About: IMPORTANT NOTE: The BlackBerry Connect application will not operate without the
necessary back-end software. Please contact your IT administrator for a username
and password.
Table of Contents:
What is BlackBerry Connect?
BlackBerry Connect is an enterprise instant messaging and presence application that enhances communication and collaboration while ensuring the protection of corporate data and respecting employee privacy. It extends corporate instant messaging platforms to mobile devices without requiring a VPN, firewall holes, or servers in the DMZ. The app provides instant messaging, presence, and corporate directory lookup from an easy-to-use interface.
End User
- Keep personal contacts and IMs private
- View colleagues’ real-time availability via presence
- Select the best way to communicate – IM, email*, or a phone call
- Receive message alerts and notifications, even when the app is in the background
- Search corporate directory for a contact
- Manage multiple chats in conversation view
- Use swipe cell for quick actions on contacts view
- View contacts by groups and favorites
- Search conversation history, even in offline or airplane mode
- Set presence status and personal message
- Set alert and away preferences
- Automatically optimized client for iPhone or iPad
- Retina display support
IT
- Protect corporate data in motion and at rest with military-grade encryption
- Secure the corporate network by not requiring firewall holes or servers in the DMZ
- Configure granular security policies such as strong password requirements
- Prevent data leakage by disabling cut/copy/paste and separating work and personal contacts
- Remote lock or wipe corporate data while preserving personal information
- Detect and prevent jailbroken devices from connecting to the corporate network
- Integrates with other Good mobile collaboration solutions, providing seamless and secure end-to-end business workflow
Note: BlackBerry Connect is not compatible with iPod Touch. The app requires necessary back-end software, and users need to contact their IT administrator for a username and password. Email feature requires BlackBerry Work.
- The email portion of the app works great.
By Widget cool
My company left Good App and BB Connect to BB Work and BB Connect. What a horrible horrible horrible interface. Each of these BB apps have their own password. No single sign on. BB Connect is NOT interfaced with biometric login. You have to manually enter your cryptic password EVERY TIME YOU OPEN BlackBerryConnect !!!! Not just once for the day.
Good App has ability to authenticate and verify logins. BB Work and BB Connect do not. BB totally falls down. Every time i am out of office and have to look at my texts I have to open my password vault write down the password and manually enter it. This is ludicrous. BB Connect blocks user from copying and pasting from Keychain and third party password vaults too. Obviously not well thought out. So BB you think this is secure? I have to dumb down my password so I can remember it. Folks. Avoid BlackBerryConnect if you can.
By tonedover
Notifies you of old connect sessions you have had on your pc days after the fact. BlackBerryConnect is poorly programmed without common sense of what a user would want. Needs more settings / notification options.
Further logging frequently takes minutes on strong connections.
Frequently even when you log off or exit BlackBerryConnect via IOS it still pulls in notifications of conversations you are having on your PC. This is terribly annoying when going between working at your desk and conference rooms in the same day.
BlackBerry is just such a joke. They pull back to concentrate on software and even that is subpar.
By Playertty
I’m working from home for almost two months now due to COVID-19 and BlackBerryConnect has not been helpful at all. It continuously disconnects my chat if I look at another app for even a second. Even if I’m only checking work emails via another app from same developer It’ll sign me out. I can’t only have the chat app open at all times. I need to have it open in the background while I work through emails or other work apps if I step away from my laptop. Very unfortunate, especially during these work times when we’re very focused on helping our clients through small business loan applications that have lost everything. Very unfortunate!
By Me111115573793
BlackBerryConnect is convenient, but once a person is able to log on. Sometimes it connects right away and sometimes it takes hours or just doesn't connect at all. Defeats the purpose of having BlackBerryConnect . And yes my connection is fine especially if I'm able to connect to the blackberry work app and others, but not this. This one always gives me issues.
Please review your app and provide a sufficient update as it seems many are having a connectivity issue and issues with taking way too long connect. Thanks.
By angrycheese
BlackBerryConnect has improved a lot. It’s much better than it used to be. And to be completely fair my connection problems were because IT screwed up our servers, and IT turned off all the useful stuff like fingerprint ID. Everyone tell IT about your problems. Don’t blame B.B. it’s probably ITs fault.
By Abn7700
I’m totally frustrated. The email portion works great but the connect is horrible. I haven’t been able to connect in 2 weeks now. I have uninstalled and reinstalled several times still nothing. Even worse my online status was stuck in available-mobile and I didn’t even have BlackBerryConnect installed at the time. What in the world is that!!! Please fix as my job requires travel and I need to connect when appropriate. Not good to be unreachable or appearing available when not!!!
By innerdude
Even after updates, BlackBerryConnect is basically useless. Now BlackBerryConnect freezes after logging in (which continues to randomly disconnect) so its dead in the water. I grow tired of the back and forth between my company IT and Good pointing fingers at each other, when I clearly can prove a problem.
To any CIO’s looking for a mobile solution...AVOID! Your employees will thank you.
By zoobarb
BlackBerryConnect is only useful when it's not needed. For example, I'm driving and I get a connect notification. I pull over when I can and would like to respond but there is no message listed....or how about when you login and everyone is "offline" or you appear offline to everyone else..another gem of a feature. It typically works decent on WiFi... Which is when I don't need it since my laptop is open and running the desktop app. From an enterprise data isolation view it works fine. From a, "I'm just trying to do my job" it's a miserable failure. It doesn't do its job and only makes mine more frustrating.
By RRT76
The tittle says it all. BB Connect is simply worst business app... ever! There are si many problems to list. You receive notification of messages but then you cannot connect to the server to retrieve the message. Worst is the people messaging you receive a message that you are online but the messages were undelivered although they were delivered. And on and on.
By Fatgordy
If you can somehow miraculously get it to connect with someone else, you'll be lucky if you exchange 5 messages before it drops a few of them just for good measure. I thought that my congressman held the record for working the least amount of time but this program may take the gold. If my IT department is reading this, you should be ashamed.
By WorkingGuyCA
When BlackBerryConnect works, it's ok. But it's not been very dependable for me. Often times BlackBerryConnect seems to log me offline when I close BlackBerryConnect . Sometimes it wouldn't let me log in at all. Recently it said I was logged out, but I was still getting notifications and new messages.
By skciudhjd
Why is this still an issue when people have been complaining about it for months? If I can’t see who is online why am I using this? It completely defeats the purpose.
By Neptune21@
Defeats the whole purpose of having BlackBerryConnect on my phone when I can’t connect. IT said to uninstall and reinstall but still doesn’t work. Terrible product.
By Lia
BlackBerryConnect fails to sign on and gets into a retry loop over and over. And I know it’s BlackBerryConnect being problematic, because Blackberry Work seems seems to work every time. Please fix this bug!
By Jake121289898
After the update it now shows all my contacts offline when they are online.
By ChuchuOne
Easily the worst application I have ever used. Takes approx 10 min to log in each morning and today it chose to give up after 1 hr. It’s the 5 month in a row that I have connection issues. No incentive to fix!
By Ryan L22
It won’t connect. Tried upgrading phone, restarting, reinstalling blackberry UEM and work again.
Still won’t work. My IT can’t figure it out
By bye bye weather
What happened to notifications when I get an IM? Why even offer this if your IMs go into a black hole unless you have the application open all the time.
By Elleneedstowork
I have to delete and redownload BlackBerryConnect at least 3-4x per week because it craps out. It will even “lose” my access key right in the middle of an ongoing conversation. How can that happen?!
By Dippman
Very poor app that is unresponsive and inconsistent. Will not allow me to connect randomly despite the IM service working perfectly on other devices. Do not count on BlackBerryConnect for business communication.
By Kitkatpatterson
I used to get notifications when I would get an IM, even if BlackBerryConnect is running in the background, but now that happens intermittently. It’s been like this for a couple months. I assume a new update or something? I have an iPhone X. BlackBerryConnect is pointless if I can get reliable notifications.
By bcm031
You can’t message anyone in iOS 13. You can simply see who’s online and change your status.
No. BlackBerry Connect does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 129 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.6/5 . Justuseapp Safety Score for BlackBerry Connect Is 12.4/100.
No. BlackBerry Connect does not seem legit based on our analysis. This conclusion was arrived at by running over 129 BlackBerry Connect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BlackBerry Connect Is 28.2/100..
BlackBerry Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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