BlackBerry Connect Reviews

by Widget Cool

My company left Good App and BB Connect to BB Work and BB Connect. What a horrible horrible horrible interface. Each of these BB apps have their own password. No single sign on. BB Connect is NOT interfaced with biometric login. You have to manually enter your cryptic password EVERY TIME YOU OPEN BlackBerryConnect !!!! Not just once for the day.

Good App has ability to authenticate and verify logins. BB Work and BB Connect do not. BB totally falls down. Every time i am out of office and have to look at my texts I have to open my password vault write down the password and manually enter it. This is ludicrous. BB Connect blocks user from copying and pasting from Keychain and third party password vaults too. Obviously not well thought out. So BB you think this is secure? I have to dumb down my password so I can remember it. Folks. Avoid BlackBerryConnect if you can.

by Skciudhjd

Why is this still an issue when people have been complaining about it for months? If I can’t see who is online why am I using this? It completely defeats the purpose.

by Dippman

Very poor app that is unresponsive and inconsistent. Will not allow me to connect randomly despite the IM service working perfectly on other devices. Do not count on BlackBerryConnect for business communication.

by Elleneedstowork

I have to delete and redownload BlackBerryConnect at least 3-4x per week because it craps out. It will even “lose” my access key right in the middle of an ongoing conversation. How can that happen?!

by Tonedover

Notifies you of old connect sessions you have had on your pc days after the fact. BlackBerryConnect is poorly programmed without common sense of what a user would want. Needs more settings / notification options.
Further logging frequently takes minutes on strong connections.
Frequently even when you log off or exit BlackBerryConnect via IOS it still pulls in notifications of conversations you are having on your PC. This is terribly annoying when going between working at your desk and conference rooms in the same day.
BlackBerry is just such a joke. They pull back to concentrate on software and even that is subpar.

by Ryan L22

It won’t connect. Tried upgrading phone, restarting, reinstalling blackberry UEM and work again.

Still won’t work. My IT can’t figure it out

by ChuchuOne

Easily the worst application I have ever used. Takes approx 10 min to log in each morning and today it chose to give up after 1 hr. It’s the 5 month in a row that I have connection issues. No incentive to fix!

by Jake121289898

After the update it now shows all my contacts offline when they are online.

by Lia

BlackBerryConnect fails to sign on and gets into a retry loop over and over. And I know it’s BlackBerryConnect being problematic, because Blackberry Work seems seems to work every time. Please fix this bug!

by Neptune21@

Defeats the whole purpose of having BlackBerryConnect on my phone when I can’t connect. IT said to uninstall and reinstall but still doesn’t work. Terrible product.

by Bye Bye Weather

What happened to notifications when I get an IM? Why even offer this if your IMs go into a black hole unless you have the application open all the time.

by WorkingGuyCA

When BlackBerryConnect works, it's ok. But it's not been very dependable for me. Often times BlackBerryConnect seems to log me offline when I close BlackBerryConnect . Sometimes it wouldn't let me log in at all. Recently it said I was logged out, but I was still getting notifications and new messages.

by RRT76

The tittle says it all. BB Connect is simply worst business app... ever! There are si many problems to list. You receive notification of messages but then you cannot connect to the server to retrieve the message. Worst is the people messaging you receive a message that you are online but the messages were undelivered although they were delivered. And on and on.

by Innerdude

Even after updates, BlackBerryConnect is basically useless. Now BlackBerryConnect freezes after logging in (which continues to randomly disconnect) so its dead in the water. I grow tired of the back and forth between my company IT and Good pointing fingers at each other, when I clearly can prove a problem.

To any CIO’s looking for a mobile solution...AVOID! Your employees will thank you.

by Abn7700

I’m totally frustrated. The email portion works great but the connect is horrible. I haven’t been able to connect in 2 weeks now. I have uninstalled and reinstalled several times still nothing. Even worse my online status was stuck in available-mobile and I didn’t even have BlackBerryConnect installed at the time. What in the world is that!!! Please fix as my job requires travel and I need to connect when appropriate. Not good to be unreachable or appearing available when not!!!

by Me111115573793

BlackBerryConnect is convenient, but once a person is able to log on. Sometimes it connects right away and sometimes it takes hours or just doesn't connect at all. Defeats the purpose of having BlackBerryConnect . And yes my connection is fine especially if I'm able to connect to the blackberry work app and others, but not this. This one always gives me issues.

Please review your app and provide a sufficient update as it seems many are having a connectivity issue and issues with taking way too long connect. Thanks.

by Playertty

I’m working from home for almost two months now due to COVID-19 and BlackBerryConnect has not been helpful at all. It continuously disconnects my chat if I look at another app for even a second. Even if I’m only checking work emails via another app from same developer It’ll sign me out. I can’t only have the chat app open at all times. I need to have it open in the background while I work through emails or other work apps if I step away from my laptop. Very unfortunate, especially during these work times when we’re very focused on helping our clients through small business loan applications that have lost everything. Very unfortunate!

by Fatgordy

If you can somehow miraculously get it to connect with someone else, you'll be lucky if you exchange 5 messages before it drops a few of them just for good measure. I thought that my congressman held the record for working the least amount of time but this program may take the gold. If my IT department is reading this, you should be ashamed.

by Zoobarb

BlackBerryConnect is only useful when it's not needed. For example, I'm driving and I get a connect notification. I pull over when I can and would like to respond but there is no message listed....or how about when you login and everyone is "offline" or you appear offline to everyone else..another gem of a feature. It typically works decent on WiFi... Which is when I don't need it since my laptop is open and running the desktop app. From an enterprise data isolation view it works fine. From a, "I'm just trying to do my job" it's a miserable failure. It doesn't do its job and only makes mine more frustrating.

by Angrycheese

BlackBerryConnect has improved a lot. It’s much better than it used to be. And to be completely fair my connection problems were because IT screwed up our servers, and IT turned off all the useful stuff like fingerprint ID. Everyone tell IT about your problems. Don’t blame B.B. it’s probably ITs fault.

by Bcm031

You can’t message anyone in iOS 13. You can simply see who’s online and change your status.

by Kitkatpatterson

I used to get notifications when I would get an IM, even if BlackBerryConnect is running in the background, but now that happens intermittently. It’s been like this for a couple months. I assume a new update or something? I have an iPhone X. BlackBerryConnect is pointless if I can get reliable notifications.