The Straits Times app not working? crashes or has problems?

The Straits Times Status

Published by Singapore Press Holdings on 2024-02-19

Stay on top of developments in Singapore and around the world with trusted
reporting and in-depth analyses from The Straits Times journalists. The ST app
is free to download, and subscribers enjoy unlimited access.

I have a problem with The Straits Times

Are you having issues? Select the issue you are having below and provide feedback to The Straits Times.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

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Most reported problems

Something else

300.0%

Not working

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Reported Issues: 3 Comments

By Mabel 6 months ago

When reading on my ST app, the screen keeps freezing, requiring me to close the app and to re-open the app. I have to do this repeatedly in order to read even one article.

By Tan Pow Hwee 8 months ago

The iPad app keeps getting hung and crash over the last week when I read the pdf format. The web site version is ok - I can read the pdf format on web site. My ipad is a 12.9 inch latest model of iPad Pro. Thanks.

By Gracie Seah 1 year ago

The app keeps crashing even after I have uninstalled and installed again.

Have a Problem with The Straits Times? Report Issue

Common The Straits Times Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Straits Times app on iOS and Android devices. Solve all The Straits Times app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Straits Times iPhone Issues and Solutions

The Straits Times iOS app crashes, not working, errors
The Straits Times iOS app network issues
The Straits Times on iOS has black/white screen

The Straits Times Android App Issues and Solutions

The Straits Times has errors/crashing/not working
The Straits Times server network connectivity issues
The Straits Times has black screen

The Straits Times iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Straits Times app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Straits Times app crashes or not working on Iphone (iOS):

Close and restart the The Straits Times app on iPhone
Update The Straits Times app to the Latest Version for iOS
Uninstall and reinstall The Straits Times iPhone app
Update your iPhone to the latest iOS version

Fix The Straits Times on iPhone unable to connect to server/internet connection issues::

To resolve The Straits Times network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Straits Times black/white screen (blank screen) on iPhone:

Follow the The Straits Times iOS app troubleshooting guide Here →

The Straits Times Android App Issues and Solutions

Fix The Straits Times not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Straits Times app issues:

Force Stop the The Straits Times App
1. On android, goto "Settings" » click The Straits Times app. » click "Force Stop".

Update The Straits Times to the latest version on PlayStore

Clear The Straits Times App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Straits Times app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Straits Times.

Fix The Straits Times unable to contact server/ The Straits Times internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Straits Times » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Straits Times » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Straits Times on android.

Solve The Straits Times black/white screens issue on Android:

Follow the The Straits Times android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Singapore Press Holdings, developers of The Straits Times.

Verified email

Contact e-Mail: [email protected]

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Developer: Singapore Press Holdings Limited

E-Mail: [email protected]

Website: Visit The Straits Times Website

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Developer: New Straits Times Press

E-Mail: [email protected]

Website: Visit New Straits Times Press Website

About this app

The ST app is free to download, and subscribers enjoy unlimited access. • ST weekly subscription (auto-renewed weekly at S$ 7. • ST monthly subscription (auto-renewed monthly at S$ 29. • Try our introductory offer at S$ 0. • Upon cancellation, your subscription is valid till the end of the current period. *Introductory offer is available to new subscribers only. Stay on top of developments in Singapore and around the world with trusted reporting and in-depth analyses from The Straits Times journalists. For technical assistance, please contact stmobile@sph. com.