BlackBerry Connect Reviews

BlackBerry Connect Reviews

Published by on 2021-05-27

IMPORTANT NOTE: The BlackBerry Connect application will not operate without the
necessary back-end software. Please contact your IT administrator for a username
and password. BlackBerry Connect™ is an enterprise instant message (IM) and
presence application that improves communication a...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

BlackBerry Connect Reviews

  • By

    Terrible BBerry software - just go out of business already...

    Notifies you of old connect sessions you have had on your pc days after the fact. This app is poorly programmed without common sense of what a user would want. Needs more settings / notification options. Further logging frequently takes minutes on strong connections. Frequently even when you log off or exit the app via IOS it still pulls in notifications of conversations you are having on your PC. This is terribly annoying when going between working at your desk and conference rooms in the same day. BlackBerry is just such a joke. They pull back to concentrate on software and even that is subpar.

  • By

    Not Dependable

    I’m working from home for almost two months now due to COVID-19 and this app has not been helpful at all. It continuously disconnects my chat if I look at another app for even a second. Even if I’m only checking work emails via another app from same developer It’ll sign me out. I can’t only have the chat app open at all times. I need to have it open in the background while I work through emails or other work apps if I step away from my laptop. Very unfortunate, especially during these work times when we’re very focused on helping our clients through small business loan applications that have lost everything. Very unfortunate!

  • By

    Difficult to connect

    This app is convenient, but once a person is able to log on. Sometimes it connects right away and sometimes it takes hours or just doesn't connect at all. Defeats the purpose of having the app. And yes my connection is fine especially if I'm able to connect to the blackberry work app and others, but not this. This one always gives me issues. Please review your app and provide a sufficient update as it seems many are having a connectivity issue and issues with taking way too long connect. Thanks.

  • By

    So good now

    This app has improved a lot. It’s much better than it used to be. And to be completely fair my connection problems were because IT screwed up our servers, and IT turned off all the useful stuff like fingerprint ID. Everyone tell IT about your problems. Don’t blame B.B. it’s probably ITs fault.

  • By

    Can’t connect!!

    I’m totally frustrated. The email portion works great but the connect is horrible. I haven’t been able to connect in 2 weeks now. I have uninstalled and reinstalled several times still nothing. Even worse my online status was stuck in available-mobile and I didn’t even have the app installed at the time. What in the world is that!!! Please fix as my job requires travel and I need to connect when appropriate. Not good to be unreachable or appearing available when not!!!

  • By

    Still Junk

    Even after updates, this app is basically useless. Now the app freezes after logging in (which continues to randomly disconnect) so its dead in the water. I grow tired of the back and forth between my company IT and Good pointing fingers at each other, when I clearly can prove a problem. To any CIO’s looking for a mobile solution...AVOID! Your employees will thank you.

  • By

    Notifications Now Interrmittent

    I used to get notifications when I would get an IM, even if the app is running in the background, but now that happens intermittently. It’s been like this for a couple months. I assume a new update or something? I have an iPhone X. This app is pointless if I can get reliable notifications.

  • By

    Worst Business App... Ever

    The tittle says it all. BB Connect is simply worst business app... ever! There are si many problems to list. You receive notification of messages but then you cannot connect to the server to retrieve the message. Worst is the people messaging you receive a message that you are online but the messages were undelivered although they were delivered. And on and on.

  • By

    Lost productivity and patience

    If you can somehow miraculously get it to connect with someone else, you'll be lucky if you exchange 5 messages before it drops a few of them just for good measure. I thought that my congressman held the record for working the least amount of time but this program may take the gold. If my IT department is reading this, you should be ashamed.

  • By


    When the app works, it's ok. But it's not been very dependable for me. Often times the app seems to log me offline when I close the app. Sometimes it wouldn't let me log in at all. Recently it said I was logged out, but I was still getting notifications and new messages.

  • By


    Easily the worst application I have ever used. Takes approx 10 min to log in each morning and today it chose to give up after 1 hr. It’s the 5 month in a row that I have connection issues. No incentive to fix!

  • By

    No more notifications

    What happened to notifications when I get an IM? Why even offer this if your IMs go into a black hole unless you have the application open all the time.

  • By

    Totally unstable

    I have to delete and redownload this app at least 3-4x per week because it craps out. It will even “lose” my access key right in the middle of an ongoing conversation. How can that happen?!

  • By

    Randomly disconnects...

    Very poor app that is unresponsive and inconsistent. Will not allow me to connect randomly despite the IM service working perfectly on other devices. Do not count on this app for business communication.

  • By

    Not compatible with iOS 13!

    You can’t message anyone in iOS 13. You can simply see who’s online and change your status.

A better way to Contact apps

You can now contact BlackBerry Connect customer service directly
via Email using our new site -

Contact BlackBerry Connect directly

Is BlackBerry Connect Safe?

No. BlackBerry Connect does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 111 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.6/5 . Justuseapp Safety Score for BlackBerry Connect Is 17.9/100.

Is BlackBerry Connect Legit?

No. BlackBerry Connect does not seem legit based on our analysis. This conclusion was arrived at by running over 111 BlackBerry Connect User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BlackBerry Connect Is 17.9/100.

Is BlackBerry Connect not working?

BlackBerry Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with BlackBerry Connect? Report Issue

Leave a comment:

Why should I report an Issue with BlackBerry Connect?

  1. Pulling issues faced by users like you is a good way to draw attention of BlackBerry Connect to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a BlackBerry Connect customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BlackBerry Connect.

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