Wendy’s Status

When I reach the checkout screen it just says loading. I have restarted the app and my phone and nothing changes.

App won't load; all it does is continously show the carousel of images. I ONLY order thru the app, so no Wendy's until they get this fixed. Some people have lost their points; this is unacceptable.

The last 3 times it just kept scanning which it is still doing. I am unable to use the app. Also last month I went to use my points 700 for a salad and had to pay for it. The app once again kept scanning. Please correct it. Thank you

I am very disappointed with the Wendy's mobile app. I purchased a $50.00 gift card and only used it once. Yesterday I went to Wendy's to purchase food and it showed I only had $1.79 loaded on my mobile app. Plus my previous reward points were gone. I contacted customer service and I am still without my funds. I should have about $40.00 remaining on card. I will NEVER load another gift card on the app. I will tell my friends to tell all of their friends what happened to me so they won't be in the same situation. I was told there was some type of upgrade around the same time I loaded my card. well, that's not my fault. That falls on Wendy's. My trips to Wendy's will become a thing of the past. I work for my earnings and don't like to be taken advantage of. I don't owe Wendy's anything but Wendy's owe me the remaining balance on my gift card.

App won’t load locations to order food ahead of time or to use rewards. Went elsewhere too annoying to try to deal with each time I want Wendy’s :( love my 4 for $5 meals

Can't open app

App will not open. It just shows rotating burger, drink, and Wendy.

I cannot get the ap to work to use my points....went to another restaurant instead at lunch time...

Hi! The Wendy's app was working fine for me up until a week ago, if you guys don:t want to lose customers to Mcd's or Chick-fila, then I suggest you guys fix the app ASAP.

Still not working today. Back to McDonald's until they get their app fixed.

I've tried to use my app twice in the past couple of weeks. I was unsuccessful and went somewhere else both times. This can't be good for business!

Your app stinks! Today is the third time I have tried to place an order and can NOT get help! How do you expect to ever be competitive like this??

Login, is as good as loaded diaper.

Lost my login and will not recognize it. Deleted app and started over- still gives 403 error. Will not accept alternate address either.

same as others who lost all rewards and doesn't recognize me as me

It said my app needed updated and it took away all my rewards and I can't get them back. It was rkms@redacted. Carol King. It put me in now with other

I had previously been using the Wendy’s app. Last week, I received a message that the app needed to be updated. I ran the update. When I opened the updated app, seems like all of my Rewards points disappeared, and now I have 0 points. Can you tell me how this happened? Is there any way that I can recover the lost points?

Your app crashes and now my rewards are gone. I’ve lost rewards like this a couple of times. If you aren’t going to honor rewards via having the app conveniently crash each time, then why even offer them.

Same problem app will not load and now my points/ rewards are gone. Not well

Last year the app crashed so I just made a new account and it was solved, but it's not a perfect fix because the app crashed again back in February 2022, I can still order on the app but if I try to edit an order or scroll up or down in the menu it crashes, I don't know what to do, I guess the Wendy's App is broken for Android Devices.

Every single time I try to edit my order (like the toppings on my sandwich) the app crashes. This happens every time I use your app. I've stopped going to your restaurants because of this.

Everytime I try to order and try to make edits on my order, the app will crash.

Only on the edit screen it crashes. As soon as you try to scroll down to edit your burger it pops up the "app not working" page and closes the app.

my card has had problems now its having me sine in like I'm new and I don't have a account. I have one it will not take my pass word to get in to fix it will not work. try to get in tells me theirs already an account under that name. i need to get it fixed my cell phone number is 7639132482 home 9528930292 thank you

App keeps crashing, can't pay or edit orders.

When I put my order in the cart the app will not place my order when I try to click the button.

Wendy's $1 deal keeps crashing the app