JBL Music app not working? crashes or has problems?

JBL Music Status

Published by Harman International Industries

The JBL Music App is the best companion software for all your JBL speakers! With
it you can: - Stream music from your mobile device to any JBL speaker using
AirPlay or Bluetooth. - Tweak and tune sound performance to suit your taste by
adjusting audio equalization and enabling enhancement of compressed audio (with
select speakers).

I have a problem with JBL Music

Are you having issues? Select the issue you are having below and provide feedback to JBL Music.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Pascal 1 year ago

Cannot setup new wifi network

Have a Problem with JBL Music? Report Issue

Common JBL Music Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JBL Music app on iOS and Android devices. Solve all JBL Music app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JBL Music iPhone Issues and Solutions

JBL Music iOS app crashes, not working, errors
JBL Music iOS app network issues
JBL Music on iOS has black/white screen

JBL Music Android App Issues and Solutions

JBL Music has errors/crashing/not working
JBL Music server network connectivity issues
JBL Music has black screen

JBL Music iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JBL Music app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JBL Music app crashes or not working on Iphone (iOS):

Close and restart the JBL Music app on iPhone
Update JBL Music app to the Latest Version for iOS
Uninstall and reinstall JBL Music iPhone app
Update your iPhone to the latest iOS version

Fix JBL Music on iPhone unable to connect to server/internet connection issues::

To resolve JBL Music network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JBL Music black/white screen (blank screen) on iPhone:

Follow the JBL Music iOS app troubleshooting guide Here →

JBL Music Android App Issues and Solutions

Fix JBL Music not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JBL Music app issues:

Force Stop the JBL Music App
1. On android, goto "Settings" » click JBL Music app. » click "Force Stop".

Update JBL Music to the latest version on PlayStore

Clear JBL Music App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JBL Music app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JBL Music.

Fix JBL Music unable to contact server/ JBL Music internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JBL Music » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JBL Music » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JBL Music on android.

Solve JBL Music black/white screens issue on Android:

Follow the JBL Music android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Harman International Industries, developers of JBL Music.

100% Contact Match

Developer: Harman Consumer, Inc.

E-Mail: [email protected]

Website: Visit JBL Music Website

About this app

The JBL Music App is the best companion software for all your JBL speakers! - Stream music from your mobile device to any JBL speaker using AirPlay or Bluetooth. - Tweak and tune sound performance to suit your taste by adjusting audio equalization and enabling enhancement of compressed audio (with select speakers). - Take control, switching audio sources or EQ modes and even changing themes of lighting modes remotely (for JBL Pulse). - Upgrade your speaker software and find FAQs and owners manuals.