripping consumers off!

by C771456

I have been notified my flight has changed multiple times. It gives me instructions to log in and accept or request a refund. There isn’t any place to actually do this. I sent an email which wasn’t easy to find the address. I did get a response a few days later to wait until a week before our schedule departure. I understand, during these very unusual and trying times, personnel is short and everything is backed up but I believe I am owed at least some assistance on what I should do at this point.

This was my first time booking through this app and I promise you, it will be my last. I suspect I am out the money I paid to book the flights and I have no where to turn for help.

by Formerowl11

DO NOT USE this app!!!!

I have been flying for 20 years and can say I’ve never experienced anything like this before. When you purchase a ticket and it states “carry on bags included” and then you come to find out that it was marketed incorrectly (aka no bags included” their team had responded with nothing other than making me feel like an absolute idiot on the matter. I’m blown away by their lack of empathy and response with all of this and have now been charged more than double what I originally paid for the flights purely because they marketed it completely incorrectly

There are hundreds of sites out there that do the same thing, I highly recommend you find ANYONE other than this app to purchase from.

by Mj

The lack of customer service I received from this company is extremely sad. It has been 4 months since I require a refund on my trip that was cancel.
It is very disappointing to write this review because not only am I missing the money from this trip but we also wasn’t able to go on our vacation and now having the hassle of trying to get someone from this company to assist me is becoming very time consuming.
Our vacation started in December just a four day weekend the airline cancel that vacation and we had to wait about 6 hours in the airport just to see if we were able to receive a refund but we were told that this company used a different credit card and the refund was going to be transferred to their credit card not me credit card. Now they’re trying to blame it on the airline saying that it’s taking the airline more than three months to issue a refund.
But in the airport I will I was going to get my refund if it hadn’t been for them using a different credit card than the one I provided now I’m left paying interest rates on my credit card and this company doesn’t respond they have only sent me to ((Kris! I'm a chat robot)) One word of advice do not get eDreams do not purchase airline ticket from this company they do not care for their customers.

by Zatie D

I tried to get my board pass and it said see attendant, my friend need a wheelchair so I thought that was why. The conformation I received was invalid and I couldn’t print my boarding pass. United they booked it then two days later canceled it. I was so upset! Tried to get ahold of someone and all I got was a robot. Finely found a phone number on the internet and got a person after waiting on hold for 30 minutes, the person did not speak English and the flight was boarding. He continued to say no conformation asked to speak to a manager and he gave me a different confirmation number and I was able to get my boarding pass. I was so upset. My flight was delayed so I was able to still take my trip. I did get to the airport 4 hour early too.

by Melin M.C.

The only good thing about eDreams has to offer is cheap prices. My flight got canceled allegiant send a refund and this app use a different card number that was not mine to pay for my ticket they kept the refund and I still cannot contact them. Going through security my boarding pass, which I was using through the this app app was showing up in valid and I have to go to the desk and pay for a printed version of my boarding pass I spent two hours waiting for allegiant representative to answer the phone for them to inform me that this app is known to be very fraudulent!! On top of that when my flight got canceled I did not receive a notification for over an hour after, informing me that the flight got canceled. Luckily, I was already there and had paid for a different flight.

by IPAD216GIG

I got directed to book a flight at this app from kayak. Kayak was showing Them as the cheapest. Once I booked, I realized I was charged a booking fee in addition to the gate shown which meant they were no longer the cheapest. I canceled right away and booked directly with the airlines. When I wanted to contact them for the refund processing, there was no way to chat/call unless you install eDreams . After installing eDreams , I started a chat with a bot and asked to talk to an agent. They put me in the queue with 35 minutes wait. The bad part is that eDreams will ask every 5-10 minutes if you want to stay in the queue abd if you don’t respond in 2 minutes, you will lose your number in the queue. Why? It seems like they discourage talking to customers. Will never use them again.

by Wfcinkr90

I have used this app for the last 4 years for my traveling . I never had an issue till I had to call about my flight and transfer time . I never had this type of experience before with over the phone customer service. I asking to increase my transfer times (i was flexible with dates ) . I was told to call back every 25-15 hours to get updates . I did this for about 4 days till I lost it . The customer service rep would cut me off while talking. They would mute me middle of talking . They keep confusing me , telling me I said this and not that . I felt like trash every time I got off the phone with them . I did yell at the manager because he just kept cutting me off and not letting me speak. I felt like I was getting scammed and gas lighted by the csr and the csr management. I am very disappointed in this app for having poor customer service .

by Jbroark

I bought a fly to a Mexico though this company page, I paid a very expensive one because I selected an extra option so that I could cancelled immediately as they offered. 2 days after that I te to canceled and they told me it could take 6 month because, they said, companies have to much cancelations because of COVID (???). I
Called them but the don’t answer. There is not other way to contact them. Cancellation is pending since a month ago. But this is not all. They are not online with airlines, they took muy credit card data and purchased in Aeroméxico the most cheep flight with not cancelation option, which I never autorized. And charged the extra cost for them apart, 3 times the cost of the
Ticked they buy without my authorization. So, never use eDreams.

by HorsemanYJ

Last month, I booked an international flight for a family emergency. It was 96 hours prior the flight schedule when I made reservation. Because I had to travel with my pet dog, I had to add her on my flight ticket 48 hours prior the departure time. So I called the airline to add her.. I gave them my reservation info and they said it didn't exist. The reservation provided by this app didn't exist.😇 So I called this app at least 5-6 times to get refund within 24 hours of reservation and even after that, they didn't refund my money and until now, they have not. They have worst customer service. Their refund system is most terrible one I have ever experienced. If you are used to those flexible refund systems that most American travel agency websites have, then try to avoid using this this app. They are unlike what you experienced. I tried to save less than $100 and I lost whole $600. I definitely DO NOT recommend eDreams/website.

by CooleyDaDon

Be careful calling into customer service, super fishy. I booked a flight through them, and they sent me a $60 gift voucher to use towards my flight. So I called customer service to book another flight and he asked what the voucher number was to deduct the cost... didn’t book the flight and they took the voucher. Also I am a prime member so I called in to make some changes and they asked me for my email which is reasonable.. but then they asked for the password too??? That was super fishy to me. Still waiting on a refund from these people from JANUARY… it is now July, at this point it seems like a total loss. And of course everybody is Indian lol that doesn’t make it any better, no offense. They tell me something different every time I call them about my refund from a canceled flight. THANK GOD I had other money because I would have been stuck in the UK, and I live in the US. Had to pay full price for another ticket home and still haven’t gotten the money back from the flight they canceled. DONT USE THEM PLEASE

by Dachael

TLDR; this app took my money and never booked my ticket. Ruined my flight and the end of my vacation.

I purchased a flight through the this app website after being redirected by a search engine. I downloaded eDreams and received my confirmation number and everything. Only when I got to the airport, the airline informed me that this was a third-party confirmation number, and that I needed my airline confirmation number, which was suspiciously missing.
I contacted this app customer support every way I could, told them it was an emergency, and kept getting redirected to places I had already been, and used all the time I had put into getting there early. Turns out that this app took my money and never actually booked the flight. The airline had absolutely no record of me or my ticket, and the this app app wouldn’t even let me request a refund, since you can only request refunds once you have your airline confirmation number. I had to get a different flight to a different city and take a bus home at 4am. What an absolute nightmare.

by Adelina91

The company is not consistent with their “policies”. Makes me think some are made up to profit as much as they can from you. I’m writing this review because of 2 different incidents. One time I booked a flight and 3 months before the flight I had a health problem and had to cancel the reservation- no refund from their end of the line. Fine. The other time I book a flight, I make sure I put my passport name as a passenger except eDreams saves the as the passenger the name that was on the credit card I used to purchase the ticket. All my other inbound flight have the right name except the this app booking. Didn’t even noticed the problem until 2 days before my flight. I call them to tell them about their mistake and they say the only thing they can do to fix my name is to cancel my reservation with full refund (2 days before my flight i get full refund but not 3 month before my flight like my previous reservation) and make a new reservation with the new name and pay the amount the ticket costs now. WHAT THE HECK! Never again I’m deleting eDreams and never use this company.

by Charkieta

This company doesn’t honor their prices…. They make you pay your trip to hold the low price they are offering but they don’t purchase your tickets, no booking confirmation after 24-36 hours after. But your credit card has been charged immediately. Once you receive the confirmation 36 hrs later they notify you that some parts of your itinerary has been canceled by the airline. They don’t refund the money because they said is already paid to the airline. So you get stuck trying to find a refund with the airline if you are not able to travel either because you don’t have your complete itinerary or you can’t find another flight to make it happen. Long story short don’t buy flights with this company!!! THEIR PRICES ARE FAKE! You won’t receive customer service neither by phone or chat!! The worst service and attention to customers. They take your money and you end up finding another flights somewhere else but they still charged you and refunds are directly with the airline not with them…. YOU WILL END UP PAYING DOUBLE FOR YOUR FLIGHTS

by Venissa1970

DON’T EVEN BOTHER TO DOWNLOAD eDreams UNLESS YOU WANT TO GET RIPPED OFF!!! I have never given a bad review to an app, but wow was I really disappointed with this one! I booked a flight and I had to cancel it. I tried to cancel on this site but because it was a low cost airline I had to cancel through the airline, which I did. The airline cancelled the flight and refunded the money, but it was refunded to this site, because that’s who I purchased the ticket through. So I have been trying to get a refund from the site and cannot even get through by email, or a chat or the phone! Worst customer service! They had me chatting with a robot who said I could not be assisted until 7 days before my flight so I tried to contact the site 7 days before my flight and now they have no record of a transaction! Still have not spoken to anyone, or received any kind of response! It’s over $500 that that I paid for the flights, and obviously I don’t have that kind of money to throw away or I would not have sought out a site for discount flights in the first place!!! If I could give a negative star I would! So disappointed!!!

by Heyy166635536738:

We have bought a ticket through this app, and a day before the flight we ended up testing positive for Covid. And that’s where everything went downhill, I call the costumer service line several time no body wanted to hear or listen. Some of the employees even yelled at me. So two months later I get in touch with someone willing to listen, and they tell me to send in my Covid results, and they told me to wait 24-48 hours, and they have been telling me this for almost a month. And a couple of days ago I call to see if they could just reschedule my ticket, and they automatically just told me that the airline said that they couldn’t, and on the airline website it said if you contract Covid they would be able to work with you. So I finally get in touch with a supervisor, and asked him did he get the Covid results and he looked through the email and said yes. And said that they were going to call me back and till this day I haven’t heard back from them. Please please please save yourself the trouble and DO NOT USE THIS COMPANY. It is better to pay a little more through the airline, that way you know that you have some kind of reassurance.

by Hdudnx Ksndn

Hi, I’m Nhan Le, one of this app customers. I will be straight forward and share my horrible experience with the company and also eDreams.

I booked the ticket with this app agency from SFO to Singapore with Singapore airline. Then I got online on Singapore airline to check the booking reference # but I couldn’t find any available flight. So, I instantly download eDreams and make the cancellation within less than 9 hour of booking. Then they informed me that the cancellation request had been process. But nothing changed until the next couples of days they sent an email saying that they can’t cancel the ticket even though the flight I booked with them wasn’t available. And no refund had been processed. I lost my money.

After a week or so. this app app still shows me that my flight is still available. So I called Singapore airline to check directly. They inform me that there is no such flight. Then, I called eDream customer service to asked about the ticket. After checking the flight, they told me that it’s not available and had absolutely no solution. Despite the fact that the flight got cancelled and they provided no update.

by Zken95

TL;DR: Horrendous customer service. Lost out on $ booking through them. Do NOT use this travel agency. I usually don’t write reviews for apps but my experience led me to write one to warn others about this app. Their customer service is horrendous, eDreams is poorly designed and there is no way to get in contact with them for a simple refund. I booked a flight through them, but the airline cancelled the flight and issued a refund to the card they used to purchase the flight. However, my own card was still charged. The airline indicated the dispute would be settled with this app as the refund was issued. Their chat bot is useless on their site, there is no # you can call, most of them don’t work, and their social media platforms are not monitored/or used. Granted it was not a lot of money as it was a low cost airline carrier, but reading through other reviews; some people are in the same boat at a loss of thousands of dollars. Do NOT use this travel agency!

by Loretta Lo

I thought I was booking thru Kayak. When I chose a Frontier round trip, suddenly I was working with this app instead, though within the Kayak app. I expected the low price of the flights to be added to with luggage fees, etc. My total cost after paying for luggage, customer service fees- what??!!- was $220. Okay. Then I received confirmation emails from both this app and Frontier. Frontier total cost was $136. So it seems to me that I was scammed into paying an additional $84, which was charged to my card immediately. Very disappointing. I guess the point of this app is to act as a sort of airline concierge, as they check you in automatically. This was not made clear when I was simply attempting to book an inexpensive flight.

by Mrdday

I didn’t get to fly with this site...
I booked it the flight, and my status is still currently “pending”. It charged, refunded, and charged my account several times and now I am at the airport, missing my flight and I have to figure out an alternat, likely more expensive plan. I’m totally screwed because I need to go and the next flight isn’t for hours, and now I’m gonna have to spend extra money at the counter.

I must now find their email address and cancel this whole thing with them. And they’d better give me all of my money back.
So stupid. Thanks for screwing the entire thing up. 👎🏾

by RescueB

I can’t believed they didn’t confirmed our booking going back from Palawan to Manila had to make another booking that cost me twice the amount. Your customer service admits their mistake but didn’t help me make another booking on the same day. I have meetings to attend that day. I missed out on one and cost me more money to re booked somewhere else. Plus, We had to wait 5 hours at the airport! Very disappointed with your service! 1st and last time I’ll be using your service!

by HerFuzziness

The days when apps gave you discount flights and actually honored them are clearly over. For months now, literally all of these apps (Kayak, Skyscanner, Momondo, etc.) all advertise the same “bait” prices indefinitely, then double or triple the price once you click on the link to pay. this app literally says “final price” at the TOP, then triples when you click to pay. Gonna hafta assume these app creators are actually conspiring with the airlines to make it appear paying retail is a bargain compared to a trumped up bait and switch price. What a shame.

by JCA15151

I was somehow misdirected to this website but was willing to give it a try. Rates were MUCH higher than booking directly(found that out later). After i agreed to a price, I get an email 10 seconds later that the price is higher by $5 and I have to “confirm” my travel. Tired to call them after hunting down a (hidden) customer service number — no answer; just dead air. No response to email and no visible way to “confirm” via the website. Finally, entire trip was canceled (winning) and I rebooked directly. Never again.

by D0n B

Dumbest airline is Jetsmart. Nobody available for checkin until 3 hours before flight. The website is all spanish. They charge $8.00 for seat assignment. While i was ist at the front of desk and they put the line behine me ask go back to end of existing line at Peru lima airport. They canceled morning flight and they offer some Chillean momey i ignored. Don’t sell Jetsmart thru your service. I will not use edreamas long as it exist in your reservation system. It will provide to other travellers.

by DuffDeeGear

If I could rate this app with no stars I would. I booked an emergency flight yesterday due to the passing of my brother in law and when I called this morning since I hadn’t gotten a confirmation email; they proceeded to say that they hadn’t booked my flight and the price had changed. Since I didn’t have a choice I said fine until they told me that I could no longer get onto the flight that I had previously scheduled. The pending charge is still on my account yet they did not provide the services as requested. I will never use this app again for anything. I will provide an update to this review once I find out if they are going to cancel the pending charge.

by Mpilchuk

There is a pop up at the top middle of the screen that says 'Tell us how you are enjoying eDreams ' and the only button to click on says 'I like it'. This is not the place to ask for feedback. Wait until I use eDreams to ask.

As I was adding in the 'Stored Travelers' area, after I put all the info in the fields, eDreams crashed loosing my info.

There is incorrect info being pulled up in eDreams . IAD is not in Arlington County. This is probably not the apps fault. It is probably pulling info from elsewhere.

The developers were quick to contact me about my original review. Unfortunately the link to contact them directly only took me to the main web site.

On the plus side:

It did correctly retrieve my reservation when I asked it to, so that works.

It seems to be maintaining the correct data in my stored travelers area.

by Jamassar

I’ve been trying to change a flight and eDreams just directs you to a phone number. I’ve tried 3 times but the automated selections do not work. “Please press 1 to change your flight, etc...” I keep pressing 1, trying 1#, #1, calling back and trying again. This is frustrating since it seems like something that should be covered by eDreams or at least direct you to a working phone number.

by Agogo2

Like everything I purchased so far (international flight+hotel)... but, I had to change my travel date, which was no problem when I called it’s 24/7 customer service. I paid extra and the service was prompt. The problem is that I don’t get any updated information on the website, nor on eDreams . I called 3x in two days and each time the customer rep told me to wait 3-4 hours for eDreams to update.
First of all, 3-4 hours for an update is ridiculous in now these days. Secondly, I have waited nearly 24 hours and still don’t see my new travel date. No sense of guarantee and confirmation.
Conclusion: not agile for any change of plan.

by For A Purpose.

Searching for a hotel and eDreams popped up. Great to be able to plan trip all from one app. Coincides dates for you your other plans while there along with events and car rentals. Keeps informed with emails and suggestions. A 5 star for sure.

by Azucena Macias

Great only service. I like how fast it gives you the results when searching for a trip. However it took me several times back to book the same search while I was processing the payment. It kind of scarred me thinking that it was a scam. This is my 3rd time using this page and I really love it. I witch I could see the translation of euros payments in US dollars at the time of purchase. That will give an idea of how Mach I am paying in USA dollars at the moment.

by Panda4s

I went to Japan 2015 price was awesome!! 💯I did use this app so many times I can trust more then Others you can see pictures if you want to book hotel and location. I’m going to use this weekend for only hotel. Weekend go away for girls night!! 🤗👯‍♀️👯‍♀️🥃🍷🥂🍻🍺🍸🍹

by Jasbleidi

Very easy too used. The only think I didn’t like it is that the fly times while booking do not have am or pm on the times which make it very confusing.