CapStar Bank Pocket PassPort Reviews

by J-Mo5

It has always been hit or miss with CapStarBankPocketPassPort. More miss than hit. Occasionally I can look at my accounts, but it’s rare that I have back to back success when I try to access CapStarBankPocketPassPort. I usually get error messages. Contacting support only gets you an apology.

by KAlexB2000

I hate CapStarBankPocketPassPort because I’ve updated my password twice and I still can’t get in to CapStarBankPocketPassPort. I’ve even uninstalled and reinstalled, reset my phone and still nothing. I don’t know about you but this bank is really annoying. And this bank has messed with my card on multiple occasions so thanks but no thanks.

by Volunteer Firefighter 858

Had many issues, doesn’t update for days, no notifications, says the application needs a update when there is no update available

by Acteague83

It’s supposed to have facial recognition but most of the time it doesn’t work. I want to check my balance and it keeps giving me tutorials. Stop it. I’m about ready to switch banks

by Clem2877

CapStarBankPocketPassPort constantly crashes and has so many bugs and issues that I’m amazed I can ever get anything done. Ready to ditch the entire bank it’s so frustrating

by Kclayton401

CapStarBankPocketPassPort is the worst bank app I’ve ever used. I can’t even have the account on multiple devices for some reason. Maybe y’all should update this thing.

by JuxtaGirl

NO THANKS! ‘Face Recognition’ TURNED ON is the ONLY option enable to use CapStarBankPocketPassPort.
Good luck if there’s your account is a
joint-account.
Capstar must offer an option to use FR or not to use FR. Simply useless.

by Brandie Sky

Will not accept Face ID. Why does it keep asking me to do things I do not want? I love my bank but I hate CapStarBankPocketPassPort.

by Luvd0gs

It’s terrible. I have nothing but trouble. I miss Athens Federal! Their online banking was great compared to this idiotic pain in the neck bank. My rating is zero!!!

by C From Tn

The Capstar app is very unreliable and very user unfriendly.

by Jkeeton

Ok so CapStar customers are the last people on the planet that still must keep a check register because their mobile app is nightmare. After months of complaints a lot of the bugs were worked out, then bam out of nowhere, tonight you cannot login to CapStarBankPocketPassPort anymore. So I call tech, she says, “login manually on CapStarBankPocketPassPort and keep trying it and eventually it will just work”! My password and username is correct btw because I can login in a browser. What kind of tech support is that? So I uninstalled CapStarBankPocketPassPort , reinstalled CapStarBankPocketPassPort , uninstalled CapStarBankPocketPassPort and turned off my phone, and then reinstalled CapStarBankPocketPassPort , to no avail. Nothing. So I call back, then some guy says, did you enable Face ID? Well not only did I enable it, since it comes enabled when you download CapStarBankPocketPassPort , I turned it off and closed CapStarBankPocketPassPort and reopened it, manually logged in, and reenabled Face ID. For the love of God, please quit assuming we are idiots. How could an app have such poor reviews and such a low rating, and tech support still blaming us? We were with our old bank for years, CapStarBankPocketPassPort worked fine, and never had these issues, I seriously would hate to have to leave my bank because of the people at CapStar. I love my old bank, and the people still work there. They are the kindest and sweetest people, I don’t want to lose them because some corporate bank doesn’t want to spend the proper money on developing a proper mobile app. CapStar should have used my old bank’s app. You could literally call their tech guy personally, describe the issue, and he would have it fixed within a few hours. CapStar took over our bank over a year now, this has got to be fixed! Please! Don’t make me lose the people that work at my bank because the banking system has become so unreliable at no fault to them. They are some of the kindest and best people in our town. They thought they was helping our community with the merge, not looking so good, because they no longer have any real power and that is awful. We rely on our bank. So please do the actual work, and fix CapStarBankPocketPassPort! Looks like it’s broken for good now!

by Grandmud

This is a terrible app. I agree with the previous review. It doesn’t work half the time, it’s hard to get into sometimes and says I can have touch ID but won’t authenticate it. I really think this is a pretty sorry app.

by Druznak

Have never gotten an update when spending even though I have selected Notifications On

by ADR1RU

While I consider banking by txt msgs an archaic way to do so, at least it does work with Capstar! Meanwhile all CapStarBankPocketPassPort ever tells me is: “The data network is busy or unavailable. Please try again or come back later.”

Well things finally got a little better. After calling 877-258-5268 and speaking with customer service, I was informed there is no way to get into CapStarBankPocketPassPort until you first go online (via desktop computer) and turn ON mobile banking. Even then it took multiple login attempts -and- security codes texted to me to ever gain access to my info.(i.e. two calls to my home telephone number, each asking for a security code, plus two other/different security codes text’d to my cellphone.)

Anyway, I did finally manage to access my account using CapStarBankPocketPassPort .

by Debbyfurst

For the most part CapStarBankPocketPassPort has been easy to use and I’m able to deposit checks pretty easily. However, when I got a new phone and CapStarBankPocketPassPort re-downloaded, I am not unable to use the Touch ID feature. It says I am “not authorized.” No idea why it says that but this bug is a pain and is ruining my former positive experience with CapStarBankPocketPassPort.

by Dphillips21

The majority of the time I go to login, I get a message that Touch ID has been disabled. Then, when I login, it shows that it is actually enabled. Some sort of communication issue within the application needs to be fixed here.

by Drsfhuve

Very easy to use. Nice clean layout. I highly recommend.

by BethAlex3

Love the ease and quick access of the CapStar Bank! I have fingerprint access but you can have facial recognition too. Can see my balances at a glance each morning. I love the notifications that tell me when my balance is below a certain level and every single time I use my debit card. Incredibly easy to transfer between accounts.
You have to have already signed up for online banking but that is not hard either.
Very user friendly!