Carousell: Snap-Sell, Chat-Buy Reviews

I don’t want to seem like a shopper that got grumpy because of bad sellers, but I’m gonna be honest in this review. I have messaged 11 sellers, all for k pop albums, and have gotten little to no responses back. Now I understand this itself is not because of Carousell , but what is misleading is that they get badges and stuff for being fast or slow responders, and ALL that I have messaged have badges saying they are fast responders when in reality that is no where near the case. It tells you about their activity status, like when they were active last, and a lot of the time I will have messaged them two days beforehand and see that they were active twenty minutes ago. I feel that they have to be much more direct with giving these sellers badges, because in the end I am not able to purchase from Carousell because of their lack of interest. How am I supposed to buy things without knowing how much they are willing to negotiate, or if they prefer PayPal or a card? PLEASE get I touch with your sellers!

Update :
It’s only gotten worse, I’ve waited a while and MULTIPLE sellers just leave the messages seen. It doesn’t matter if you’re talking to or asking a seller about a certain product, they so easily just take it off the market. Not only that, but they keep things up WAY after they have been sold or reserved, and the sellers are honestly not the best. Please have a talk with them on making things more clear!

I’ve been using this app for about 5-6 years now because it has been a good platform within singapore to buy/sell things. But over the years some of the new features have been extremely confusing to use, and it’s clear that this app’s motive is to make money instead of just providing us with an online marketplace. I have switched over to depop and I find it so much better, many things that this app can learn from and they also allow users to buy/sell internationally!!! The only reason why I’m still using this app is because it’s still what most locals use here in Singapore.

The new feature which allows users to only have 30 new listings is absolutely ABSURD. to have more than 30 listings, we would need to purchase a this app business account which is literally crazy as it costs so much money! I know many this app users who are upset over this and if weird features like this keep coming up, no one will use this app anymore. This is extremely upsetting as I used to LOVE this app but now I find myself using other platforms like Instagram or Depop to sell/buy my things.

I would not recommend this app to anybody until things go back to before.

Since I’m from US, I made my profile under Singapore, even though I’m not from there. Though I really do want to buy certain things that I liked on this app, I only made a profile to see what it was like on Carousell and site.

I did see a few issues they need to fix that a lot of people, even from the countries that are available on Carousell ’s ‘reviews’, are talking about, but overall, in my opinion, I think it is a ok app and site for buying and selling certain items.

Sadly, for me and possibly everyone else who are not from these countries, it would be difficult to buy or sell anything, even if they have PayPal. For those countries, I think that issue will need the most improvement.

To the this app staff-
Please update Carousell so that US and other countries around the world can finally use Carousell. I understand that you are improving Carousell app as best as you can, so that your customers will have better experience while using it. But, I suggest that you should at least add these countries since they are available in Carousell Store. I will be patient to see if it will available.

Thank you for understanding and reading this review.

On Wednesday (Jan 23), I realized that none of my listings were showing up on any search results. Clicks have drastically fallen and new chats have become completely non-existent. Upon contacting this app Support, they simply threw me a link to one of their latest listings highlighting the “Changes in the Ranking Algorithm”, with a solution: Buy Bumps.

Essentially, this app is making it such that you can’t sell your items without paying them money to use Carousell . This is extremely disappointing and inefficient to all parties. Buyers can’t find the items they are interested in, Sellers can’t sell any products, and this app is all the more, not getting any of my money.

I hope the management reconsiders this change and puts the old way of buying/selling back in place. Till then, this app is no longer a worthwhile place to do business.

I have been using this app for about 2 years now. The first year was great. I sold almost 7 things out of 20 that I had listed. I could see activity on my listings and I would get a notification at least every other day. The sales helped me as I am university student.
Ever since they initiated this coin thing and my profile has been dead. I barley get any notifs & I barley sell anything. Even slashing the price of my listings to almost half didn’t help. Nothing. They want us to pay money to make our listings show which doesn’t even make sense. Carousell is supposed to show my listings regardless.
Just take a percentage of the sales like other normal apps? Why should I pay money to SELL something? Not to mention the ads bombarding and the useless giveaways or promoting influencers?

I’m brand new to this app. I spent the last few days looking at cars and yesterday I bought my dream car from a very helpful seller. This morning I listed old own car, although I really thought it would take awhile to sell, if it sold at all. Within the hour, though, my listing had lots of action and by early afternoon I sold my car. Yay for this app! I can’t imagine it being faster or easier.

this app User for 2+ years, used to be a Great App

Update:

this app messed up the feedback system. The buyers or seller says they clicked on 5 stars and yet the feedback becomes 3 or 2. Mistakes and feedback cannot be edited unlike on other apps as people can have a change of heart or mistakenly post an unfinished feedback. There are also too many accounts which are inactive or unverified that messes up the feeds too. There are accounts that repeatedly being featured. I tried purchasing bump on my two listings, expensive and ineffective in my opinion prices should vary in each category. this app was great when it started right now yes I can still sell and still works for me but it takes a lot of time and effort reposting and disappointments.

I made my first purchase from a seller who had posted fake description. I checked while meeting in person but when I went home to double check again, found out the person had lied in his description. It turns out I can’t post a negative description about the seller until this app reviews my comments. This is a modern version of Craigslist from the past. Prefer eBay because it takes your claim and disputes on seriously! With this app, you are all on your own. App wise, it’s ok! Just another shopping apps among many! The seller deleted his messages in this app chat so there is not a whole lot I can do.

I downloaded this from Carousell Store (I live in the US). I attempted creating an account a few times but each time I received a generic error with no explanation of what I needed to correct.

I contacted support with a screenshot. They told me I should not use capital letters in my screen name. There would be no way of a user knowing this since it doesn’t state that on the registration page or in the error message. Additionally, Carousell doesn’t correct it for you. I could only imagine how many other bugs live in Carousell if they couldn’t even develop the registration page correctly.

The other problem is they don’t support the US market yet they have Carousell in the US version of Carousell Store. Makes absolutely no sense.

It is my first time selling an item online. I listed my piano for sale on Sunday and sold it in 6 days! The piano just got collected today...the process was amazingly simple and fuss free compared to my experience going through a second hand piano company. I will definitely list other items for sale on this app in the future!

Update! Carousell only works for non USA , which is a shame they could be making soooo much more business.

Lots of errors and bugs on Carousell, it rarely lets me list items and when it actually does go through it never shows that I have any items for sale.. I’m guessing it hates iPhones which is sad because I was really looking forward to trying Carousell out. Also at times when I try to list it gives me options but sometimes it doesn’t.. I just don’t understand why Carousell is like this , it’s frustrating though.

Love Carousell . Been great so far, with one major bug that annoys me to no end. This is the bug where it doesn't remove notifications once read. It's always got a red bubble. I know I can remove it from my settings but then I won't get message notifications too. A carousel engineer I know says you're aware of this so please do fix it. Otherwise love your app. Thabks!🤗

this app developers have created a great market place. But this latest update is sloppy. The browsing tab loses your place if you respond to a chat. If you go back to browsing tab, you have to start over! What?!

To make matters worse, I get an email asking me to write in when details are already given above. Taking away another star...

Carousell is good for selling new and used items due to its convenience and high volume of users. They also have a customer support team that replies within minutes. The only problem I have is sometimes Carousell doesn’t operate smoothly as expected. Loading messages and user pages are sometimes delayed. Other than that, it’s been going well.

I start to earn ll sell my preowned items after few weeks, well definitely you need to be patient ; for those who says thy can’t sell , and you need to deal with a lot of people with respect because you would never know who is going to buy , this is great I start to trust Carousell and I’m happy and nevertheless it is free .

I’ve been using Carousel in both Singapore and Hong Kong and it’s one of the easiest platforms to find second-hand items. The ability to buy and sell easily, “like” items so that similar ones are suggested to you, and leave reviews for each transaction builds trust between users. Thanks team!

I have a very pleasant experience with this app. I was able to communicate with ease with prospective buyers and sold few items in a matter of 1 week. I'm a happy user. It’s user friendly and I’ve recommended it to my friend

I’m rating one-star temporarily, I’m getting errors for anyway to sign-in with facebook, or even registering. Carousell recommended me to sign up through their website but the website provides a new issue. When signing up, you’re required to select your country which is supposed to add the “1” for my US phone number, but there is no United States country to select, therefore I’m not able to sign up with my phone number which means no sign up at all. I would really like to be able to use Carousell as it looks inclined compared to apps.

Easy to use app, very convenient to buy and sell. Been using Carousell for almost 3 years now and I must say, I've been able to buy and sell items conveniently and at very affordable prices. Reviews from both buyers and sellers help me to verify accounts and trust the seller or buyer I'm transacting with.

Still same issue. I was trying Promote Listing to Facebook. It will ask me to login in Facebook (which I already did but I still tried) then after clicking Continue, error will say “Linking to Facebook failed”. I tried to unlink my FB account. So same procedure in Promote Listing, it will successfully link. But when I click share, it will hang for a while then say “Failed to upload. Please check you connection and try again.” I’m connected thru my wifi so I don’t think its a connection issue. It’s a app bug.