Zendesk Chat Software
Company Name: Zendesk
About: Zendesk is a customer service platform that builds software to empower organization and customer
relationships.
Headquarters: San Francisco, California, United States.
Zendesk Chat Overview
What is Zendesk Chat?
Zendesk Chat is a live chat software that allows businesses to provide better customer support through the app. It is available on iPhone and iPad and provides many features available on the web dashboard. The app is trusted and loved by enterprises and small businesses worldwide, with over 200,000 websites already using it.
Features
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View.
Official Screenshots
Product Details and Description of
Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard. Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app. Benefits of using the app: - Manage, monitor, and reply to visitor conversations from anywhere - Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor - See who's online on your website in real-time and engage with new leads on your website - Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support - Encourage better agent collaboration on the go with agent-to-agent chats - Improve agent response time and reduce typing time with the shortcuts feature - Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off - On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View
Top Reviews
By Jamesvp23
Excellent and much improved
I've been an avid user of the Zopim software for many, many years. The web application has had issues throughout the years and I can confidently say that it's almost flawless now. It's an integral part of our business The app has unfortunately been less reliable. They've come out with an update now to fix the mobile apps connection issues and I believe that's a huge step in the right direction. I've seen it improve. A few months ago we were considering having to leave bc of those issues (you think it's running in the background but customers are trying to chat with you and you're unaware of it). It was the first time we thought about leaving and then they came out with an update that gave it a huge jump in reliability. Mobile is the most import aspect of almost everyone's business now and I'm glad to see they're putting more time into the mobile application. I give this a 4 star for excellence but hope the last little connectivity issues get resolved.
By Online808
love this app!
ok so when i first opened this app i had a hard time logging in so i thought it was a piece of "waste of time". then one day the option appeared on the app that said "log in with your Support Account" as opposed to only a chat account i am assuming. then after i logged in with my support account this app has worked amazingly and is in real time. so convenient for those that have have a small staff of 1 and still want to provide amazing customer service without being tied to a computer. I always have my phone on me so i can respond to users on my site when ever i choose. LOVE THIS APP!
By IQThink
Amazing (rare review)
Rarely do I rate apps in any App Store. Not because I don't think a lot of the apps I use aren't amazing but because I just don't put the time into writing thinking it may not get read. But this is the exception. Even if it is not read I have to share how amazing the web app and its accompanying iPhone app are. I am astonished how it just works. Not complicated at all. Instant... and I mean instant notifications on the website when I switch statuses. It is just a phenomenal product. My hats off to the Zopim team!
